136 results found
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Custom View Inspection Reports - Include 'Property Last Inspection Date" as a merge field.
Please include Last Property Inspection Date in column choices in Property reports. This will enable us to see what inspections are overdue.
7 votes -
A tab on the tenant/owner home page that holds all files and documents for easy access
A tab added to the tenant/owner home page that holds all files/documents for easy access. At the moment you have to scroll through the whole diary to find a document.
5 votes -
Sent Inbox
An inbox that has all your sent emails in palace, so we don't have to go back into the property, owner or tenant individually.
14 votes -
Edit tenant invoice amount
It would be great to have a 'high authority' be able to edit the $ amount for a tenant invoice, instead of having to reverse the transaction for cases where the invoices have already been entered and we are awarded a lesser amount.
4 votes -
All Reports to be exported in Excel and CSV without Palace formatting
Excel and CSV files can be difficult to work with due to palace formatting. Simple headers and column formatting is better to be able to work with once downloaded.
3 votes -
Document editor
Using the document editor is really slow and frustrating (especially when it comes to text colours, sizing, and hyperlinks). It'd be awesome to have a cleaner editor and be able to add emojis to keep our communication current (instead of being stuck with Microsoft Word 2009 standards)! :)
9 votes -
Alert Button
Having the new Alert button on the Tenant Profile page is great! Can it be coded to show blue, and not red if there is no actual Alert posted in the text box?
1 vote -
Bulk email with individual rental ledger per tenant
Be able to send an email to multiple different twnnats/ properties with their own rental ledger attached so that when you email regarding rent arrears you can email all tenanst at once with their individual rental ledger attached.
2 votes -
Supplier defaulting to accommodation
When a supplier is set up, if the PM does not set the expense account correctly, it defaults to accommodation which then reflects on the owner statement and can be very confusing. Would love it if you were prompted to select the correct coding
1 vote -
Dashboard to have Outstanding Invoice Tab
Like how we have Rent Arrears, Rent Increase etc information on dashboard it will be amazing to have outstadning invoice information as well. It will make PM work really easy.
2 votes -
System Report
System Report - Bond Lodgement Status: The report currently does not populate. The field 'Lodged (Active)' needs to be added so that the report will populate automatically.
1 vote -
Owner or Supplier email reply to work orders be filed in relevant property diary.
Owner or Supplier email reply to work orders to be received and filed in relevant property diary. Currently, email reply to work order is stored in Owner/Supplier diary on being received. Would be more efficient for access and tracking if in relevant property diary, especially when multiple properties under one owner
2 votes -
Automation Hub Email Communication
The email address of the second tenant (additional tenant tab) should be picked up as well when using the automation tab.
Noticed that when sending an email using the automation hub, only the primary email address is getting the message. Also, it would be nice that we can add a CC email address when setting up the automation so that the PM will be copied to, especially when sending in bulk messages
11 votes -
PET BONDS BE SHOWN ON THE RECEIPT
It becomes difficult to establish which is the ordinary bond and which is the pet bond when a tenant pays in instalments.
The tenant's ledger shows Receipt - BOND for pet bond as well and not how much has been paid on the pet bond. Therefore, difficult to allocate bond payments.1 vote -
Pre-filled bond refund form
All NZ users generate the same bond refund form.
It woudl be helpful if Palace provided a document template for this based on Tenancy Services bond refund form, and included prefilled data from Palace.
i.e. the bond number and total bond ammount.....
This would be a time saver and reduce user error.9 votes -
Amend the rent increase date to line up with the day the tenants rent is due (when a tenant has paid extra the change the rent due day).
Example: Tenancy starts on a Tuesday; therefore, rent is due every Tuesday. However, the tenant wants to change the rent due date to a Wednesday. Tenant pays one day extra and then pays every Wednesday. However, when a rent increase is entered, Palace still picks up the Tuesday and wants the rent increase date to be a Tuesday. The rent increase start date should be a Wednesday.
1 vote -
management fee charge
Dear Support Team,
I hope you are well.
THis matter was raised as ticket and I was asked to instead post " as an idea"
I would like to request an enhancement to the current charge/ledger functionality within the system.At present, we manage a number of landlords where we apply a flat management fee, rather than a percentage-based fee. To support this, we require a more streamlined and structured way to record and apply these charges.
Requested Enhancement:
Introduce a provision to add a flat management fee within the charge section.
Add a dropdown option under “Ledger Account” to…1 vote -
Meth
Under property safety, adding an area for Meth Reports and mcg results
1 vote -
Accurately calculate the bond top up, when applying a rent increase, based on the correct amount required, not retrospectively
Currently when you apply a rent increase and choose to increase the bond, Palace calculates the required bond top-up but applies this retrospectively, which is not even lawful. Palace needs to calculate the bond increase based on the rent increase
1 vote -
Automation hub
When scheduling things in the automation hub, there is and option for one time, day or weekly - it would be great to be able to schedule a monthly email to go out for those pesky meter reading requests for check meters.
1 vote
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