174 results found
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Support for Custom Badge Pass Label Sizes
Description
One of customer's locations is requesting the ability to use smaller badge pass label sizes when printing visitor badges using Brother QL series printers.
Currently, OnLocation appears to support standard/predefined label formats only, but the Brother QL series printers also support continuous label rolls, which allow custom label dimensions (within supported printer constraints).
With Brother QL printers, it is possible to print custom-sized labels using continuous rolls (e.g. 62mm width rolls), where the label length can be dynamically adjusted through the printer driver or P-touch Editor software. This allows labels in smaller formats such as approximately 35×62 mm up…
1 vote -
History Tracking for Employee User Role Changes
Summary
Add a dedicated and permanent audit/history log for Employee User Role assignments and permission changes within OnLocation, similar to the visibility currently available for Contractor Organisation Role Type updates.
At the moment, administrators can only track Employee User Role changes through the Data Audit logs, which are limited to a 30-day retention period. After this period, the history is no longer visible, making it difficult to trace older permission changes or investigate access-related concerns.
Current Limitation
Currently:
Employee User Role changes can only be checked through Data Audit
Data Audit history expires after 30 daysThere is no dedicated…
1 vote -
language
OnEvac could really use more languages or options for sending out SMS to users in their own language. When doing an evac it is important that the users understand the SMS they get, and if they don't read english they will not evacuate.
1 vote -
email showing up in dashboard of listing
When sending an email to a contact in Eagle, to viewe there repsonse through Eagle you have to access the contact's dashboard to see their repsonce.
Therefore once an email has been sent, you can view it on the listing page as you can associate it.
Although my idea is to add in their reply in the listing dashboard as well attached to the email that appears in the dashboard of the property.
1 vote -
Contractor Manager "Manager" Role to be able to Run Insurance Reports
The ability for those with Contractor Manager "Manager" User Role to be able to run Insurance reports - currently only a Contractor Manager "Administrator" role is able to run insurance reports
This feature would benefit our Contractor Managers greatly, as they would be able to run insurance reports for their respective sites without giving them access to a lot of Contractor Settings.
5 votes -
a report showing a log on employee entries
a report showing which employee has added or changed a contractor organisation, insurances, members, certifications and licences etc.
1 vote -
Persistent onpass
Allow onPass to be reused for the duration of the event. When visitors are required to sign out when they leave the property (Example: for lunch), then sign back in, the onPass they were sent originally is no longer valid
1 vote -
Automatic Sign In and Out Options
Hello Team,
We are an educational institution and during term break we don't have our teaching staff onsite unless they are coming for something specific. Is there a way that Automatic sign in and out options can be paused for sometime rather than deleting them. Depending on the staff profile, we have conditions applied to the automatic sign and out and it would be good if we can put a pause to them.
Kind Regards,
Nancy1 vote -
Flexibility to send induction links through whatsapp App and push notification
The higher use of the SMS feature is for sending inductions links to contractors, most of the peoples uses social networks instead of email, as the most of them would not review their email, our customers uses SMS to share the inductions links; WhatsApp would be an excellent option to receive inductions links.
2 votesThanks for your suggestion. We are hoping to roll out wider support for push notifications in the future. In the mean-time we will leave this open for votes.
Thanks
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Induction Records via Mobile App
The ability to search if a contractor worker has completed an induction while onsite (non office location). Using the mobile app to create a searchable option to check induction records for workers. Used during an audit or spot check.
3 votesThanks for your suggestion. We are planning on rolling out reporting features in OnLocation Mobile over the coming year. We will review this and leave it open for votes form the community.
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Ability to have a personal email address for employees
We have employees who dont have a work email address and want them to be able to complete elearning induction. Being able to select an alternate email would be really useful in much the same way as members.
1 vote -
Drop Down for Names
Description:
Request to have a drop-down selection for employees and contractors. Users would start typing their name and see matching options appear. For contractors, the company they work for could be displayed; for employees, job title or home location could help differentiate between similar names.Current behavior is limited due to name visibility restrictions and privacy settings, similar to how visitor or contractor lists work when selecting a host.
Suggested enhancements include:
Reference: Navigate via the kiosk to View the list after entering 1–3 characters.
In Advanced Settings, leverage employee/contractor list privacy controls to allow filtered dropdowns.
Optionally, show a…
2 votes -
Access OnEvac Reports Directly on Mobile Devices
Summary / Issue:
Currently, OnEvac reports can only be viewed via desktop for users with the Reports Manager role. During an evacuation, managers may not have access to a PC or desktop, making it difficult to quickly verify the safety status of employees, visitors, and contractors on-site. The existing mobile workaround (logging into OnLocation in desktop mode on a phone) is not practical or user-friendly in an emergency.Actual Result:
Reports are only fully accessible on desktop. Mobile access is limited, and viewing detailed information requires a cumbersome desktop-mode login on a phone. Performance may be slow, and only the…1 vote -
Limit visitor host selection to employees onsite at the selected location
Description:
Large organisations often have employees with the same first name or full name, as well as many global roaming employees. Currently, visitors can select hosts who are not physically working at the site they are visiting, which can lead to incorrect host selection and access issues.Although adding job titles or other profile details can help differentiate employees, there are rare scenarios where two employees may share the same name and job title at the same location. In these cases, visitors may still accidentally select the wrong host.
Problem:
Visitors may accidentally select a random employee with a similar…1 vote -
Retroactively Sign In a Visitor
On several occasions, we have visitors/contractors who came onsite but didn't sign-in or forgot to do so, for whatever reason and was let in by staff.
It wasn't good. It will be great if the onLocation system allow us to retroactively sign these people in after they have already here or have left site, if we know their details. This will allow us to at least have records of their present for future reference. Thanks.2 votes -
Triggers Settings
In Triggers, we use this to send text messages to people who are still signed in. At one site, we have multiple zones, one of which is a Hostel that people stay at over night. It would be good to have more configuration options for the Triggers so that we can configure it to only send text messages to those outside of this zone.
1 voteHi Olivia,
Thanks for your feedback, I take it you are currently using the 'Time - triggered at a specific time' trigger?
That does not currently support zone based trigger rules, and we will consider implementing this.
In the mean-time as a workaround you could use the Visitor/Employee/Contractor overdue trigger set to fire at a time elapsed after sign in e.g 12 hours. The overdue trigger does currently support specifying a zone in the trigger rules.
Thanks
Karl
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Configurable dashboards
The ability to configure our own dashboards so that it shows one screen that displays everyone on site without the dashboard scrolling at all, and ability to configure it so that we can show the information we want.
4 votesHi Olivia,
thanks for your suggestion.
Improvements to dashboards are on our roadmap for 2026 so we will take this into consideration and leave it open for votes in the meanwhile.
Thanks
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Ability to Export or Print a List of Triggers Per Location
Description / Problem Statement:
Customers managing a large number of sites often configure multiple triggers per location. At present, there is no way to generate, export, or print a consolidated list of triggers for each site. This makes it difficult for administrators to audit configurations, perform internal reviews, support compliance requirements, or share trigger setups with internal stakeholders who do not have direct access to the OnLocation platform.Current Limitation:
Triggers can only be viewed individually within each site in the UI. There is no reporting, export, or print functionality that provides a site-level or organisation-level overview of all configured…1 vote -
Contractor Portal 2FA for Third parties
When providing access to the Contractor Portal to third party users, it would be helpful to be able to enable a 2FA for additional security such as sms or email verification code alongside the password.
2 votes -
Allow Admins to Set a Custom System-Wide Default Welcome Greeting
Overview
Currently, each location can customise its welcome greeting, but the system default (used when clicking “Use Default” or “Reset to Default”) cannot be changed. It always reverts to the OnLocation-provided message.
We request the ability for organisations to define their own global default greeting that all locations can use.
Problem
Large multi-site organisations must manually update every location whenever the greeting changes.
“Reset to Default” restores the OnLocation system message, not the company’s preferred standard.
Creates inconsistency across sites and extra admin work.
Requested Feature
Add a setting allowing account administrators to:
✔ Set an organisation-wide default Welcome Greeting…
1 vote
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