201 results found

1. Limit visitor host selection to employees onsite at the selected location

   Description:
   Large organisations often have employees with the same first name or full name, as well as many global roaming employees. Currently, visitors can select hosts who are not physically working at the site they are visiting, which can lead to incorrect host selection and access issues.

   Although adding job titles or other profile details can help differentiate employees, there are rare scenarios where two employees may share the same name and job title at the same location. In these cases, visitors may still accidentally select the wrong host.

   Problem:
   Visitors may accidentally select a random employee with a similar name, including global roaming employees who are not onsite. This creates security and operational risks, especially at busy or sensitive locations.

   Suggested Improvement:
   Introduce controls to restrict the host list shown to visitors so that:
   Only employees assigned to the selected location are visible, or
   Only employees who are currently onsite can be selected as hosts, or
   An optional setting to enforce host-location matching by default

   Benefit:

   Reduces incorrect host selection
   Improves security and accuracy of visitor sign-ins
   Better supports large organisations with shared names and roaming staff

   Ref: 07012002

   Description:
   Large organisations often have employees with the same first name or full name, as well as many global roaming employees. Currently, visitors can select hosts who are not physically working at the site they are visiting, which can lead to incorrect host selection and access issues.

   Although adding job titles or other profile details can help differentiate employees, there are rare scenarios where two employees may share the same name and job title at the same location. In these cases, visitors may still accidentally select the wrong host.

   Problem:
   Visitors may accidentally select a random employee with a similar… more

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   Ready for Votes  ·  0 comments  ·  Visitors  ·  delete…  ·  Admin →
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2. Triggers Settings

   In Triggers, we use this to send text messages to people who are still signed in. At one site, we have multiple zones, one of which is a Hostel that people stay at over night. It would be good to have more configuration options for the Triggers so that we can configure it to only send text messages to those outside of this zone.

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   1 comment  ·  Location Settings  ·  delete…  ·  Admin →
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   Ready for Votes  ·  anonymous responded

   Hi Olivia,

   Thanks for your feedback, I take it you are currently using the 'Time - triggered at a specific time' trigger?

   That does not currently support zone based trigger rules, and we will consider implementing this.

   In the mean-time as a workaround you could use the Visitor/Employee/Contractor overdue trigger set to fire at a time elapsed after sign in e.g 12 hours. The overdue trigger does currently support specifying a zone in the trigger rules.

   Thanks

   Karl

3. Ability to Export or Print a List of Triggers Per Location

   Description / Problem Statement:
   Customers managing a large number of sites often configure multiple triggers per location. At present, there is no way to generate, export, or print a consolidated list of triggers for each site. This makes it difficult for administrators to audit configurations, perform internal reviews, support compliance requirements, or share trigger setups with internal stakeholders who do not have direct access to the OnLocation platform.

   Current Limitation:
   Triggers can only be viewed individually within each site in the UI. There is no reporting, export, or print functionality that provides a site-level or organisation-level overview of all configured triggers.

   Proposed Enhancement:
   Introduce a feature that allows users to export or print a list of triggers, ideally with the following capabilities:

   Export triggers per site and/or across all sites

   Include key trigger details such as:

   Location name

   Trigger name

   Trigger type

   Conditions/criteria

   Actions taken (e.g. notifications, workflows)

   Status (enabled/disabled)

   Support common formats such as PDF, CSV, or Excel

   Optional filters (by site, trigger type, status)

   User Roles / Access:
   This feature would primarily be used by Administrators or users with appropriate reporting or configuration permissions.

   Use Case Example:
   An organisation with dozens of locations and hundreds of triggers needs to periodically review all active triggers to ensure they are still relevant and correctly configured. Being able to export or print this information would significantly reduce administrative overhead and error risk.

   Reference: SF 06972826

   Description / Problem Statement:
   Customers managing a large number of sites often configure multiple triggers per location. At present, there is no way to generate, export, or print a consolidated list of triggers for each site. This makes it difficult for administrators to audit configurations, perform internal reviews, support compliance requirements, or share trigger setups with internal stakeholders who do not have direct access to the OnLocation platform.

   Current Limitation:
   Triggers can only be viewed individually within each site in the UI. There is no reporting, export, or print functionality that provides a site-level or organisation-level overview of all configured… more

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   Ready for Votes  ·  0 comments  ·  Location Settings  ·  delete…  ·  Admin →
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4. Allow Admins to Set a Custom System-Wide Default Welcome Greeting

   Overview

   Currently, each location can customise its welcome greeting, but the system default (used when clicking “Use Default” or “Reset to Default”) cannot be changed. It always reverts to the OnLocation-provided message.

   We request the ability for organisations to define their own global default greeting that all locations can use.

   Problem

   Large multi-site organisations must manually update every location whenever the greeting changes.

   “Reset to Default” restores the OnLocation system message, not the company’s preferred standard.

   Creates inconsistency across sites and extra admin work.

   Requested Feature

   Add a setting allowing account administrators to:

   ✔ Set an organisation-wide default Welcome Greeting
   ✔ Have all locations inherit this default when selecting Use Default / Reset to Default
   ✔ Update this default centrally at any time

   Benefits

   Consistency: Ensures all locations use the same corporate, compliance, or safety messaging.

   Efficiency: One update instead of manually editing dozens/hundreds of locations.

   Scalable: Supports large enterprise clients with frequent messaging updates. SF Ref: 06913271

   Overview

   Currently, each location can customise its welcome greeting, but the system default (used when clicking “Use Default” or “Reset to Default”) cannot be changed. It always reverts to the OnLocation-provided message.

   We request the ability for organisations to define their own global default greeting that all locations can use.

   Problem

   Large multi-site organisations must manually update every location whenever the greeting changes.

   “Reset to Default” restores the OnLocation system message, not the company’s preferred standard.

   Creates inconsistency across sites and extra admin work.

   Requested Feature

   Add a setting allowing account administrators to:

   ✔ Set an organisation-wide default Welcome Greeting… more

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   Ready for Votes  ·  0 comments  ·  Location Settings  ·  delete…  ·  Admin →
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5. QR Posters Incorporating Title and logo

   When creating a QR code for employees and contractor so they can complete their inductions, be good to be able to have a Title (Orgnsation Name) and include the logo. Currently you can only have one or the other and not both. Thanks

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   0 comments  ·  Inductions  ·  delete…  ·  Admin →
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   Ready for Votes  ·  anonymous responded

   Thanks for your suggestion, we will open this up for votes.

6. Add “Once per Day” frequency option for Acknowledgment Notices

   06748934 : Location > Important Notice
   Current Behavior:
   Acknowledgment notices can currently be configured with two frequency options:

   Each time the person signs in/out during the Published Period

   Once only during the Published Period

   This means users either:

   Must acknowledge the notice every time they move between zones (time-consuming), or

   Only acknowledge it once, even if the notice remains published for several days.

   Customer Feedback:
   Users with multiple zones connected to one location find it repetitive to acknowledge the same notice multiple times a day. However, setting it to “Once only during the Published Period” does not meet their compliance needs since the notice may need to be shown daily.

   Suggested Enhancement:
   Introduce a third frequency option: “Once per Day During the Published Period.”

   This would require acknowledgment once per calendar day. Instead of manually adding the notice everyday.

   Reduces friction for users moving between zones while still ensuring daily compliance.

   Value:

   Improves user experience in multi-zone environments.

   Balances efficiency (less repetitive acknowledgments) with compliance (daily visibility).

   06748934 : Location > Important Notice
   Current Behavior:
   Acknowledgment notices can currently be configured with two frequency options:

   Each time the person signs in/out during the Published Period

   Once only during the Published Period

   This means users either:

   Must acknowledge the notice every time they move between zones (time-consuming), or

   Only acknowledge it once, even if the notice remains published for several days.

   Customer Feedback:
   Users with multiple zones connected to one location find it repetitive to acknowledge the same notice multiple times a day. However, setting it to “Once only during the Published Period” does not meet their compliance… more

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   Ready for Votes  ·  anonymous responded

   Hi Jenny,

   Thanks for your suggestion.

   I'll take this tot eh team to investigate and will open this up for votes form the community.

   Regards

   Karl

7. Pause time during inductions

   Add a pause time feature in the course builder.
   Currently only in the Custom Questionnaire section can you set duration for each question / viewing of information to ensure the reader takes the time to read the content instead of pressing next to skip forward.

   In each section you build out in the course builder you should be able to set time limits to ensure the learner doesnt just press next to fast forward to compulsory questions.

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   Ready for Votes  ·  anonymous responded

   Hi Nitishka,

   Thanks for your suggestion. We will take it into consideration when planning induction improvements and open this up for votes form the community.

   Regards

   Karl

8. Fix the multiple visitor adding excel

   The current csv-solution to add multiple visitor is like from stoneage. Please improve it to modern solution, thank you.

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   1 comment  ·  Visitors  ·  delete…  ·  Admin →
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   Ready for Votes  ·  anonymous responded

   HI Michael,

   Thanks for the feedback. We will open this up for votes.

   Thanks

   Karl

9. Email reply to On Pass and/or questionnaire

   We have visitors that reply to either the OnPass or the pre-registration questionnaire, however both go to msg@whosonlocation which appears to either go nowhere or is unmanaged. It would be ideal to have the reply come to a specific email address within the company instead.

   On the actual OnPass, there is no statement that says NOT to reply - such a statement IS shown as being on the OnPass in your Help section. There is a "do not reply" statement on the questionnaire.

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   0 comments  ·  Visitors  ·  delete…  ·  Admin →
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   Ready for Votes  ·  anonymous responded

   Hi Rebecca,

   Thanks for your feedback. We have discussed with the team and will add a 'Do not reply' message to the OnPass email in an upcoming release.

   As for allowing visitors to reply to the message, we will leave this open for votes from the community.

   Thanks

   Karl

10. Total visitor number per location in people presence reports

    Suggestion from customer account:

    It would be beneficial to view the cumulative number of visitors on a given day across all sites within the People Presence report. The infographic shows a good view of the cumulative number of visitors at a single site on a given day, however, the report view only gives a very detailed look. It is a highly manual process in Excel to show the cumulative number of visitors on a given day/month across multiple locations.
    It would be helpful if the report included a total visitors figure for the selected date range, and for the 'All Locations' view to include a breakdown of visitors by location.

    Suggestion from customer account:

    It would be beneficial to view the cumulative number of visitors on a given day across all sites within the People Presence report. The infographic shows a good view of the cumulative number of visitors at a single site on a given day, however, the report view only gives a very detailed look. It is a highly manual process in Excel to show the cumulative number of visitors on a given day/month across multiple locations.
    It would be helpful if the report included a total visitors figure for the selected date range, and for the 'All… more

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    0 comments  ·  Reporting and Dashboards  ·  delete…  ·  Admin →
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    Ready for Votes  ·  anonymous responded

    Amanda has reached out with additional information regarding this request so I've updated the description and reopened it for votes.

11. New trigger placeholder for pre-registered visitors "match.expected_sign_in"

    "match.expectedsignin" is not currently available in our placeholder list. This will be useful to create a trigger when a new pre-registration is done,
    The trigger sent a mail notification to admin staff so they are well aware, and they can arrange a for necessary arrangement for incoming visitors in advance

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    0 comments  ·  Visitors  ·  delete…  ·  Admin →
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    Ready for Votes  ·  anonymous responded

    Hi there,

    Thanks for your request. We will open this ticket up for votes from the wider community and bring it forward for discussion with stakeholders.

    Thanks

    Karl

12. More general name search

    It would be great if when people try to sign in as an employee or a contractor that if the name entered doesn't exactly match anyone in the system that is shows similar names as selectable suggestions. I find for example people like "Michael Black" might be entered in the system as "Mike Black" and then they are not able to sign in even though they are set up.

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    0 comments  ·  Identity Management  ·  delete…  ·  Admin →
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    Gathering Requirements  ·  anonymous responded

    Hi Jasmine,

    Thanks for your feedback. We have plans to improve the kiosk search experience and will take this into consideration during scoping.

    Regards

    Karl

13. Signin/signout Method Notification.

    Sign in/out method notification. To be able to alert the host what method the visitor used to sign in/out. As we have a high volume of visitors for security reasons to know who has to be signed out manually.

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    0 comments  ·  Visitors  ·  delete…  ·  Admin →
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    Ready for Votes  ·  anonymous responded

    Hi Ayesha,

    Thanks for your input. We will open this up to the community for votes. In the meantime, I would like to share a suggestion. If you enable the 'Zone Selection' basic question for visitors and tick 'host notification' then the visitor arrival notification should include the name of the access point the visitor signed in through. If your kiosks each use a different access point you will know exactly which one they used. Hope that helps.

    Thanks

    Karl

14. Restict access to zones based on profile

    Zones Desktops (workspace) Restriction based on assigned Zones on user profile

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    0 comments  ·  Employees  ·  delete…  ·  Admin →
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    Ready for Votes  ·  anonymous responded

    Hi Sajid,

    Thanks for your feedback.

    Could you confirm if your employees are signing in using OnLocation Mobile to select their workspaces?

    Kiosks can be linked to specific zones, which would limit the workspaces available when signing in.

    We'll leave this open for votes.

    Regards

    Karl

15. Set date to move an employee from one location to another or remove them

    We have staff who act in roles at different locations who have an "end" date. It would be useful to be able to enter a date when the employee needs to move to a new location or return to their substantive location.

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    0 comments  ·  Employees  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Vindya responded

    Hi Vicki,

    Thank you for your suggestion.

    We will be opening this idea for votes.

    In the meantime, as a workaround you can setup these employees as Contractors and use temporary location access in the organisation page on their profile. 

    You can find more information on setting up Contractors in the following support link: https://helpdesk.whosonlocation.com/hc/en-us/articles/115006985048-Contractor-member-profiles

    Regards,

    Vindya

16. Pre-invitation emails language

    Pre-invitation emails language

    It would be nice to send pre-invitation emails in a different language without changing the default language setting.

    Make a dropdown menu to choose the language you wish to send the pre-invitation email.

    Thank you.

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    Ready for Votes  ·  Vindya responded

    Hi Henrik,

    Thank you for your suggestion.

    We will internally review this request and open this for Votes to the OnLocation wider community.

    Regards,

    Vindya

17. Automatic SOS alarm trigger

    Communication radios use a function called Man Down, if a radio gets in an horizontal position, it sends an automated SOS message to a Monitoring Center, indication a possible accident of the person using the radio. That's because, maybe the person is so injured that cannot send the message by its own.

    Could be a way to configure a mobile App function to get an alarm trigger same as this radio function?

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    0 comments  ·  Evacuation Management  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Vindya responded

    Hi Camilo,

    Thank you for your feedback.

    We have a planned roadmap item for 2025 to deliver automated safety check-ins.

    We will take this request into consideration when gathering the requirements and leave this open for votes and further input. Thank you.

    Regards,

    Vindya

18. You should consider making OnSentry full online

    You should consider making OnSentry full online. We've been receiving many complaints from the customer, when using two or more CipherLab unis in the same location, due to its offline development; for example, if a contractor sign-in through an Access Point and, in a short time he/she try to sign-out through the other AP, the OnSentry set or placed in that area registers another sign-in for the same contractor, then, the security guy try to update database manually, but, is the Db is too heavy, the unit takes a long time to get Db updated.

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    0 comments  ·  Mobile Apps  ·  delete…  ·  Admin →
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    Assessing  ·  Vindya responded

    Hi Camilo,

    Thank you for your suggestion.

    We are currently in the process of making improvements to OnLocation mobile to allow it to perform same tasks as OnSentry. These developments will take effect in the course of next 12 months.

    We will consider how to improve the offline experience in this process. Thanks.

    Regards,

    Vindya

19. Account already exists with this email address

    Whenever an employee has been to a Location (school), they would be required to register their e-mail address in their WOL system, but it won't allow the same e-mail to be registered in another Location. This scenario happens between schools because many teachers work in more than one school using the same Department of Education e-mail address.

    In my point of view, the duplication should be restricted by Location and not the whole system. The kiosk has a Location on its data, that should be enough to find which Location the sign-in is really happening.

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    0 comments  ·  Employees  ·  delete…  ·  Admin →
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    Assessing  ·  AdminDWB (VP Product APAC Occupier, MRI Software) responded

    Thank you for your submission. We implemented single use email rules from day one in 2012 as part of best practise security however; we recognise today that in some use cases like yours this creates limitations.

    We do have a solution with the recent release of the Custom Communities feature whereby each school can setup a Custom Community e.g 'Roaming Teachers' (distinct from say standard Employees who only work at that school). You then add those roaming teachers (that also work for other schools) to this new community as members. Next you add that 'Roaming Teachers' community to the sign-in kiosk options. When a teacher goes to sign in to your school using a Kiosk, QR Code or are signed in by an operator, they can select from 'Visitor', 'Contractor', 'Employee', or 'Roaming Teacher'. When selecting 'Roaming Teacher' they can be taken through a unique sign-in workflow.

    Members emails can be reused by other schools also wanting to add these teachers to a new Custom Community.

    You can learn more here: https://helpdesk.whosonlocation.com/hc/en-us/articles/27956374224793-Introduction-Community-management Please don;t hesitate to reach back out if you need guidance on setting up this new feature.

    Thank you for your submission. We implemented single use email rules from day one in 2012 as part of best practise security however; we recognise today that in some use cases like yours this creates limitations.

    We do have a solution with the recent release of the Custom Communities feature whereby each school can setup a Custom Community e.g 'Roaming Teachers' (distinct from say standard Employees who only work at that school). You then add those roaming teachers (that also work for other schools) to this new community as members. Next you add that 'Roaming Teachers' community to the sign-in kiosk options. When a teacher goes to sign in to your school using a Kiosk, QR Code or are signed in by an operator, they can select from 'Visitor', 'Contractor', 'Employee', or 'Roaming Teacher'. When selecting 'Roaming Teacher' they can be taken through a unique sign-in workflow.

    Members emails can… more

20. Let employees see their time on site current month

    Background:
    In Europe all companies will be met by a new legislation that will impose the duty to digitally register the total amount of work time for ANY emplyee, month by month.

    This will open a brand new market to us. Not just in DK, but all over Europe actually. I have JUST met with a new potential customer that REALLY want to do business with us, but one tine thing is missing in ONL, to make it comply with this legislation.

    In the law it is stated that ANY employee MUST be able to access the registred data somehow. This could be either on the web, in the app, or maybe on the kiosk after signin, sign out, showing the total amount of time on site in current month?

    I know this is not a feature today, but this will as stated, open the European market in more ways that today.
    As all the data is in the system, I thought this will be a pretty easy fix for you to make.

    We have customers ready to sign up, when this is fixed.

    Background:
    In Europe all companies will be met by a new legislation that will impose the duty to digitally register the total amount of work time for ANY emplyee, month by month.

    This will open a brand new market to us. Not just in DK, but all over Europe actually. I have JUST met with a new potential customer that REALLY want to do business with us, but one tine thing is missing in ONL, to make it comply with this legislation.

    In the law it is stated that ANY employee MUST be able to access the registred data somehow.… more

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    Gathering Requirements  ·  AdminDWB (VP Product APAC Occupier, MRI Software) responded

    Hello Martin, thank you for the submission.

    This is a great idea. We do have this in our roadmap however its scheduling is still a work in progress In essence our plan is to support a user being able to see a summary of their own 'time on site' for the last day, week, month, year. We plan on making these insights available via the mobile app (OnLocation Mobile) and via their dashboard if they login via desktop browser.

    Note; OnLocation Mobile is a free mobile app for your employees and we support iOS and Android). I will leave your idea open even though its in the roadmap as other users may wish to contribute to your idea.