176 results found

1. Evacuation - OnEvac access through OnLocation API

   Once an evacuation is triggered with OnEvac, all API integration to OnEvac, so access control points can be configured, allowing employees and contractors to tap at the evacuation access point, and this automatically, through the API, sets them to "safe" in OnEvac.

   This request is asking for access to OnEvac through the API

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   1 comment  ·  Evacuation Management  ·  delete…  ·  Admin →
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   Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

   Thanks Peter,

   We are planning a number of improvements to our APIs in our roadmap. I will leave this open for votes for now and update when this is scheduled.

   Thanks.

   Karl

2. Contractor Manager "Manager" Role to be able to Run Insurance Reports

   The ability for those with Contractor Manager "Manager" User Role to be able to run Insurance reports - currently only a Contractor Manager "Administrator" role is able to run insurance reports

   This feature would benefit our Contractor Managers greatly, as they would be able to run insurance reports for their respective sites without giving them access to a lot of Contractor Settings.

   6 votes

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   1 comment  ·  User Roles  ·  delete…  ·  Admin →
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   Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

   Hi Kathy,

   Thanks for you feedback. We will review permissions for Contractor Managers internally and open this up for votes from the community.

   Thanks

   Karl

3. Configurable dashboards

   The ability to configure our own dashboards so that it shows one screen that displays everyone on site without the dashboard scrolling at all, and ability to configure it so that we can show the information we want.

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   2 comments  ·  Reporting and Dashboards  ·  delete…  ·  Admin →
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   Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

   Hi Olivia,

   thanks for your suggestion.

   Improvements to dashboards are on our roadmap for 2026 so we will take this into consideration and leave it open for votes in the meanwhile.

   Thanks

4. Induction Records via Mobile App

   The ability to search if a contractor worker has completed an induction while onsite (non office location). Using the mobile app to create a searchable option to check induction records for workers. Used during an audit or spot check.

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   0 comments  ·  Inductions  ·  delete…  ·  Admin →
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   Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

   Thanks for your suggestion. We are planning on rolling out reporting features in OnLocation Mobile over the coming year. We will review this and leave it open for votes form the community.

5. History Tracking for Employee User Role Changes

   Summary

   Add a dedicated and permanent audit/history log for Employee User Role assignments and permission changes within OnLocation, similar to the visibility currently available for Contractor Organisation Role Type updates.

   At the moment, administrators can only track Employee User Role changes through the Data Audit logs, which are limited to a 30-day retention period. After this period, the history is no longer visible, making it difficult to trace older permission changes or investigate access-related concerns.

   Current Limitation

   Currently:

   Employee User Role changes can only be checked through Data Audit
   Data Audit history expires after 30 days

   There is no dedicated long-term history or tracking specifically for User Role assignments

   No easy visibility into:
   who assigned the role
   when the role was assigned
   what role was changed
   previous vs updated role permissions

   This differs from Contractor Organisation Role Types, where administrators have clearer visibility and historical tracking when updates are made.

   Proposed Enhancement

   Introduce a dedicated audit log/history tracking feature for Employee User Roles that records:

   Administrator/user who made the change
   Employee affected
   User Role assigned, removed, or updated
   Date and timestamp of the change
   Previous role vs updated role
   Location/site associated with the change
   Optional notes/reason for change

   This history should remain accessible beyond the current 30-day Data Audit retention period.

   Benefits
   Improved Security & Accountability

   Provides a clear audit trail for permission-related changes, especially for elevated administrative roles.

   Better Visibility for Large Organisations

   Helpful for organisations with:

   Multiple administrators
   Multiple locations/sites
   Shared management responsibilities
   High employee volumes
   Easier Troubleshooting & Investigations

   Allows teams to quickly identify:

   Who granted access
   Why permissions changed
   When the update occurred
   Who to contact regarding unexpected role assignments
   Consistency Across OnLocation

   Creates consistency between Employee User Role tracking and existing Contractor Organisation Role Type history visibility already available in the platform.

   Example Use Case

   An employee suddenly gains access to sensitive settings or modules months after onboarding. Since Data Audit only retains 30 days of history, administrators are unable to determine:

   who granted the role,
   when it happened,
   or whether it was intentional.

   With permanent role assignment history, administrators could quickly review the full audit trail and maintain stronger governance and compliance controls across the organisation.

   Reference: 07154993

   Summary

   Add a dedicated and permanent audit/history log for Employee User Role assignments and permission changes within OnLocation, similar to the visibility currently available for Contractor Organisation Role Type updates.

   At the moment, administrators can only track Employee User Role changes through the Data Audit logs, which are limited to a 30-day retention period. After this period, the history is no longer visible, making it difficult to trace older permission changes or investigate access-related concerns.

   Current Limitation

   Currently:

   Employee User Role changes can only be checked through Data Audit
   Data Audit history expires after 30 days

   There is no dedicated… more

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   1 comment  ·  Employees  ·  Edit…  ·  delete…  ·  Admin →
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6. Optional “Getting Started” Video for Induction Kiosk + Editable Completion Message for All Induction Courses

   Customers are requesting more control over the induction experience. Two enhancements are proposed:

   1. Making the “Getting Started” tutorial video optional (Induction Kiosk only).

   2. Allowing the completion message to be editable for all induction courses, regardless of whether they are completed on the Kiosk or online.

   Current Behaviour
   A. Induction Kiosk Only
   Before an induction begins, users must go through three mandatory steps:

   a.1. Check your Profile
   b.2. Check your Organization
   c.3. Getting Started Video – “Learn how it works”
   c.4. The video step cannot be disabled.

   B. All Induction Completion Flows (Kiosk + Online)

   Once a user completes an induction course, the system displays a fixed message:

   “Congratulations! You have successfully completed and passed the [Course Name] induction. Your record will be updated and a Certificate of Learning for this Course will be emailed to you shortly.”

   This text cannot be edited by customers.

   Requested Enhancements
   1. Enable/Disable the “Getting Started” Video (Induction Kiosk Only)

   Allow customers to turn this step on or off depending on whether they feel the tutorial is required.

   1. Editable Completion Message (Applies to All Induction Courses)

   Provide a field in the induction settings where customers can edit or replace the default completion message.

   For Optional Kiosk Video:

   1. Faster flow for returning visitors who already know how the kiosk works.
   2. Reduced congestion at busy sign-in locations.
   3. More consistent experiences for repeat contractors and employees.

   For Editable Completion Message (Kiosk + Online):

   1. Let's organizations tailor final instructions (e.g., “See reception”, “Collect badge”, “Proceed to safety briefing” instead of ticking another feature like Triggers for Notification once user is done with it).
   2. Supports site-specific compliance or operational messages directly instead of before that page. Reference SF Ticket: 06905840

   Customers are requesting more control over the induction experience. Two enhancements are proposed:

   1. Making the “Getting Started” tutorial video optional (Induction Kiosk only).

   2. Allowing the completion message to be editable for all induction courses, regardless of whether they are completed on the Kiosk or online.

   Current Behaviour
   A. Induction Kiosk Only
   Before an induction begins, users must go through three mandatory steps:

   a.1. Check your Profile
   b.2. Check your Organization
   c.3. Getting Started Video – “Learn how it works”
   c.4. The video step cannot be disabled.

   B. All Induction Completion Flows (Kiosk + Online)

   Once a user completes an induction… more

   6 votes

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   Ready for Votes  ·  1 comment  ·  Inductions  ·  delete…  ·  Admin →
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7. Contractor Profile Status vs. Access Rules

   Problem:
   
   Contractor profiles remain marked as Active (green) even when requirements such as permitted dates, inductions, or other compliance checks have expired. While the system correctly denies sign‑in, the mismatch between the “Active” label and denied access causes confusion at the front desk.

   Replication:

   Create a contractor profile with permitted dates and induction requirements.

   Allow permitted dates or induction to expire.

   Attempt kiosk sign‑in → denied, but profile still shows Active.

   Current Design Logic:

   “Active” reflects that the contractor’s profile is still valid with their organization.

   Access is controlled separately by permitted dates, induction completion, and other profile rules.

   This separation allows administrators to renew dates or update inductions without resetting the entire account status.

   Impact:

   Department of Corrections manages ~3000 contractors/providers.

   Manual/bulk updates to set expired contractors to Inactive are not feasible at scale.

   Front desk staff are confused daily, impacting security compliance.

   Request:
   
   Introduce clearer visual indicators of the Contractor's Status if it's Active or other way to reword it, label, or other workaround. This would make the front desk view more intuitive and reduce confusion.

   Case Reference: #07207267

   Problem:
   
   Contractor profiles remain marked as Active (green) even when requirements such as permitted dates, inductions, or other compliance checks have expired. While the system correctly denies sign‑in, the mismatch between the “Active” label and denied access causes confusion at the front desk.

   Replication:

   Create a contractor profile with permitted dates and induction requirements.

   Allow permitted dates or induction to expire.

   Attempt kiosk sign‑in → denied, but profile still shows Active.

   Current Design Logic:

   “Active” reflects that the contractor’s profile is still valid with their organization.

   Access is controlled separately by permitted dates, induction completion, and other profile rules.

   This… more

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   0 comments  ·  Contractors  ·  Edit…  ·  delete…  ·  Admin →
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8. Flexibility to send induction links through whatsapp App and push notification

   The higher use of the SMS feature is for sending inductions links to contractors, most of the peoples uses social networks instead of email, as the most of them would not review their email, our customers uses SMS to share the inductions links; WhatsApp would be an excellent option to receive inductions links.

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   0 comments  ·  Inductions  ·  delete…  ·  Admin →
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   Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

   Thanks for your suggestion. We are hoping to roll out wider support for push notifications in the future. In the mean-time we will leave this open for votes.

   Thanks

9. Automatic Contractor Status Updates Based on 12-Month Inactivity

   Meridian Energy Limited | 328

   Requested Enhancement:
   Introduce a configurable automation feature that allows contractor Status to be automatically updated when they have not signed into a site over a 12-month period.

   Suggested Functionality:
   Automatic status change to Inactive

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   0 comments  ·  Contractors  ·  delete…  ·  Admin →
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   Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

   Thanks Jonna,

   We will discuss this internally and open the request up for votes in the mean-time.

   Regards

   Karl

10. Support for Custom Badge Pass Label Sizes

    Description

    One of customer's locations is requesting the ability to use smaller badge pass label sizes when printing visitor badges using Brother QL series printers.

    Currently, OnLocation appears to support standard/predefined label formats only, but the Brother QL series printers also support continuous label rolls, which allow custom label dimensions (within supported printer constraints).

    With Brother QL printers, it is possible to print custom-sized labels using continuous rolls (e.g. 62mm width rolls), where the label length can be dynamically adjusted through the printer driver or P-touch Editor software. This allows labels in smaller formats such as approximately 35×62 mm up to 50×62 mm depending on configuration.

    This would be useful for sites that require more compact badge passes for security, visitor identification, or badge wearability reasons.

    Expected Benefit / Use Case
    Enable more flexible badge designs for different site requirements
    Support smaller, more practical visitor badge formats
    Align with Brother QL printer capabilities using continuous label rolls
    Improve usability for sites with high visitor volume where standard badge sizes are too large

    Request

    Could OnLocation please consider adding support for custom badge pass label sizing (via continuous label mode) for Brother QL series printers, allowing users to define or select custom label dimensions within supported printer limits?

    Reference: 07177430

    Description

    One of customer's locations is requesting the ability to use smaller badge pass label sizes when printing visitor badges using Brother QL series printers.

    Currently, OnLocation appears to support standard/predefined label formats only, but the Brother QL series printers also support continuous label rolls, which allow custom label dimensions (within supported printer constraints).

    With Brother QL printers, it is possible to print custom-sized labels using continuous rolls (e.g. 62mm width rolls), where the label length can be dynamically adjusted through the printer driver or P-touch Editor software. This allows labels in smaller formats such as approximately 35×62 mm up… more

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    Ready for Votes  ·  0 comments  ·  Badge Printing  ·  delete…  ·  Admin →
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11. Multi Language for OnEvac

    OnEvac could really use more languages or options for sending out SMS to users in their own language. When doing an evac it is important that the users understand the SMS they get, and if they don't read english they will not evacuate.

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    0 comments  ·  Evacuation Management  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi David.

    Thanks for your suggestion.

    We will investigate how we can better support multiple languages during an evacuation. I believe a limitation we have encountered to date has been with recognizing the 'SAFE' response to messages at the SMS provider level. I'll open this up for votes form the community.

    Thanks

    Karl

12. a report showing a log on employee entries

    a report showing which employee has added or changed a contractor organisation, insurances, members, certifications and licences etc.

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    0 comments  ·  Reporting and Dashboards  ·  Edit…  ·  delete…  ·  Admin →
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13. Contractor Portal 2FA for Third parties

    When providing access to the Contractor Portal to third party users, it would be helpful to be able to enable a 2FA for additional security such as sms or email verification code alongside the password.

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    Ready for Votes  ·  0 comments  ·  Identity Management  ·  delete…  ·  Admin →
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14. Add default certifications to induction invitations

    It would be valuable to be able to request default certifications be added directly to inductions. Eg, At a school where all contractors and volunteers require a Working with Children check.

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    0 comments  ·  Contractors  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Matthew,

    Thanks for your suggestion. We will open this up to votes and are planning a block of work on pre-authorizing contractors later this year.

    In the mean-time, did you know you can create a custom questionnaire that allows contractors to upload certification details when they sign in at a kiosk? Here is the helpdesk article: https://helpdesk.whosonlocation.com/hc/en-us/articles/7015216918297-Ask-employees-to-provide-certification-details-during-sign-in

    Regards

    Karl

15. Persistent onpass

    Allow onPass to be reused for the duration of the event. When visitors are required to sign out when they leave the property (Example: for lunch), then sign back in, the onPass they were sent originally is no longer valid

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    Gathering Requirements  ·  0 comments  ·  Visitors  ·  delete…  ·  Admin →
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16. Drop Down for Names

    Description:
    Request to have a drop-down selection for employees and contractors. Users would start typing their name and see matching options appear. For contractors, the company they work for could be displayed; for employees, job title or home location could help differentiate between similar names.

    Current behavior is limited due to name visibility restrictions and privacy settings, similar to how visitor or contractor lists work when selecting a host.

    Suggested enhancements include:

    Reference: Navigate via the kiosk to View the list after entering 1–3 characters.

    In Advanced Settings, leverage employee/contractor list privacy controls to allow filtered dropdowns.

    Optionally, show a prompt for exact matches only for confirmation.

    Apply the feature to both employees and contractors, improving accuracy and usability when typing names manually.

    This approach builds on existing privacy settings but enhances dropdown functionality for faster and clearer selection.

    Ref: 07026640

    Description:
    Request to have a drop-down selection for employees and contractors. Users would start typing their name and see matching options appear. For contractors, the company they work for could be displayed; for employees, job title or home location could help differentiate between similar names.

    Current behavior is limited due to name visibility restrictions and privacy settings, similar to how visitor or contractor lists work when selecting a host.

    Suggested enhancements include:

    Reference: Navigate via the kiosk to View the list after entering 1–3 characters.

    In Advanced Settings, leverage employee/contractor list privacy controls to allow filtered dropdowns.

    Optionally, show a… more

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    Gathering Requirements  ·  0 comments  ·  Contractors  ·  delete…  ·  Admin →
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17. watchlist for Contractors to stop contractors signing in as visitors

    Currently the only way to build a watchlist is manually, if you have thousands of contractors this is not possible. Can we have one of the following?

    1/ OnLocation creates the ability for automatically adding contractors to a watch list once the contractor is created.

    2/ OnLocation makes available Watchlists through the API - This would allow customers to build a simple automation to add contractors to the watchlist as they are added as a member.

    17 votes

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    Ready for Votes  ·  3 comments  ·  Contractors  ·  delete…  ·  Admin →
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18. Automatic Sign In and Out Options

    Hello Team,

    We are an educational institution and during term break we don't have our teaching staff onsite unless they are coming for something specific. Is there a way that Automatic sign in and out options can be paused for sometime rather than deleting them. Depending on the staff profile, we have conditions applied to the automatic sign and out and it would be good if we can put a pause to them.
    Kind Regards,
    Nancy

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    Ready for Votes  ·  0 comments  ·  Location Settings  ·  delete…  ·  Admin →
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19. Retroactively Sign In a Visitor

    On several occasions, we have visitors/contractors who came onsite but didn't sign-in or forgot to do so, for whatever reason and was let in by staff.
    It wasn't good. It will be great if the onLocation system allow us to retroactively sign these people in after they have already here or have left site, if we know their details. This will allow us to at least have records of their present for future reference. Thanks.

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    Ready for Votes  ·  0 comments  ·  Visitors  ·  delete…  ·  Admin →
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20. Triggers Settings

    In Triggers, we use this to send text messages to people who are still signed in. At one site, we have multiple zones, one of which is a Hostel that people stay at over night. It would be good to have more configuration options for the Triggers so that we can configure it to only send text messages to those outside of this zone.

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    1 comment  ·  Location Settings  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Olivia,

    Thanks for your feedback, I take it you are currently using the 'Time - triggered at a specific time' trigger?

    That does not currently support zone based trigger rules, and we will consider implementing this.

    In the mean-time as a workaround you could use the Visitor/Employee/Contractor overdue trigger set to fire at a time elapsed after sign in e.g 12 hours. The overdue trigger does currently support specifying a zone in the trigger rules.

    Thanks

    Karl