149 results found
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Unknown Bond Status
Bond status in Palace needs to be reflecting accurately as in the mybond hub.
Currently there's a significant amount of bond numbers in Palace which is exactly the same as in mybond hub and yet the status in Palace is showing as "Unknown".
6 votes -
Custom View Inspection Reports - Include 'Property Last Inspection Date" as a merge field.
Please include Last Property Inspection Date in column choices in Property reports. This will enable us to see what inspections are overdue.
9 votes -
A tab on the tenant/owner home page that holds all files and documents for easy access
A tab added to the tenant/owner home page that holds all files/documents for easy access. At the moment you have to scroll through the whole diary to find a document.
6 votes -
Sent Inbox
An inbox that has all your sent emails in palace, so we don't have to go back into the property, owner or tenant individually.
16 votes -
Edit tenant invoice amount
It would be great to have a 'high authority' be able to edit the $ amount for a tenant invoice, instead of having to reverse the transaction for cases where the invoices have already been entered and we are awarded a lesser amount.
5 votes -
Document editor
Using the document editor is really slow and frustrating (especially when it comes to text colours, sizing, and hyperlinks). It'd be awesome to have a cleaner editor and be able to add emojis to keep our communication current (instead of being stuck with Microsoft Word 2009 standards)! :)
11 votes -
Charging Tenant Invoice - Search Field - Address Format
When processing supplier invoices for payment, the system allows users to search using the property's full address (e.g. 123 Example Street, Sample NSW), making it quick and easy to locate the correct property.
However, when charging tenant invoices, the tenancy search field displays addresses in the format "Example Street (/123), Sample, NSW" rather than the standard address format. As a result, users cannot search by the full address and must instead search by the street name before manually selecting the correct tenancy.
This presents a significant risk where multiple properties exist on the same street, increasing the likelihood of selecting…
1 vote -
Claire Weggery
Insurance Statement/report
Can we please have a new report created under property like we do for HH. This means we produce when we change insurance details in the system so that its easier to provide to the tenant
(Currently I have had to make a merge field document/email instead)1 vote -
Change the way Keepbacks show on an owner statement. Show the actual Keepback amount required and not the amount that is currently kept back
Change the way Keepbacks show on an owner statement. Show the actual Keepback amount required and not the amount that is currently kept back as this confuses the owners
1 vote -
Automation exclusions
The automation options currently do not allow many filters. When a new tenant is signed up but not moving in for a couple of weeks, they are receiving text reminders for an inspection, as I have the in-going inspection set. This is confusing, and there is no setting available to specifically prevent ingoing inspection reminders from being sent before a tenancy has started. Can there be an additional filter added so that these messages are only sent after a tenant's move-in date?
1 vote -
Generate 'Owner Invoice'
When processing an invoice, and selecting "Generate 'Owner Invoice'" the original invoice should be included in the email that is sent to the owner. This is already available for tenant invoices.
The owner invoice process only sends the generated owner invoice PDF to the owner's primary email address. The original supplier invoice is not automatically included in this email. When you generate an owner invoice, you can choose to download or email the owner invoice, but the email will only contain the owner invoice document. If you need to send the original supplier invoice to the owner, you will need…
1 vote -
Two factor approval or verification for Bond Refunds lodged through Palace before being submitted to MBIE
To ensure accountability and accuracy with the bond refund financial transaction, it would be beneficial to have the option to have any Bond Refunds actioned through Palace, verified or approved by a second party before lodging with MBIE.
1 vote -
All Reports to be exported in Excel and CSV without Palace formatting
Excel and CSV files can be difficult to work with due to palace formatting. Simple headers and column formatting is better to be able to work with once downloaded.
3 votes -
Pet Bond
Please switch on Pet Bond section for Australian users.
NZ have a separate section for this - Australians own animals too! :)
Currently adding Pet Bond $$ to overall bond and it is throwing out my reporting.1 vote -
mail merge tenants without notifying archived tenants
When using the Mail Merge option to send out inspection notifications, all archived tenants are emailed as well if you select not to just notify the head tenant. These tenants cannot be removed as they have made payments as flatmates, so they end up getting an inspection notice. Please add a check box to the mail merge where you can unselect tenants or remove archived tenants from this function completely.
1 vote -
mobile device
To be able to open MRI Palace on a mobile device, such as a phone or a tablet, and have it formatted correctly so you can actually see it without the text overlapping etc.
1 vote -
Allocating A Works Order When Entering Invoice - Supplier
There should be a drop down to select the work order relating to the invoice when entering a supplier invoice to a property
1 vote -
breadcrumb
When clicking back in the breadcrumb, it takes user back to the search screen instead of the tenant/owners relevant screen
For example
Home > Tenancy > EditWhen clicking Tenancy, it goes back the search screen, instead of the Tenant's tenancy screen. It becomes frustratingly annoying when needing to move fast in the system.
1 vote -
some feedback regarding the Owner portal. Currently, owners with multiple properties are finding it difficult to view their transactions, a
some feedback regarding the Owner portal.
Currently, owners with multiple properties are finding it difficult to view their transactions, as they often have to go through many pages to find specific details. Is there any chance the system could be updated so that transactions are only linked to their related property?
1 vote -
Automation Hub Email Communication
The email address of the second tenant (additional tenant tab) should be picked up as well when using the automation tab.
Noticed that when sending an email using the automation hub, only the primary email address is getting the message. Also, it would be nice that we can add a CC email address when setting up the automation so that the PM will be copied to, especially when sending in bulk messages
12 votes
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