172 results found
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Access OnEvac Reports Directly on Mobile Devices
Summary / Issue:
Currently, OnEvac reports can only be viewed via desktop for users with the Reports Manager role. During an evacuation, managers may not have access to a PC or desktop, making it difficult to quickly verify the safety status of employees, visitors, and contractors on-site. The existing mobile workaround (logging into OnLocation in desktop mode on a phone) is not practical or user-friendly in an emergency.Actual Result:
Reports are only fully accessible on desktop. Mobile access is limited, and viewing detailed information requires a cumbersome desktop-mode login on a phone. Performance may be slow, and only the…1 vote -
Limit visitor host selection to employees onsite at the selected location
Description:
Large organisations often have employees with the same first name or full name, as well as many global roaming employees. Currently, visitors can select hosts who are not physically working at the site they are visiting, which can lead to incorrect host selection and access issues.Although adding job titles or other profile details can help differentiate employees, there are rare scenarios where two employees may share the same name and job title at the same location. In these cases, visitors may still accidentally select the wrong host.
Problem:
Visitors may accidentally select a random employee with a similar…1 vote -
Retroactively Sign In a Visitor
On several occasions, we have visitors/contractors who came onsite but didn't sign-in or forgot to do so, for whatever reason and was let in by staff.
It wasn't good. It will be great if the onLocation system allow us to retroactively sign these people in after they have already here or have left site, if we know their details. This will allow us to at least have records of their present for future reference. Thanks.1 vote -
Triggers Settings
In Triggers, we use this to send text messages to people who are still signed in. At one site, we have multiple zones, one of which is a Hostel that people stay at over night. It would be good to have more configuration options for the Triggers so that we can configure it to only send text messages to those outside of this zone.
1 vote -
Ability to classify data in OnLocation
Classify Data in OnLocation
An example below shows a customer requesting the ability to classify data in OnLocation. The next step after being able to classify information is to not allow an employee to run a report that includes data that has been tagged with any selected security classification.
Example...
Security Classification – Option to select one of: Public, Official, Sensitive, Protected1 vote -
Ability to Export or Print a List of Triggers Per Location
Description / Problem Statement:
Customers managing a large number of sites often configure multiple triggers per location. At present, there is no way to generate, export, or print a consolidated list of triggers for each site. This makes it difficult for administrators to audit configurations, perform internal reviews, support compliance requirements, or share trigger setups with internal stakeholders who do not have direct access to the OnLocation platform.Current Limitation:
Triggers can only be viewed individually within each site in the UI. There is no reporting, export, or print functionality that provides a site-level or organisation-level overview of all configured…1 vote -
Employee Search
When searching for an employee in an Organization with multiple Locations, it would be really beneficial to be able to search for the employee across the whole Organization without having to search each Location individually
1 vote -
Allow Admins to Set a Custom System-Wide Default Welcome Greeting
Overview
Currently, each location can customise its welcome greeting, but the system default (used when clicking “Use Default” or “Reset to Default”) cannot be changed. It always reverts to the OnLocation-provided message.
We request the ability for organisations to define their own global default greeting that all locations can use.
Problem
Large multi-site organisations must manually update every location whenever the greeting changes.
“Reset to Default” restores the OnLocation system message, not the company’s preferred standard.
Creates inconsistency across sites and extra admin work.
Requested Feature
Add a setting allowing account administrators to:
✔ Set an organisation-wide default Welcome Greeting…
1 vote -
Attachment Option to Custom Questionnaire “Add Option” Field
In the Custom Questionnaires setup under Locations > Sign In/Out Questions > Custom Questionnaire, when configuring a question using the Add Option function, users can currently add an image to an option.
It would be helpful for the future to extend this functionality to support file attachments (e.g. PDF, DOCX) so administrators can upload reference or compliance documents directly within a questionnaire question.
Example Use Case:
A visitor may need to view and acknowledge a safety briefing or policy document before completing sign-in.
Visitor-like Induction questionnaires could include procedural PDFs or forms without redirecting to another system.
Proposed Enhancement:
Add…1 voteThanks for the suggestion. We will open this op for votes from the community.
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Add drag and drop when uploading files
Add drag & drop function to all modules that allow attachments
1 voteThanks for your suggestion, we will review standardizing the way files are uploaded throughout to app and open this up for responses form the community.
Karl
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Inductions via QR Code
Currently when a contractor or employee scans the QR code so they can complete their induction, it brings up a list of all inductions, it would be good if this could only bring the associated inductions that are required, as not everyone will know what induction to complete. Thanks
1 vote -
QR Posters Incorporating Title and logo
When creating a QR code for employees and contractor so they can complete their inductions, be good to be able to have a Title (Orgnsation Name) and include the logo. Currently you can only have one or the other and not both. Thanks
1 voteThanks for your suggestion, we will open this up for votes.
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Add “Once per Day” frequency option for Acknowledgment Notices
06748934 : Location > Important Notice
Current Behavior:
Acknowledgment notices can currently be configured with two frequency options:Each time the person signs in/out during the Published Period
Once only during the Published Period
This means users either:
Must acknowledge the notice every time they move between zones (time-consuming), or
Only acknowledge it once, even if the notice remains published for several days.
Customer Feedback:
Users with multiple zones connected to one location find it repetitive to acknowledge the same notice multiple times a day. However, setting it to “Once only during the Published Period” does not meet their compliance…1 voteHi Jenny,
Thanks for your suggestion.
I'll take this tot eh team to investigate and will open this up for votes form the community.
Regards
Karl
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Pause time during inductions
Add a pause time feature in the course builder.
Currently only in the Custom Questionnaire section can you set duration for each question / viewing of information to ensure the reader takes the time to read the content instead of pressing next to skip forward.In each section you build out in the course builder you should be able to set time limits to ensure the learner doesnt just press next to fast forward to compulsory questions.
1 voteHi Nitishka,
Thanks for your suggestion. We will take it into consideration when planning induction improvements and open this up for votes form the community.
Regards
Karl
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Fix the multiple visitor adding excel
The current csv-solution to add multiple visitor is like from stoneage. Please improve it to modern solution, thank you.
1 voteHI Michael,
Thanks for the feedback. We will open this up for votes.
Thanks
Karl
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Print badge at Interzones
It would be valuable to be able to print badges at Interzones so security can identify visitors who have not checked into an Interzone after the initial guardhouse sign in.
1 voteHi Matthew,
Thanks for bringing this to our attention. It appear there are issues with the print settings for interzone kiosks. We will review this with the development team. In the mean-time I will leave this open for votes.
Thanks
Karl
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Email reply to On Pass and/or questionnaire
We have visitors that reply to either the OnPass or the pre-registration questionnaire, however both go to msg@whosonlocation which appears to either go nowhere or is unmanaged. It would be ideal to have the reply come to a specific email address within the company instead.
On the actual OnPass, there is no statement that says NOT to reply - such a statement IS shown as being on the OnPass in your Help section. There is a "do not reply" statement on the questionnaire.
1 voteHi Rebecca,
Thanks for your feedback. We have discussed with the team and will add a 'Do not reply' message to the OnPass email in an upcoming release.
As for allowing visitors to reply to the message, we will leave this open for votes from the community.
Thanks
Karl
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Total visitor number per location in people presence reports
Suggestion from customer account:
It would be beneficial to view the cumulative number of visitors on a given day across all sites within the People Presence report. The infographic shows a good view of the cumulative number of visitors at a single site on a given day, however, the report view only gives a very detailed look. It is a highly manual process in Excel to show the cumulative number of visitors on a given day/month across multiple locations.
It would be helpful if the report included a total visitors figure for the selected date range, and for the 'All…1 voteAmanda has reached out with additional information regarding this request so I've updated the description and reopened it for votes.
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New trigger placeholder for pre-registered visitors "match.expected_sign_in"
"match.expectedsignin" is not currently available in our placeholder list. This will be useful to create a trigger when a new pre-registration is done,
The trigger sent a mail notification to admin staff so they are well aware, and they can arrange a for necessary arrangement for incoming visitors in advance1 voteHi there,
Thanks for your request. We will open this ticket up for votes from the wider community and bring it forward for discussion with stakeholders.
Thanks
Karl
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More general name search
It would be great if when people try to sign in as an employee or a contractor that if the name entered doesn't exactly match anyone in the system that is shows similar names as selectable suggestions. I find for example people like "Michael Black" might be entered in the system as "Mike Black" and then they are not able to sign in even though they are set up.
1 voteHi Jasmine,
Thanks for your feedback. We have plans to improve the kiosk search experience and will take this into consideration during scoping.
Regards
Karl
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