1101 results found
-
New Tenancy Fees & Prospect Tenants
We have an issue where holding deposits are taken by Direct Debit but we have to convert the tenant from a prospect to load in the direct debit details. This is then charging our new tenancy fees.
We need to be able to convert the tenant but have the trigger for the fee be Original Lease Start Date.
Having to convert a tenant from a prospect to get an ingoing completed and lease generated (without having to duplicate the information) means we are charging an owner fees before the lease commences.
The only work around is to have duplicate fees…
2 votes -
Be able to view multiple phone numbers for contacts
Currently you can only see 1 number beside a contact. If a contact has multiple numbers eg a home & mobile, only 1 is visible at a time. Therefore you have to remember they have 2 and click edit to see the other number. Would be good to be able to view all numbers or at least have a drop down beside the number to prompt that they have multiple numbers
2 votes -
Under the contacts it would be helpful to have a "middle" name section as there is currently a first, last and preferred name section
Under the contacts it would be helpful to have a "middle" name section as there is currently a first, last and preferred name section. As we saved tenant and owners middle names they are currently being saved under the first name but to be more streamlined and tidy/easier to navigate it wuld be helpful to have a middle name section.
2 votes -
Automated maintenance reminder to LL
Suggesting an automated email and/or sms function that goes out to any owner that doesn't reply to a maintenance request after we hit "request approval".
eg. automated after 3 days for non-urgent maintennace if no response received (Hi Mr/Mrs x, we are following up on the repair request we sent through that you may have missed, please reply with your instructions etc etc)
2 votes -
Auto assign the inspecting agent linked to a property for brand new inspections populated for new tenants
When a new tenant is entered it automatically generates the first inspection date but doesnt automaticaly assign the inspecting agent to this inspection. We would like it to be automatically assigned when this date is populated as it often gets missed unless we do the report for the unassigned inspections.
2 votes -
Add a nickname for creditors for searching purposes
Add a section that will show up in search bars / creditor invoice bars for custom acronyms or codes for creditors instead of only having the full name search. Like a 'nickname'.
Examples:
'PCA' for Property Compliance Australia
'LCC' for Logan City Council
'SATS' for Smoke Alarm Testing Services2 votes -
Tenancy ID merge field for Rent Increase Auto Communication
An enhancement to our auto communication templates for rent increases. It would be incredibly useful to include the Tenancy ID as a merge field in these templates.
This addition would streamline our process, especially in cases where tenants are paying their bond top-up directly to us. Having the Tenancy ID clearly referenced helps ensure payments are correctly allocated and reduces the risk of confusion or mismanagement.
We believe this small change could make a big difference in efficiency and accuracy.
2 votes -
Include the date in the Maintenance requests tab, so that one doesn't have to physically open the maintenance job.
Include the date in the Maintenance requests tab on the profile, so that one doesn't have to physically open the maintenance job.
2 votes -
Flag communication emails and auto completing
Being able to flag emails in communications that you may need to come back to but don't want to forget.
Emails automatically completing themselves after a certain time frame e.g. 3 months.
2 votes -
Credit Card as a payment method
We would like to see credit card added as a payment/refund method. In context, we have holiday rentals and sometimes are required to refund to a holiday guest during their stay or refund $$ if they cancel or leave early. Our bank has advised that best practice in this instance is to refund to the method of payment received.
2 votes -
Option to EXCLUDE ARCHIVED Owners from I & E Statements in the bulk run
When doing the Income & Expenditure statements, there is currently no option to exclude Archived owners. It should be a tick box option.
In the instance of managements lost to other agents, fees are not able to be recouped once it's sent.
2 votes -
Make Inactive Chart of Account Codes
We would like to have the option to make inactive account codes that are no longer required (that may have had transactions against them before hand). This way they cant accidentally be used again as we have had our accounts changed.
2 votes -
eofy statement
Please put a page break between each property owned by the Landlord to segregate each one. It does this for monthly statements
2 votes -
Include Lot & DP in Property Address Entry
It would be great to have the option to add Lot and Deposited Plan (DP) details when entering a property sale. In many cases, especially with properties that don’t have a standard street address, Lot & DP are the only way to clearly identify the property.
This feature would also help when:
+ A property includes multiple lots.
+ Buyers purchase different lots under separate names.
+ Sales need to be split and recorded individually.Adding Lot & DP to the address field would make property records more accurate and easier to manage.
2 votes -
To have the ability to permanently change the system font and size when sending any email via communications as well as having the option to
To have the ability to permanently change the system font and size when sending any email via communications as well as having the option to close of any email with a prepopulated closing line to show professionalism like Kind Regards rather then having to manually type this for every email sent. Also with the threat of cyber fraud it would be most helpful to allow us the option to put in our own agency's disclaimers at the end of each email which is also prepopulated and legible.
2 votes -
Composing an Email
To have the ability to permanently change the system font and size when sending any email via communications as well as having the option to close of any email with a prepopulated closing line to show professionalism like Kind Regards rather then having to manually type this for every email sent. Also with the threat of cyber fraud it would be most helpful to allow us the option to put in our own agency's disclaimers at the end of each email which is also prepopulated and legible.
2 votes -
Vacating Tenants - Termination Reason Column
Recommend having a Termination Reason column under 'Vacating Tenants' or 'Vacated Tenants' to review information in one location. This will assist in knowing if the property is being relet / handed over etc
2 votes -
Add property address to authority transactions in bank reconciliation
When reconciling multiple bonds, bond top-ups & pet bonds, it would be helpful if the property tree authority transaction also included the property address, which is entered by the property manager when processing payment to the bond authority.
2 votes -
Abilty to move the on line chat box around the screen
The fixed position of help line drop box often covers the issue that i`m having.
just being able to move the drop box around the screen will enable me to see and activate any corrections that are suggested.2 votes -
Email all properties under the one units plan
We need to send notices from strata every day to multiple properties under the one units plan.
It would make it a lot easier to send a bulk email under the units plan/creditor rather than going into each individual property to send it.2 votes
- Don't see your idea?