207 results found
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Pre-built Contractor Questionnaires
Pre-built contractor questionnaires to choose from and customize. It would be really helpful to see some of the ways to structure the sign-in process for contractors. This could also be a good idea for the community portal where other users can share how they are integrating their contractors, what questions they are asking, and how they are storing and managing required documents. It would be interesting to see the best way to ask for pre-job and post-job documents and any permits requested to go paperless.
2 votes -
Option to change work alone setting by Area/Zone
Add option to change work alone setting when changing work area/zone. For example, I may check in to work in Zone A working with a partner (not working alone). However, after completing the work in Zone A, I may move on alone to Zone B to do work there. It would be great if I could change my work alone setting in the OnLocation app at any time to reflect my work alone status at that time.
2 votes -
Allow Shared Visitor Records Across Users
Summary
Shared Visitor Directory for repeat visitors and contractors
Current Behavior
The My Visitors feature is user-specific. Visitors saved by one user can only be viewed and reused by that same user. Other users within the organization cannot access those saved visitor records.
Requested Enhancement
Provide a shared visitor directory that allows authorized users to access and reuse visitor records saved by other users within the organization.
Customer Use Case
Organizations frequently host the same contractors, clients, vendors, and repeat visitors across multiple sites and departments.
Currently, each host must create and maintain their own copy of the same visitor…
1 vote -
Induction Reporting in Contractor Portal
Allow an admin the the contractor portal to view all members' expire/renew date for inductions. Currently, portal admins have to go into each member's profile to see when/if an induction course is expiring.
1 vote -
Phone number field on the sign-in page appears to accept any number of digits, with no validation rules.
I'd like to flag an issue with the phone number field on the sign-in page. It currently appears to accept any number of digits, with no minimum or maximum length or validation message to guide users. The asterisk indicates that the field is required, but there appear to be no other validation rules, allowing users to proceed with an incomplete phone number.
I'm raising this to help improve data accuracy and the user experience.
1 vote -
Sign In/Out Manager – Distinguish Home Location from Current Location
Description:
We’ve noticed some confusion in the Sign In/Out Manager regarding the Location field.Currently, the Location column appears to show the employee’s home/default location, even when they have signed in at a different location.
For example, an employee may have a home location of Twizel Office but sign in at Wellington Office. In this case, the Location field can be misleading because it doesn’t appear to reflect where they have actually signed in.
Suggested improvement:
Rename the current “Location” field to “Home Location” to make it clear what it represents; and/or
Add a separate “Current Location” field that shows…
1 vote -
Dial Function for On-Site Insights Visitors
Description:
Currently, the On Evac module allows users to directly dial attendees from the attendee list. It would be beneficial to have the same functionality available within the On-Site Insights section of the mobile app.The request is to add a Dial option for visitors and contractors listed under On-Site Insights, allowing users to quickly call attendees directly from the app without needing to manually look up their contact details.
Business Value:
Faster communication with visitors and contractors on site.
Improved efficiency for site administrators and security personnel.
Consistent user experience across OnLocation modules by aligning functionality with the existing…1 vote -
Department-Based Administration Permissions
Summary
Allow administration permissions to be assigned or restricted by Department in addition to the existing Location-based permissions.
Current functionality
OnLocation user roles determine what a user can and cannot do within the application. For many administration roles, access is then controlled by Location.
The current permission model can therefore be understood as:
User Role = what the user can do
Location = where the user can do itFor example, an Administrator can be assigned as either:
Global – manage all locations in the account
Limited – manage only the locations assigned to themA similar Global/Limited structure is…
1 vote -
Real-Time Kiosk Status Monitoring and Health Visibility
Summary:
Customers would like a more current and reliable way to monitor OnLocation kiosk connectivity status. The existing offline notifications and reporting do not provide enough visibility to quickly determine whether individual kiosks are currently online and functioning as expected.Business Need:
Organizations with multiple kiosks at a site need to be able to quickly validate kiosk availability and identify devices that may have gone offline without relying solely on delayed offline notifications.Requested Enhancement:
Display live or near real-time online/offline status for each kiosk.
Refresh kiosk status more frequently (for example, every 5 to 15 minutes).
Include a "Last…1 vote -
Mandatory fields for contractor certifications
Have mandatory fields eg.certification number and valid from & to dates in the contractor certification and an option for mandatory documents.
1 vote -
Contractor Member Profile Preview
When viewing contractor members by clicking on their name rather than the profile view option, having the ability to see the last time they signed in would be a great benefit
At a glance without needing to run a report we can see when they were last onsite.
1 vote -
Support mapping and rule-based assignment of Location Zones through SyncPortal.=
Summary
Support mapping and rule-based assignment of Location Zones through SyncPortal.
Actual Result
SyncPortal currently does not provide Zone as an available field for mappings or rules.
Users can map and update supported user attributes, but cannot automatically populate or update a user's Zone through SyncPortal.
Users are wanting to assign users to evacuation zones must manually manage Zone assignments within OnLocation or use alternative methods outside SyncPortal.
Expected Result
Allow Zone to be available as a supported field within SyncPortal mappings and automation rules.
Administrators should be able to:
Map source data directly to a user's Zone.
Create rules…1 vote -
Add "5 Years from Start Date" quick-select option for Contract Expiry
Organizations that frequently create 5-year contracts want to set the contract expiry date quickly without manually navigating the calendar for every contract they create.
Current limitation
Within Tools > Contractor Manager > Organizations > [Organization] > Contracts > Contract Details, the Contract Expires field only provides quick-select options for:
12 Months from Start Date
2 Years from Start Date
3 Years from Start DateWhen a contract is intended to run for five years, users must manually open the calendar and select the expiry date each time.
Requested enhancement
Add a "5 Years from Start Date" quick-select option alongside the…
1 vote -
Allow Visitors to Have Pass/Fail Custom Questionnaires with Access
Description
Many organisations have visitors who require a short site-specific safety or compliance check but do not warrant creating a full Contractor profile or assigning a formal induction.
Currently, Pass/Fail questionnaire settings (where access is denied until the required score is achieved) are available for Employees and Contractors through Induction Management, but there is no equivalent capability for Visitors using Custom Questionnaires.
It would be valuable to introduce a Pass/Fail option for Visitor Custom Questionnaires, allowing organisations to:
Configure a minimum passing score or require all mandatory questions to be answered correctly.
Prevent a visitor from completing sign-in if they…1 vote -
Display Custom Questionnaire Before BSIOQ During Sign-In
Stuartholme School | 9324 requesting for an option to make Custom Questionnaire to be presented as the first step during the sign-in process, before the BSIOQ questionnaire. Based on the visitor's responses to the custom questionnaire, the system should determine whether the BSIOQ questions need to be shown. If the responses meet predefined criteria, the BSIOQ questionnaire should be automatically bypassed, allowing the visitor to continue the sign-in process without answering the BSIOQ questions. This would enable customers to use their own screening questions to control when the standard BSIOQ questionnaire is required.
1 vote -
Allow Induction Certificates to Be Sent to a Contractor's Secondary Email Address
Currently, induction certificates are only sent to the contractor's primary email address. It would be beneficial to have the option to send the induction certificate to a contractor's secondary email address as well.
This would provide more flexibility for contractors who may use a different email address for receiving certificates, records, or compliance documentation, and help ensure certificates reach the intended recipient without requiring updates to their primary email details.
Reference: 07263208
1 vote -
Allow Dashboard to Filter by Access Point instead of Only by Site/Location
Suggestion:
Currently, Dashboards can only be configured to display people presence information at the location (site) level. We have received customer feedback requesting the ability to create dashboards for a specific Access Point rather than the entire site.
Customer Use Case:
A customer has multiple access points configured within a single site (e.g., Reception, Engineering, Operations, Construction, Tourism) and would like a dashboard that displays only the people who have signed in through a selected access point.For example:
Site: Bargara Road Office
Access Points:
Bargara Rd Reception
Bargara Rd Engineering
Bargara Rd Operations
Bargara Rd Construction
Bundaberg TourismThe…
1 vote -
Event Workforce Inductions
Implement a streamlined, QR code–enabled induction platform that allows all event workforce personnel to complete their required induction quickly and efficiently, without the need for pre-registration.
Workers can access the induction by scanning a QR code—either sent in advance or available on-site prior to venue entry—ensuring they are informed of key requirements such as evacuation procedures, health and safety expectations, and site-specific protocols.
Upon successful completion, each individual is issued a unique, personal QR code, which can be scanned at entry points to verify that their induction has been completed. This enables real-time visibility of inducted personnel on site and…1 vote -
Allow Changes to OnLocation Mobile Date Format
Allow the app user to switch date format to mm/dd/yyyy in the OL mobile app. The current default is dd/mm/yyyy. It doesn't update to match the account profile when changed to the US standard format.
1 vote -
Enable OnScan Photo ID Capture During Visitor Sign-In on iPad Kiosk
Description
While we are aware that OnScan is currently designed for staff-driven ID capture primarily because kiosk devices like iPads do not have the camera quality or validation controls needed to reliably confirm ID documents this design creates challenges for certain customer environments. The expectation in most organisations is that IDs are visually checked by reception or security staff to ensure authenticity, which is why the product requires staff involvement rather than visitor self-service.On the customer side, however, this approach is not always workable. At one location, Photo ID is still being captured manually on paper during kiosk sign-in.…
1 vote
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