144 results found
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Unknown Bond Status
Bond status in Palace needs to be reflecting accurately as in the mybond hub.
Currently there's a significant amount of bond numbers in Palace which is exactly the same as in mybond hub and yet the status in Palace is showing as "Unknown".
5 votes -
Custom View Inspection Reports - Include 'Property Last Inspection Date" as a merge field.
Please include Last Property Inspection Date in column choices in Property reports. This will enable us to see what inspections are overdue.
8 votes -
A tab on the tenant/owner home page that holds all files and documents for easy access
A tab added to the tenant/owner home page that holds all files/documents for easy access. At the moment you have to scroll through the whole diary to find a document.
6 votes -
Sent Inbox
An inbox that has all your sent emails in palace, so we don't have to go back into the property, owner or tenant individually.
16 votes -
Edit tenant invoice amount
It would be great to have a 'high authority' be able to edit the $ amount for a tenant invoice, instead of having to reverse the transaction for cases where the invoices have already been entered and we are awarded a lesser amount.
5 votes -
Document editor
Using the document editor is really slow and frustrating (especially when it comes to text colours, sizing, and hyperlinks). It'd be awesome to have a cleaner editor and be able to add emojis to keep our communication current (instead of being stuck with Microsoft Word 2009 standards)! :)
11 votes -
Two factor approval or verification for Bond Refunds lodged through Palace before being submitted to MBIE
To ensure accountability and accuracy with the bond refund financial transaction, it would be beneficial to have the option to have any Bond Refunds actioned through Palace, verified or approved by a second party before lodging with MBIE.
1 vote -
All Reports to be exported in Excel and CSV without Palace formatting
Excel and CSV files can be difficult to work with due to palace formatting. Simple headers and column formatting is better to be able to work with once downloaded.
3 votes -
Pet Bond
Please switch on Pet Bond section for Australian users.
NZ have a separate section for this - Australians own animals too! :)
Currently adding Pet Bond $$ to overall bond and it is throwing out my reporting.1 vote -
mail merge tenants without notifying archived tenants
When using the Mail Merge option to send out inspection notifications, all archived tenants are emailed as well if you select not to just notify the head tenant. These tenants cannot be removed as they have made payments as flatmates, so they end up getting an inspection notice. Please add a check box to the mail merge where you can unselect tenants or remove archived tenants from this function completely.
1 vote -
mobile device
To be able to open MRI Palace on a mobile device, such as a phone or a tablet, and have it formatted correctly so you can actually see it without the text overlapping etc.
1 vote -
Allocating A Works Order When Entering Invoice - Supplier
There should be a drop down to select the work order relating to the invoice when entering a supplier invoice to a property
1 vote -
breadcrumb
When clicking back in the breadcrumb, it takes user back to the search screen instead of the tenant/owners relevant screen
For example
Home > Tenancy > EditWhen clicking Tenancy, it goes back the search screen, instead of the Tenant's tenancy screen. It becomes frustratingly annoying when needing to move fast in the system.
1 vote -
some feedback regarding the Owner portal. Currently, owners with multiple properties are finding it difficult to view their transactions, a
some feedback regarding the Owner portal.
Currently, owners with multiple properties are finding it difficult to view their transactions, as they often have to go through many pages to find specific details. Is there any chance the system could be updated so that transactions are only linked to their related property?
1 vote -
Automation Hub Email Communication
The email address of the second tenant (additional tenant tab) should be picked up as well when using the automation tab.
Noticed that when sending an email using the automation hub, only the primary email address is getting the message. Also, it would be nice that we can add a CC email address when setting up the automation so that the PM will be copied to, especially when sending in bulk messages
12 votes -
Alert Button
Having the new Alert button on the Tenant Profile page is great! Can it be coded to show blue, and not red if there is no actual Alert posted in the text box?
1 vote -
Bulk email with individual rental ledger per tenant
Be able to send an email to multiple different twnnats/ properties with their own rental ledger attached so that when you email regarding rent arrears you can email all tenanst at once with their individual rental ledger attached.
2 votes -
Supplier defaulting to accommodation
When a supplier is set up, if the PM does not set the expense account correctly, it defaults to accommodation which then reflects on the owner statement and can be very confusing. Would love it if you were prompted to select the correct coding
1 vote -
Dashboard to have Outstanding Invoice Tab
Like how we have Rent Arrears, Rent Increase etc information on dashboard it will be amazing to have outstadning invoice information as well. It will make PM work really easy.
2 votes -
System Report
System Report - Bond Lodgement Status: The report currently does not populate. The field 'Lodged (Active)' needs to be added so that the report will populate automatically.
1 vote
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