200 results found

1. Real-Time Kiosk Status Monitoring and Health Visibility

   Summary:
   Customers would like a more current and reliable way to monitor OnLocation kiosk connectivity status. The existing offline notifications and reporting do not provide enough visibility to quickly determine whether individual kiosks are currently online and functioning as expected.

   Business Need:
   Organizations with multiple kiosks at a site need to be able to quickly validate kiosk availability and identify devices that may have gone offline without relying solely on delayed offline notifications.

   Requested Enhancement:

   Display live or near real-time online/offline status for each kiosk.
   Refresh kiosk status more frequently (for example, every 5 to 15 minutes).
   Include a "Last Seen" or "Last Connected" timestamp for each kiosk.
   Allow administrators to easily identify which specific kiosk is offline at a location with multiple devices.

   Use Case:
   Meridian Energy manages multiple iPad kiosks across sites. They need a current view of each kiosk's connectivity status to quickly validate that devices are online and operational, reducing manual checks and improving response time when a kiosk goes offline.

   Expected Benefit:

   Faster identification of offline kiosks.
   Improved operational visibility.
   Reduced troubleshooting effort.
   Greater confidence that kiosks are available for visitor sign-in and sign-out activities.
   Case: 07330335

   Summary:
   Customers would like a more current and reliable way to monitor OnLocation kiosk connectivity status. The existing offline notifications and reporting do not provide enough visibility to quickly determine whether individual kiosks are currently online and functioning as expected.

   Business Need:
   Organizations with multiple kiosks at a site need to be able to quickly validate kiosk availability and identify devices that may have gone offline without relying solely on delayed offline notifications.

   Requested Enhancement:

   Display live or near real-time online/offline status for each kiosk.
   Refresh kiosk status more frequently (for example, every 5 to 15 minutes).
   Include a "Last… more

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   0 comments  ·  Location Settings  ·  Edit…  ·  delete…  ·  Admin →
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2. Mandatory fields for contractor certifications

   Have mandatory fields eg.certification number and valid from & to dates in the contractor certification and an option for mandatory documents.

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3. Contractor Member Profile Preview

   When viewing contractor members by clicking on their name rather than the profile view option, having the ability to see the last time they signed in would be a great benefit

   At a glance without needing to run a report we can see when they were last onsite.

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4. Text/Email custom question

   What I am hoping to achieve is a workflow that sends a notification to our Reception inbox whenever a contractor provides or updates their email address during sign-in.
   Currently, the workflow rule is based on the following custom question:
   "Please enter your current email address"
   However, under Contractor - Custom Question Answer, the only available conditions are:
   • is the following
   • is not the following
   I cannot find any options such as:
   • is not empty
   • has value
   • contains text
   Could you please add additional condition for Contractor – Custom Question Answer that allows a trigger to determine whether a Text/Email custom question has a value / is not empty, and ideally whether the response has changed from the previous value.

   What I am hoping to achieve is a workflow that sends a notification to our Reception inbox whenever a contractor provides or updates their email address during sign-in.
   Currently, the workflow rule is based on the following custom question:
   "Please enter your current email address"
   However, under Contractor - Custom Question Answer, the only available conditions are:
   • is the following
   • is not the following
   I cannot find any options such as:
   • is not empty
   • has value
   • contains text
   Could you please add additional condition for Contractor – Custom Question Answer that allows a trigger to… more

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5. Google Workspace Integration like Azzure

   Many customers use Google Workspace in place of Microsoft. These customers are asking for Google Workspace integration, like we have with Azure. The Google Workspace integration will update employees in OnLocation like Azure and also integrate Google Calendar. It will be interesting to see how many people out there are using Google Workspace and OnLocation.

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6. Option to Automatically Add Signed-In Employees as OnEvac Assistants

   Background
   Currently, OnEvac Assistants must be manually assigned and maintained. During an emergency, the availability of assistants can vary significantly depending on who is present on site at the time. This can result in too few assistants being available to support evacuation activities, particularly at larger sites or when designated assistants are absent.

   At the same time, designated site managers and evacuation leaders should retain their permanent OnEvac User permissions and responsibilities.

   Proposed Enhancement
   Introduce an organisation-level configuration option:

   ☐ Automatically add employees signed into site as OnEvac Assistants

   When enabled:

   All employees currently signed into a site are automatically granted OnEvac Assistant status for the duration of their site visit.
   Designated OnEvac Users (site managers, emergency coordinators, wardens, etc.) remain unchanged and retain their existing permissions.
   Temporary Assistant permissions are automatically removed when employees sign out of site.
   Contractors and visitors are excluded unless specifically configured by the organisation.

   Business Rationale

   Increases the number of available personnel who can assist during an evacuation.
   Reduces the administrative overhead of managing and updating assistant lists.
   Ensures assistant coverage reflects the personnel actually present on site.
   Improves resilience when designated assistants are absent, on leave, or working remotely.
   Supports faster accountability and evacuation management during emergency events.

   Expected Outcome During an evacuation, all employees currently signed into the site can assist with accountability activities and evacuation response, while designated site managers continue to lead the evacuation as permanent OnEvac Users.

   Suggested Configuration Setting

   Evacuation Settings

   ☑ Automatically add employees signed into site as OnEvac Assistants
   ☐ Include contractors

   This provides organisations with flexibility while ensuring emergency response capability scales automatically with site occupancy.

   Some sites may be staffed solely by contractors during certain periods. Providing the option to automatically grant OnEvac Assistant access to contractors who are signed into site would help ensure sufficient evacuation support and accountability coverage is available, regardless of whether those present are employees or contractors.

   Background
   Currently, OnEvac Assistants must be manually assigned and maintained. During an emergency, the availability of assistants can vary significantly depending on who is present on site at the time. This can result in too few assistants being available to support evacuation activities, particularly at larger sites or when designated assistants are absent.

   At the same time, designated site managers and evacuation leaders should retain their permanent OnEvac User permissions and responsibilities.

   Proposed Enhancement
   Introduce an organisation-level configuration option:

   ☐ Automatically add employees signed into site as OnEvac Assistants

   When enabled:

   All employees currently signed into a site are automatically… more

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   0 comments  ·  Evacuation Management  ·  delete…  ·  Admin →
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7. Tick Box for 'Are you safe' SMS for 'All Personnel On Site'

   When initiating an evacuation through the OnLocation OnEvac app, notification recipients can currently include employees, contractors and visitors regardless of whether they are physically on site at the time of the event. This can result in evacuation messages being sent to personnel who are working remotely, travelling, or located at another site.

   Proposed Enhancement
   Introduce an additional recipient selection option when sending evacuation notifications:

   All - Sends notifications to all personnel associated with the site, including those who are not currently signed in.

   All Personnel On Site - Sends notifications only to personnel who are actively signed into the site at the time the evacuation is initiated, including:

   Employees
   Contractors
   Visitors

   Business Rationale

   Improves the accuracy of evacuation communications.
   Reduces confusion for personnel who are not present on site.
   Ensures emergency notifications are targeted to those who may be at risk.
   Simplifies the evacuation process by providing a single selection rather than requiring manual filtering of personnel groups.
   Supports quicker decision-making during emergency situations where time is critical.

   Expected Outcome Emergency coordinators can select "All Personnel On Site" with confidence that evacuation messages will only be sent to individuals who are currently signed into the site, while still retaining the existing "All" option for situations where broader communication is required.

   When initiating an evacuation through the OnLocation OnEvac app, notification recipients can currently include employees, contractors and visitors regardless of whether they are physically on site at the time of the event. This can result in evacuation messages being sent to personnel who are working remotely, travelling, or located at another site.

   Proposed Enhancement
   Introduce an additional recipient selection option when sending evacuation notifications:

   All - Sends notifications to all personnel associated with the site, including those who are not currently signed in.

   All Personnel On Site - Sends notifications only to personnel who are actively signed into the site… more

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   0 comments  ·  Evacuation Management  ·  delete…  ·  Admin →
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8. Support mapping and rule-based assignment of Location Zones through SyncPortal.=

   Summary
   Support mapping and rule-based assignment of Location Zones through SyncPortal.
   Actual Result
   SyncPortal currently does not provide Zone as an available field for mappings or rules.
   Users can map and update supported user attributes, but cannot automatically populate or update a user's Zone through SyncPortal.
   Users are wanting to assign users to evacuation zones must manually manage Zone assignments within OnLocation or use alternative methods outside SyncPortal.
   Expected Result
   Allow Zone to be available as a supported field within SyncPortal mappings and automation rules.
   Administrators should be able to:
   Map source data directly to a user's Zone.
   Create rules such as:
   If Department = XYZ, assign Zone = XYZ
   If Location = ABC, assign Zone = Zone 1
   Automatically maintain user Zone assignments during scheduled SyncPortal synchronizations.

   Currently, the lack of Zone support in SyncPortal requires manual maintenance of Zone assignments, which:
   Increases administration overhead.
   Creates a risk of inaccurate or outdated evacuation zone assignments.
   Reduces the value of automated employee synchronization.
   Makes it difficult to scale management of Zones across larger workforces.
   Supporting Zone mapping and rule-based assignment in SyncPortal would improve automation, reduce manual effort, and help ensure personnel are assigned to the correct evacuation zones for emergency response purposes.

   Reference:
   07301929

   Summary
   Support mapping and rule-based assignment of Location Zones through SyncPortal.
   Actual Result
   SyncPortal currently does not provide Zone as an available field for mappings or rules.
   Users can map and update supported user attributes, but cannot automatically populate or update a user's Zone through SyncPortal.
   Users are wanting to assign users to evacuation zones must manually manage Zone assignments within OnLocation or use alternative methods outside SyncPortal.
   Expected Result
   Allow Zone to be available as a supported field within SyncPortal mappings and automation rules.
   Administrators should be able to:
   Map source data directly to a user's Zone.
   Create rules… more

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9. Deputy Archive Employees

   Summary

   Deputy archived employee deactivation should apply to all matched employees, regardless of whether the employee record was originally created manually in OnLocation or imported from Deputy.

   Actual Result

   When the "Deactivate archived employees" setting is enabled in the Deputy integration:

   Employees originally imported from Deputy are automatically deactivated in OnLocation when archived in Deputy.
   Employees originally created manually in OnLocation and later matched to Deputy remain active in OnLocation after being archived in Deputy.
   This behavior is currently working as designed, with OnLocation treated as the source of truth for records that originated in OnLocation.
   Expected Result

   When a staff member is successfully matched between Deputy and OnLocation, the "Deactivate archived employees" setting should consistently deactivate the employee in OnLocation when they are archived in Deputy, regardless of where the employee record was originally created.

   Feedback / Business Reason

   The current behavior creates inconsistencies in employee lifecycle management and requires administrators to manually identify and deactivate archived employees that were originally created in OnLocation.

   Organizations using HRIS → Deputy → OnLocation workflows expect Deputy archive actions to be the authoritative employment status update once a user is matched through the integration. Having different deactivation behavior based on the employee's original source of creation is not intuitive and increases the risk of:

   Former employees remaining active in OnLocation.
   Administrative overhead from manual deactivation processes.
   Inconsistent access and workforce records across integrated systems.
   Missed deactivations, particularly for organizations managing large employee populations.

   Providing an option to extend deactivation syncing to all matched employees would improve consistency, reduce manual effort, and better align with customer expectations for automated employee lifecycle management across integrated platforms.

   Reference ticket:
   07242069

   Summary

   Deputy archived employee deactivation should apply to all matched employees, regardless of whether the employee record was originally created manually in OnLocation or imported from Deputy.

   Actual Result

   When the "Deactivate archived employees" setting is enabled in the Deputy integration:

   Employees originally imported from Deputy are automatically deactivated in OnLocation when archived in Deputy.
   Employees originally created manually in OnLocation and later matched to Deputy remain active in OnLocation after being archived in Deputy.
   This behavior is currently working as designed, with OnLocation treated as the source of truth for records that originated in OnLocation.
   Expected Result

   When a… more

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10. Add "5 Years from Start Date" quick-select option for Contract Expiry

    Organizations that frequently create 5-year contracts want to set the contract expiry date quickly without manually navigating the calendar for every contract they create.

    Current limitation

    Within Tools > Contractor Manager > Organizations > [Organization] > Contracts > Contract Details, the Contract Expires field only provides quick-select options for:

    12 Months from Start Date
    2 Years from Start Date
    3 Years from Start Date

    When a contract is intended to run for five years, users must manually open the calendar and select the expiry date each time.

    Requested enhancement

    Add a "5 Years from Start Date" quick-select option alongside the existing expiry shortcuts.

    Business value

    This would:

    Reduce repetitive manual date selection.
    Save time when creating contracts for multiple organizations.
    Improve consistency by automatically calculating the correct expiry date.
    Align with the existing quick-select options already available for common contract durations.

    Reference: 07293992

    Organizations that frequently create 5-year contracts want to set the contract expiry date quickly without manually navigating the calendar for every contract they create.

    Current limitation

    Within Tools > Contractor Manager > Organizations > [Organization] > Contracts > Contract Details, the Contract Expires field only provides quick-select options for:

    12 Months from Start Date
    2 Years from Start Date
    3 Years from Start Date

    When a contract is intended to run for five years, users must manually open the calendar and select the expiry date each time.

    Requested enhancement

    Add a "5 Years from Start Date" quick-select option alongside the… more

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11. Support OnLocation Mobile Push Notifications for OnEvac Event Alerts

    Description:

    Currently, when an OnEvac event is started from the OnLocation Mobile app, emergency responders receive an SMS or email notification containing a link that opens the browser-based OnEvac interface.

    While this ensures all responders can access the event regardless of whether they have the OnLocation Mobile app installed, organisations that actively use the mobile app would like a more seamless experience.

    Customers have requested the ability for emergency responders who use the OnLocation Mobile app to receive a push notification (similar to the existing automatic sign-in notifications) that opens the event directly within the mobile app, while still retaining the existing SMS/email notification as a fallback.

    This would allow organisations to:

    Receive an instant push notification directly in the OnLocation Mobile app.
    Open and manage the active OnEvac event within the mobile app instead of the browser.
    Continue using the existing SMS/email notification with the browser link for responders who do not use the mobile app.
    Provide a more consistent and feature-rich experience for organisations that have adopted the OnLocation Mobile app for emergency response.

    Reference SF Ticket:
    07283172

    Description:

    Currently, when an OnEvac event is started from the OnLocation Mobile app, emergency responders receive an SMS or email notification containing a link that opens the browser-based OnEvac interface.

    While this ensures all responders can access the event regardless of whether they have the OnLocation Mobile app installed, organisations that actively use the mobile app would like a more seamless experience.

    Customers have requested the ability for emergency responders who use the OnLocation Mobile app to receive a push notification (similar to the existing automatic sign-in notifications) that opens the event directly within the mobile app, while still retaining… more

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12. Read-Only Contractor Manager Role for Compliance

    User Role Enhancement – Read-Only Contractor Compliance Access
    Summary

    Introduce a new read-only Contractor Management permission or user role that allows users to view contractor information and compliance without the ability to edit or manage contractor records.

    Business Need

    Many organisations have Contractor Management User Roles (Global, limited, manager or coordinator), reception staff, security personnel, and compliance teams who only need to verify whether a contractor is compliant before granting site access.

    Currently, users must be assigned a Contractor Manager role (Administrator, Manager, or Coordinator) to access Contractor Management. However, all of these roles include the ability to make changes to contractor records within their permitted scope.

    There is no option to grant users view-only access.

    Proposed Enhancement

    Introduce a new permission or user role (for example, Contractor Viewer, Contractor Read-Only, or a similar permission under User Roles) that would allow users to:

    View contractor profiles.
    View contractor compliance status.
    View police clearances and certifications.
    View contractor organisations.
    Search and filter contractor records.
    View contractor history and reporting (where permitted).

    The role should not allow users to:

    Edit contractor or organisation details.
    Delete contractor profiles.
    Update or remove certifications or police clearances.
    Change contractor status or access.
    Assign Organisation Owners.
    Perform any administrative or management actions.
    Business Benefits

    This would allow organisations to separate operational visibility from administrative responsibility.

    Site Hosts and security personnel could quickly verify whether a contractor is approved to enter a site without being given permissions that allow them to modify contractor records.

    This would:

    Improve governance and security.
    Reduce the risk of accidental or unauthorised changes.
    Better support organisations with strict compliance and auditing requirements.
    Provide greater flexibility when assigning user permissions.
    Use Case

    Staff that needs this kind of Access or User Role only need to check whether contractors are compliant before allowing them access to site. At present, we must assign a Contractor Manager role, which also grants editing capabilities.

    A dedicated read-only permission or user role would allow staff to perform their day-to-day responsibilities while ensuring only authorised users can modify contractor information and compliance records.

    Reference Case:
    07289496

    User Role Enhancement – Read-Only Contractor Compliance Access
    Summary

    Introduce a new read-only Contractor Management permission or user role that allows users to view contractor information and compliance without the ability to edit or manage contractor records.

    Business Need

    Many organisations have Contractor Management User Roles (Global, limited, manager or coordinator), reception staff, security personnel, and compliance teams who only need to verify whether a contractor is compliant before granting site access.

    Currently, users must be assigned a Contractor Manager role (Administrator, Manager, or Coordinator) to access Contractor Management. However, all of these roles include the ability to make changes… more

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13. Allow Visitors to Have Pass/Fail Custom Questionnaires with Access

    Description

    Many organisations have visitors who require a short site-specific safety or compliance check but do not warrant creating a full Contractor profile or assigning a formal induction.

    Currently, Pass/Fail questionnaire settings (where access is denied until the required score is achieved) are available for Employees and Contractors through Induction Management, but there is no equivalent capability for Visitors using Custom Questionnaires.

    It would be valuable to introduce a Pass/Fail option for Visitor Custom Questionnaires, allowing organisations to:

    Configure a minimum passing score or require all mandatory questions to be answered correctly.
    Prevent a visitor from completing sign-in if they do not meet the required pass criteria.
    Prompt the visitor to retry the questionnaire until they achieve a passing result (or follow an organisation-defined process).
    Record the questionnaire results against the visitor's visit for reporting and auditing purposes.
    Business Use Case

    This would be particularly useful for:

    Casual contractors or one-off workers who do not need to be created as Contractor profiles.
    Visitors who require a brief site safety acknowledgement before entering.
    Sites that want to verify understanding of critical safety procedures without assigning a full induction course.
    Organisations that need a lightweight compliance check before granting access.

    This would bridge the gap between Custom Questionnaires and Induction Management, providing a streamlined option for low-frequency visitors while still ensuring they meet essential site safety and compliance requirements before being allowed on-site.

    Reference: 07175240

    Description

    Many organisations have visitors who require a short site-specific safety or compliance check but do not warrant creating a full Contractor profile or assigning a formal induction.

    Currently, Pass/Fail questionnaire settings (where access is denied until the required score is achieved) are available for Employees and Contractors through Induction Management, but there is no equivalent capability for Visitors using Custom Questionnaires.

    It would be valuable to introduce a Pass/Fail option for Visitor Custom Questionnaires, allowing organisations to:

    Configure a minimum passing score or require all mandatory questions to be answered correctly.
    Prevent a visitor from completing sign-in if they… more

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    0 comments  ·  Visitors  ·  Edit…  ·  delete…  ·  Admin →
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14. Display Custom Questionnaire Before BSIOQ During Sign-In

    Stuartholme School | 9324 requesting for an option to make Custom Questionnaire to be presented as the first step during the sign-in process, before the BSIOQ questionnaire. Based on the visitor's responses to the custom questionnaire, the system should determine whether the BSIOQ questions need to be shown. If the responses meet predefined criteria, the BSIOQ questionnaire should be automatically bypassed, allowing the visitor to continue the sign-in process without answering the BSIOQ questions. This would enable customers to use their own screening questions to control when the standard BSIOQ questionnaire is required.

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15. Allow Induction Certificates to Be Sent to a Contractor's Secondary Email Address

    Currently, induction certificates are only sent to the contractor's primary email address. It would be beneficial to have the option to send the induction certificate to a contractor's secondary email address as well.

    This would provide more flexibility for contractors who may use a different email address for receiving certificates, records, or compliance documentation, and help ensure certificates reach the intended recipient without requiring updates to their primary email details.

    Reference: 07263208

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    0 comments  ·  Inductions  ·  Edit…  ·  delete…  ·  Admin →
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16. Portal Administration > Data Access Permissions: add an "Edit" permission

    Currently the Insurance and Contracts tabs of the Data Access Permissions allow Portal Users to Add policies, Delete Policies, or Read Only.

    This means that if we want portal users to keep their insurances up to date, there is no restriction on them creating new policy entries rather than adding another attachment to the existing policy entry.

    They can also add policies which are irrelevant to their works with our organisation, leading to later administrative issues when responding to triggers for an expired policy we never required.

    Implementing an "Edit" permission would allow portal users to update their existing policies to extend due dates with the provision of a new document, while also controlling the proliferation of extra policy entries cluttering up the organisation profile.

    Currently the Insurance and Contracts tabs of the Data Access Permissions allow Portal Users to Add policies, Delete Policies, or Read Only.

    This means that if we want portal users to keep their insurances up to date, there is no restriction on them creating new policy entries rather than adding another attachment to the existing policy entry.

    They can also add policies which are irrelevant to their works with our organisation, leading to later administrative issues when responding to triggers for an expired policy we never required.

    Implementing an "Edit" permission would allow portal users to update their existing policies… more

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    0 comments  ·  Contractors  ·  delete…  ·  Admin →
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17. Change Insurance Status Filter to Multi Select

    On the Contractor Organization > Insurances screen, the Status filter is single select. It would be helpful to be able to select multiples. eg, show all Approved and Pending insurances, but hide Expired.

    This is not possible with the current setup.

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    0 comments  ·  Contractors  ·  delete…  ·  Admin →
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18. Allow Dashboard to Filter by Access Point instead of Only by Site/Location

    Suggestion:

    Currently, Dashboards can only be configured to display people presence information at the location (site) level. We have received customer feedback requesting the ability to create dashboards for a specific Access Point rather than the entire site.

    Customer Use Case:
    A customer has multiple access points configured within a single site (e.g., Reception, Engineering, Operations, Construction, Tourism) and would like a dashboard that displays only the people who have signed in through a selected access point.

    For example:

    Site: Bargara Road Office
    Access Points:
    Bargara Rd Reception
    Bargara Rd Engineering
    Bargara Rd Operations
    Bargara Rd Construction
    Bundaberg Tourism

    The customer wants a dashboard that shows only the people currently signed in via the Bundaberg Tourism access point, rather than everyone signed into the Bargara Road Office location.

    Proposed Enhancement:
    Add an option during dashboard configuration to filter by:

    Location (current functionality)
    Access Point (new)
    Optionally, Zone (if applicable)

    This would allow administrators to create dashboards for individual buildings, reception areas, departments, contractors, or work areas that share the same site.
    Current Limitation:
    The current dashboard functionality aggregates data for the entire site/location and does not provide an option to filter by Access Point, making it difficult for customers who need visibility into specific areas within a location.

    Reference:
    07249604

    Suggestion:

    Currently, Dashboards can only be configured to display people presence information at the location (site) level. We have received customer feedback requesting the ability to create dashboards for a specific Access Point rather than the entire site.

    Customer Use Case:
    A customer has multiple access points configured within a single site (e.g., Reception, Engineering, Operations, Construction, Tourism) and would like a dashboard that displays only the people who have signed in through a selected access point.

    For example:

    Site: Bargara Road Office
    Access Points:
    Bargara Rd Reception
    Bargara Rd Engineering
    Bargara Rd Operations
    Bargara Rd Construction
    Bundaberg Tourism

    The… more

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    0 comments  ·  Location Settings  ·  Edit…  ·  delete…  ·  Admin →
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19. Bulk email reminders

    Bulk Email Reminder Function for Contractor Compliance Renewals:

    We recommend implementing a bulk email reminder function that sends compliance renewal notifications to both the designated portal owner and the contractor's primary business email address. This will address a common industry issue where portal owners leave an organisation or fail to action renewal requests, resulting in expired insurances and certifications. By notifying multiple contacts within the contractor's business, compliance risks are reduced, renewal response rates improve, and contractor records remain current with less administrative intervention.

    Business Need
    A common issue across contractor management portals is that compliance documents (insurances, licences, certifications, inductions, etc.) expire because the designated portal owner has left the company, changed roles, or simply overlooked renewal notifications. This creates compliance risks and can result in contractors becoming non-compliant without management awareness.
    Proposed Enhancement
    Implement a bulk email reminder system that automatically sends compliance renewal notifications to both:

    Portal Owner/Primary Account Contact
    Main Contractor Business Email Address (generic company contact)

    Benefits

    Reduces missed insurance and certification renewals.
    Ensures notifications are still received when portal owners leave the organisation.
    Provides additional visibility to company management and administration teams.
    Improves contractor compliance rates.
    Reduces manual follow-up by administrators.
    Minimises contractor suspensions caused by expired documentation.

    Bulk Email Reminder Function for Contractor Compliance Renewals:

    We recommend implementing a bulk email reminder function that sends compliance renewal notifications to both the designated portal owner and the contractor's primary business email address. This will address a common industry issue where portal owners leave an organisation or fail to action renewal requests, resulting in expired insurances and certifications. By notifying multiple contacts within the contractor's business, compliance risks are reduced, renewal response rates improve, and contractor records remain current with less administrative intervention.

    Business Need
    A common issue across contractor management portals is that compliance documents (insurances, licences, certifications,… more

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    0 comments  ·  Certifications  ·  delete…  ·  Admin →
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20. Ability to edit, OnLocation moibile activation email notification

    Current text at the last part:
    "Need help? Contact xxxx.com.au for help..."

    It would be useful to have the ability to edit this section so the appropriate support contact and message can be customized as needed.

    Reference: 07253469

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    0 comments  ·  Mobile Apps  ·  delete…  ·  Admin →
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