Summary:
Customers would like a more current and reliable way to monitor OnLocation kiosk connectivity status. The existing offline notifications and reporting do not provide enough visibility to quickly determine whether individual kiosks are currently online and functioning as expected.

Business Need:
Organizations with multiple kiosks at a site need to be able to quickly validate kiosk availability and identify devices that may have gone offline without relying solely on delayed offline notifications.

Requested Enhancement:

Display live or near real-time online/offline status for each kiosk.
Refresh kiosk status more frequently (for example, every 5 to 15 minutes).
Include a "Last Seen" or "Last Connected" timestamp for each kiosk.
Allow administrators to easily identify which specific kiosk is offline at a location with multiple devices.

Use Case:
Meridian Energy manages multiple iPad kiosks across sites. They need a current view of each kiosk's connectivity status to quickly validate that devices are online and operational, reducing manual checks and improving response time when a kiosk goes offline.

Expected Benefit:

Faster identification of offline kiosks.
Improved operational visibility.
Reduced troubleshooting effort.
Greater confidence that kiosks are available for visitor sign-in and sign-out activities.
Case: 07330335