185 results found

1. Portal Administration > Data Access Permissions: add an "Edit" permission

   Currently the Insurance and Contracts tabs of the Data Access Permissions allow Portal Users to Add policies, Delete Policies, or Read Only.

   This means that if we want portal users to keep their insurances up to date, there is no restriction on them creating new policy entries rather than adding another attachment to the existing policy entry.

   They can also add policies which are irrelevant to their works with our organisation, leading to later administrative issues when responding to triggers for an expired policy we never required.

   Implementing an "Edit" permission would allow portal users to update their existing policies to extend due dates with the provision of a new document, while also controlling the proliferation of extra policy entries cluttering up the organisation profile.

   Currently the Insurance and Contracts tabs of the Data Access Permissions allow Portal Users to Add policies, Delete Policies, or Read Only.

   This means that if we want portal users to keep their insurances up to date, there is no restriction on them creating new policy entries rather than adding another attachment to the existing policy entry.

   They can also add policies which are irrelevant to their works with our organisation, leading to later administrative issues when responding to triggers for an expired policy we never required.

   Implementing an "Edit" permission would allow portal users to update their existing policies… more

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   0 comments  ·  Contractors  ·  Edit…  ·  delete…  ·  Admin →
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2. Change Insurance Status Filter to Multi Select

   On the Contractor Organization > Insurances screen, the Status filter is single select. It would be helpful to be able to select multiples. eg, show all Approved and Pending insurances, but hide Expired.

   This is not possible with the current setup.

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   0 comments  ·  Contractors  ·  Edit…  ·  delete…  ·  Admin →
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3. Allow Dashboard to Filter by Access Point instead of Only by Site/Location

   Suggestion:

   Currently, Dashboards can only be configured to display people presence information at the location (site) level. We have received customer feedback requesting the ability to create dashboards for a specific Access Point rather than the entire site.

   Customer Use Case:
   A customer has multiple access points configured within a single site (e.g., Reception, Engineering, Operations, Construction, Tourism) and would like a dashboard that displays only the people who have signed in through a selected access point.

   For example:

   Site: Bargara Road Office
   Access Points:
   Bargara Rd Reception
   Bargara Rd Engineering
   Bargara Rd Operations
   Bargara Rd Construction
   Bundaberg Tourism

   The customer wants a dashboard that shows only the people currently signed in via the Bundaberg Tourism access point, rather than everyone signed into the Bargara Road Office location.

   Proposed Enhancement:
   Add an option during dashboard configuration to filter by:

   Location (current functionality)
   Access Point (new)
   Optionally, Zone (if applicable)

   This would allow administrators to create dashboards for individual buildings, reception areas, departments, contractors, or work areas that share the same site.
   Current Limitation:
   The current dashboard functionality aggregates data for the entire site/location and does not provide an option to filter by Access Point, making it difficult for customers who need visibility into specific areas within a location.

   Reference:
   07249604

   Suggestion:

   Currently, Dashboards can only be configured to display people presence information at the location (site) level. We have received customer feedback requesting the ability to create dashboards for a specific Access Point rather than the entire site.

   Customer Use Case:
   A customer has multiple access points configured within a single site (e.g., Reception, Engineering, Operations, Construction, Tourism) and would like a dashboard that displays only the people who have signed in through a selected access point.

   For example:

   Site: Bargara Road Office
   Access Points:
   Bargara Rd Reception
   Bargara Rd Engineering
   Bargara Rd Operations
   Bargara Rd Construction
   Bundaberg Tourism

   The… more

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   0 comments  ·  Location Settings  ·  Edit…  ·  delete…  ·  Admin →
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4. Bulk email reminders

   Bulk Email Reminder Function for Contractor Compliance Renewals:

   We recommend implementing a bulk email reminder function that sends compliance renewal notifications to both the designated portal owner and the contractor's primary business email address. This will address a common industry issue where portal owners leave an organisation or fail to action renewal requests, resulting in expired insurances and certifications. By notifying multiple contacts within the contractor's business, compliance risks are reduced, renewal response rates improve, and contractor records remain current with less administrative intervention.

   Business Need
   A common issue across contractor management portals is that compliance documents (insurances, licences, certifications, inductions, etc.) expire because the designated portal owner has left the company, changed roles, or simply overlooked renewal notifications. This creates compliance risks and can result in contractors becoming non-compliant without management awareness.
   Proposed Enhancement
   Implement a bulk email reminder system that automatically sends compliance renewal notifications to both:

   Portal Owner/Primary Account Contact
   Main Contractor Business Email Address (generic company contact)

   Benefits

   Reduces missed insurance and certification renewals.
   Ensures notifications are still received when portal owners leave the organisation.
   Provides additional visibility to company management and administration teams.
   Improves contractor compliance rates.
   Reduces manual follow-up by administrators.
   Minimises contractor suspensions caused by expired documentation.

   Bulk Email Reminder Function for Contractor Compliance Renewals:

   We recommend implementing a bulk email reminder function that sends compliance renewal notifications to both the designated portal owner and the contractor's primary business email address. This will address a common industry issue where portal owners leave an organisation or fail to action renewal requests, resulting in expired insurances and certifications. By notifying multiple contacts within the contractor's business, compliance risks are reduced, renewal response rates improve, and contractor records remain current with less administrative intervention.

   Business Need
   A common issue across contractor management portals is that compliance documents (insurances, licences, certifications,… more

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   0 comments  ·  Certifications  ·  delete…  ·  Admin →
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5. Ability to edit, OnLocation moibile activation email notification

   Current text at the last part:
   "Need help? Contact xxxx.com.au for help..."

   It would be useful to have the ability to edit this section so the appropriate support contact and message can be customized as needed.

   Reference: 07253469

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   0 comments  ·  Mobile Apps  ·  delete…  ·  Admin →
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6. Customizable Login Permission Email Template

   Description:
   
   Currently, the Login Permission email template in OnLocation cannot be customized. Organizations need the ability to edit this template so they can provide clear instructions that match their authentication setup (e.g., SSO via SAML). Without customization, users often receive confusing instructions, which leads to unnecessary Service Desk calls and delays.

   Proposed Enhancement:
   
   Enable administrators to customize the wording of the Login Permission email template (subject line and body text) directly in the OnLocation UI.

   Expected Outcome:

   Clearer instructions for users.

   Reduced Service Desk calls.

   Improved onboarding experience and flexibility for organizations.

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   0 comments  ·  Employees  ·  delete…  ·  Admin →
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7. Event Workforce Inductions

   Implement a streamlined, QR code–enabled induction platform that allows all event workforce personnel to complete their required induction quickly and efficiently, without the need for pre-registration.
   Workers can access the induction by scanning a QR code—either sent in advance or available on-site prior to venue entry—ensuring they are informed of key requirements such as evacuation procedures, health and safety expectations, and site-specific protocols.
   Upon successful completion, each individual is issued a unique, personal QR code, which can be scanned at entry points to verify that their induction has been completed. This enables real-time visibility of inducted personnel on site and supports compliance monitoring.
   This approach significantly reduces the administrative burden associated with pre-registering workforce personnel, which can be particularly challenging during high-demand periods or when resources are limited. It also enhances operational efficiency while maintaining strong health and safety compliance standards.

   Implement a streamlined, QR code–enabled induction platform that allows all event workforce personnel to complete their required induction quickly and efficiently, without the need for pre-registration.
   Workers can access the induction by scanning a QR code—either sent in advance or available on-site prior to venue entry—ensuring they are informed of key requirements such as evacuation procedures, health and safety expectations, and site-specific protocols.
   Upon successful completion, each individual is issued a unique, personal QR code, which can be scanned at entry points to verify that their induction has been completed. This enables real-time visibility of inducted personnel on site and… more

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   0 comments  ·  Inductions  ·  Edit…  ·  delete…  ·  Admin →
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8. Allow Changes to OnLocation Mobile Date Format

   Allow the app user to switch date format to mm/dd/yyyy in the OL mobile app. The current default is dd/mm/yyyy. It doesn't update to match the account profile when changed to the US standard format.

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   0 comments  ·  Mobile Apps  ·  Edit…  ·  delete…  ·  Admin →
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9. Enable OnScan Photo ID Capture During Visitor Sign-In on iPad Kiosk

   Description
   
   While we are aware that OnScan is currently designed for staff-driven ID capture primarily because kiosk devices like iPads do not have the camera quality or validation controls needed to reliably confirm ID documents this design creates challenges for certain customer environments. The expectation in most organisations is that IDs are visually checked by reception or security staff to ensure authenticity, which is why the product requires staff involvement rather than visitor self-service.

   On the customer side, however, this approach is not always workable. At one location, Photo ID is still being captured manually on paper during kiosk sign-in. Training shift staff to handle ID capture or supplying an additional iPhone for parallel scanning is not viable due to staffing limitations, kiosk lockdown configuration, and location constraints. As a result, the team has opted to stick with paper and pen until a kiosk-driven option is available.

   Current Workaround

   Manual paper-based ID capture during visitor sign-in.

   OnScan trial confirmed it cannot be automatically invoked from the visitor-facing OnLocation iPad app.

   Parallel capture with an additional device or staff involvement is not feasible.

   Enhancement Request
   
   Enable kiosk-driven Photo ID capture directly within the iPad sign-in flow, without requiring staff intervention or parallel device usage.

   Description
   
   While we are aware that OnScan is currently designed for staff-driven ID capture primarily because kiosk devices like iPads do not have the camera quality or validation controls needed to reliably confirm ID documents this design creates challenges for certain customer environments. The expectation in most organisations is that IDs are visually checked by reception or security staff to ensure authenticity, which is why the product requires staff involvement rather than visitor self-service.

   On the customer side, however, this approach is not always workable. At one location, Photo ID is still being captured manually on paper during kiosk sign-in.… more

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   0 comments  ·  Visitors  ·  Edit…  ·  delete…  ·  Admin →
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10. Contractor Profile Status vs. Access Rules

    Problem:
    
    Contractor profiles remain marked as Active (green) even when requirements such as permitted dates, inductions, or other compliance checks have expired. While the system correctly denies sign‑in, the mismatch between the “Active” label and denied access causes confusion at the front desk.

    Replication:

    Create a contractor profile with permitted dates and induction requirements.

    Allow permitted dates or induction to expire.

    Attempt kiosk sign‑in → denied, but profile still shows Active.

    Current Design Logic:

    “Active” reflects that the contractor’s profile is still valid with their organization.

    Access is controlled separately by permitted dates, induction completion, and other profile rules.

    This separation allows administrators to renew dates or update inductions without resetting the entire account status.

    Impact:

    Department of Corrections manages ~3000 contractors/providers.

    Manual/bulk updates to set expired contractors to Inactive are not feasible at scale.

    Front desk staff are confused daily, impacting security compliance.

    Request:
    
    Introduce clearer visual indicators of the Contractor's Status if it's Active or other way to reword it, label, or other workaround. This would make the front desk view more intuitive and reduce confusion.

    Case Reference: #07207267

    Problem:
    
    Contractor profiles remain marked as Active (green) even when requirements such as permitted dates, inductions, or other compliance checks have expired. While the system correctly denies sign‑in, the mismatch between the “Active” label and denied access causes confusion at the front desk.

    Replication:

    Create a contractor profile with permitted dates and induction requirements.

    Allow permitted dates or induction to expire.

    Attempt kiosk sign‑in → denied, but profile still shows Active.

    Current Design Logic:

    “Active” reflects that the contractor’s profile is still valid with their organization.

    Access is controlled separately by permitted dates, induction completion, and other profile rules.

    This… more

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    1 comment  ·  Contractors  ·  delete…  ·  Admin →
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11. Evacuation - OnEvac access through OnLocation API

    Once an evacuation is triggered with OnEvac, all API integration to OnEvac, so access control points can be configured, allowing employees and contractors to tap at the evacuation access point, and this automatically, through the API, sets them to "safe" in OnEvac.

    This request is asking for access to OnEvac through the API

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    1 comment  ·  Evacuation Management  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Thanks Peter,

    We are planning a number of improvements to our APIs in our roadmap. I will leave this open for votes for now and update when this is scheduled.

    Thanks.

    Karl

12. Automatic Contractor Status Updates Based on 12-Month Inactivity

    Meridian Energy Limited | 328

    Requested Enhancement:
    Introduce a configurable automation feature that allows contractor Status to be automatically updated when they have not signed into a site over a 12-month period.

    Suggested Functionality:
    Automatic status change to Inactive

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    1 comment  ·  Contractors  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Thanks Jonna,

    We will discuss this internally and open the request up for votes in the mean-time.

    Regards

    Karl

13. Support for Custom Badge Pass Label Sizes

    Description

    One of customer's locations is requesting the ability to use smaller badge pass label sizes when printing visitor badges using Brother QL series printers.

    Currently, OnLocation appears to support standard/predefined label formats only, but the Brother QL series printers also support continuous label rolls, which allow custom label dimensions (within supported printer constraints).

    With Brother QL printers, it is possible to print custom-sized labels using continuous rolls (e.g. 62mm width rolls), where the label length can be dynamically adjusted through the printer driver or P-touch Editor software. This allows labels in smaller formats such as approximately 35×62 mm up to 50×62 mm depending on configuration.

    This would be useful for sites that require more compact badge passes for security, visitor identification, or badge wearability reasons.

    Expected Benefit / Use Case
    Enable more flexible badge designs for different site requirements
    Support smaller, more practical visitor badge formats
    Align with Brother QL printer capabilities using continuous label rolls
    Improve usability for sites with high visitor volume where standard badge sizes are too large

    Request

    Could OnLocation please consider adding support for custom badge pass label sizing (via continuous label mode) for Brother QL series printers, allowing users to define or select custom label dimensions within supported printer limits?

    Reference: 07177430

    Description

    One of customer's locations is requesting the ability to use smaller badge pass label sizes when printing visitor badges using Brother QL series printers.

    Currently, OnLocation appears to support standard/predefined label formats only, but the Brother QL series printers also support continuous label rolls, which allow custom label dimensions (within supported printer constraints).

    With Brother QL printers, it is possible to print custom-sized labels using continuous rolls (e.g. 62mm width rolls), where the label length can be dynamically adjusted through the printer driver or P-touch Editor software. This allows labels in smaller formats such as approximately 35×62 mm up… more

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    Ready for Votes  ·  1 comment  ·  Badge Printing  ·  delete…  ·  Admin →
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14. History Tracking for Employee User Role Changes

    Summary

    Add a dedicated and permanent audit/history log for Employee User Role assignments and permission changes within OnLocation, similar to the visibility currently available for Contractor Organisation Role Type updates.

    At the moment, administrators can only track Employee User Role changes through the Data Audit logs, which are limited to a 30-day retention period. After this period, the history is no longer visible, making it difficult to trace older permission changes or investigate access-related concerns.

    Current Limitation

    Currently:

    Employee User Role changes can only be checked through Data Audit
    Data Audit history expires after 30 days

    There is no dedicated long-term history or tracking specifically for User Role assignments

    No easy visibility into:
    who assigned the role
    when the role was assigned
    what role was changed
    previous vs updated role permissions

    This differs from Contractor Organisation Role Types, where administrators have clearer visibility and historical tracking when updates are made.

    Proposed Enhancement

    Introduce a dedicated audit log/history tracking feature for Employee User Roles that records:

    Administrator/user who made the change
    Employee affected
    User Role assigned, removed, or updated
    Date and timestamp of the change
    Previous role vs updated role
    Location/site associated with the change
    Optional notes/reason for change

    This history should remain accessible beyond the current 30-day Data Audit retention period.

    Benefits
    Improved Security & Accountability

    Provides a clear audit trail for permission-related changes, especially for elevated administrative roles.

    Better Visibility for Large Organisations

    Helpful for organisations with:

    Multiple administrators
    Multiple locations/sites
    Shared management responsibilities
    High employee volumes
    Easier Troubleshooting & Investigations

    Allows teams to quickly identify:

    Who granted access
    Why permissions changed
    When the update occurred
    Who to contact regarding unexpected role assignments
    Consistency Across OnLocation

    Creates consistency between Employee User Role tracking and existing Contractor Organisation Role Type history visibility already available in the platform.

    Example Use Case

    An employee suddenly gains access to sensitive settings or modules months after onboarding. Since Data Audit only retains 30 days of history, administrators are unable to determine:

    who granted the role,
    when it happened,
    or whether it was intentional.

    With permanent role assignment history, administrators could quickly review the full audit trail and maintain stronger governance and compliance controls across the organisation.

    Reference: 07154993

    Summary

    Add a dedicated and permanent audit/history log for Employee User Role assignments and permission changes within OnLocation, similar to the visibility currently available for Contractor Organisation Role Type updates.

    At the moment, administrators can only track Employee User Role changes through the Data Audit logs, which are limited to a 30-day retention period. After this period, the history is no longer visible, making it difficult to trace older permission changes or investigate access-related concerns.

    Current Limitation

    Currently:

    Employee User Role changes can only be checked through Data Audit
    Data Audit history expires after 30 days

    There is no dedicated… more

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    1 comment  ·  Employees  ·  Edit…  ·  delete…  ·  Admin →
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15. Multi Language for OnEvac

    OnEvac could really use more languages or options for sending out SMS to users in their own language. When doing an evac it is important that the users understand the SMS they get, and if they don't read english they will not evacuate.

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    0 comments  ·  Evacuation Management  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi David.

    Thanks for your suggestion.

    We will investigate how we can better support multiple languages during an evacuation. I believe a limitation we have encountered to date has been with recognizing the 'SAFE' response to messages at the SMS provider level. I'll open this up for votes form the community.

    Thanks

    Karl

16. Contractor Manager "Manager" Role to be able to Run Insurance Reports

    The ability for those with Contractor Manager "Manager" User Role to be able to run Insurance reports - currently only a Contractor Manager "Administrator" role is able to run insurance reports

    This feature would benefit our Contractor Managers greatly, as they would be able to run insurance reports for their respective sites without giving them access to a lot of Contractor Settings.

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    1 comment  ·  User Roles  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Kathy,

    Thanks for you feedback. We will review permissions for Contractor Managers internally and open this up for votes from the community.

    Thanks

    Karl

17. a report showing a log on employee entries

    a report showing which employee has added or changed a contractor organisation, insurances, members, certifications and licences etc.

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    0 comments  ·  Reporting and Dashboards  ·  Edit…  ·  delete…  ·  Admin →
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18. Persistent onpass

    Allow onPass to be reused for the duration of the event. When visitors are required to sign out when they leave the property (Example: for lunch), then sign back in, the onPass they were sent originally is no longer valid

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    Gathering Requirements  ·  0 comments  ·  Visitors  ·  delete…  ·  Admin →
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19. Automatic Sign In and Out Options

    Hello Team,

    We are an educational institution and during term break we don't have our teaching staff onsite unless they are coming for something specific. Is there a way that Automatic sign in and out options can be paused for sometime rather than deleting them. Depending on the staff profile, we have conditions applied to the automatic sign and out and it would be good if we can put a pause to them.
    Kind Regards,
    Nancy

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20. Flexibility to send induction links through whatsapp App and push notification

    The higher use of the SMS feature is for sending inductions links to contractors, most of the peoples uses social networks instead of email, as the most of them would not review their email, our customers uses SMS to share the inductions links; WhatsApp would be an excellent option to receive inductions links.

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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Thanks for your suggestion. We are hoping to roll out wider support for push notifications in the future. In the mean-time we will leave this open for votes.

    Thanks