176 results found

1. Contractor Portal 2FA for Third parties

   When providing access to the Contractor Portal to third party users, it would be helpful to be able to enable a 2FA for additional security such as sms or email verification code alongside the password.

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   Ready for Votes  ·  0 comments  ·  Identity Management  ·  delete…  ·  Admin →
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2. Allow Admins to Set a Custom System-Wide Default Welcome Greeting

   Overview

   Currently, each location can customise its welcome greeting, but the system default (used when clicking “Use Default” or “Reset to Default”) cannot be changed. It always reverts to the OnLocation-provided message.

   We request the ability for organisations to define their own global default greeting that all locations can use.

   Problem

   Large multi-site organisations must manually update every location whenever the greeting changes.

   “Reset to Default” restores the OnLocation system message, not the company’s preferred standard.

   Creates inconsistency across sites and extra admin work.

   Requested Feature

   Add a setting allowing account administrators to:

   ✔ Set an organisation-wide default Welcome Greeting
   ✔ Have all locations inherit this default when selecting Use Default / Reset to Default
   ✔ Update this default centrally at any time

   Benefits

   Consistency: Ensures all locations use the same corporate, compliance, or safety messaging.

   Efficiency: One update instead of manually editing dozens/hundreds of locations.

   Scalable: Supports large enterprise clients with frequent messaging updates. SF Ref: 06913271

   Overview

   Currently, each location can customise its welcome greeting, but the system default (used when clicking “Use Default” or “Reset to Default”) cannot be changed. It always reverts to the OnLocation-provided message.

   We request the ability for organisations to define their own global default greeting that all locations can use.

   Problem

   Large multi-site organisations must manually update every location whenever the greeting changes.

   “Reset to Default” restores the OnLocation system message, not the company’s preferred standard.

   Creates inconsistency across sites and extra admin work.

   Requested Feature

   Add a setting allowing account administrators to:

   ✔ Set an organisation-wide default Welcome Greeting… more

   1 vote

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   Ready for Votes  ·  0 comments  ·  Location Settings  ·  delete…  ·  Admin →
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3. Optional “Getting Started” Video for Induction Kiosk + Editable Completion Message for All Induction Courses

   Customers are requesting more control over the induction experience. Two enhancements are proposed:

   1. Making the “Getting Started” tutorial video optional (Induction Kiosk only).

   2. Allowing the completion message to be editable for all induction courses, regardless of whether they are completed on the Kiosk or online.

   Current Behaviour
   A. Induction Kiosk Only
   Before an induction begins, users must go through three mandatory steps:

   a.1. Check your Profile
   b.2. Check your Organization
   c.3. Getting Started Video – “Learn how it works”
   c.4. The video step cannot be disabled.

   B. All Induction Completion Flows (Kiosk + Online)

   Once a user completes an induction course, the system displays a fixed message:

   “Congratulations! You have successfully completed and passed the [Course Name] induction. Your record will be updated and a Certificate of Learning for this Course will be emailed to you shortly.”

   This text cannot be edited by customers.

   Requested Enhancements
   1. Enable/Disable the “Getting Started” Video (Induction Kiosk Only)

   Allow customers to turn this step on or off depending on whether they feel the tutorial is required.

   1. Editable Completion Message (Applies to All Induction Courses)

   Provide a field in the induction settings where customers can edit or replace the default completion message.

   For Optional Kiosk Video:

   1. Faster flow for returning visitors who already know how the kiosk works.
   2. Reduced congestion at busy sign-in locations.
   3. More consistent experiences for repeat contractors and employees.

   For Editable Completion Message (Kiosk + Online):

   1. Let's organizations tailor final instructions (e.g., “See reception”, “Collect badge”, “Proceed to safety briefing” instead of ticking another feature like Triggers for Notification once user is done with it).
   2. Supports site-specific compliance or operational messages directly instead of before that page. Reference SF Ticket: 06905840

   Customers are requesting more control over the induction experience. Two enhancements are proposed:

   1. Making the “Getting Started” tutorial video optional (Induction Kiosk only).

   2. Allowing the completion message to be editable for all induction courses, regardless of whether they are completed on the Kiosk or online.

   Current Behaviour
   A. Induction Kiosk Only
   Before an induction begins, users must go through three mandatory steps:

   a.1. Check your Profile
   b.2. Check your Organization
   c.3. Getting Started Video – “Learn how it works”
   c.4. The video step cannot be disabled.

   B. All Induction Completion Flows (Kiosk + Online)

   Once a user completes an induction… more

   6 votes

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   Ready for Votes  ·  1 comment  ·  Inductions  ·  delete…  ·  Admin →
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4. Add default certifications to induction invitations

   It would be valuable to be able to request default certifications be added directly to inductions. Eg, At a school where all contractors and volunteers require a Working with Children check.

   4 votes

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   Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

   Hi Matthew,

   Thanks for your suggestion. We will open this up to votes and are planning a block of work on pre-authorizing contractors later this year.

   In the mean-time, did you know you can create a custom questionnaire that allows contractors to upload certification details when they sign in at a kiosk? Here is the helpdesk article: https://helpdesk.whosonlocation.com/hc/en-us/articles/7015216918297-Ask-employees-to-provide-certification-details-during-sign-in

   Regards

   Karl

5. Enable Silent Printing (Edge Browser)

   Currently, OnSite kiosks using Brother label printers on Microsoft Edge require manual confirmation for every print job. This slows down visitor and contractor processing, particularly in high-traffic environments, and creates inefficiencies for staff managing inductions or check-ins.

   Introducing a “Silent Printing” feature for Edge, allowing print jobs to be automatically processed without manual intervention. This feature could be configurable per kiosk or globally for a location.

   Benefits:

   Operational Efficiency: Streamlines check-ins and inductions, reducing time per visitor.

   Cost Savings: Less staff time spent monitoring or confirming print jobs if client prefers Edge.

   Scalability: Supports high-volume locations with multiple kiosks without additional resources.

   Improved User Experience: Faster, seamless onboarding for visitors and contractors.

   Reduced Support Incidents: Fewer printing-related helpdesk queries or delays.

   Additional Considerations:

   Retain optional manual confirmation for compliance-sensitive environments.

   Include logging for auditing and traceability of silent print jobs.

   Focus on Edge browser for initial rollout to ensure controlled testing and adoption.

   Reference: SF Case, 06899174.

   Currently, OnSite kiosks using Brother label printers on Microsoft Edge require manual confirmation for every print job. This slows down visitor and contractor processing, particularly in high-traffic environments, and creates inefficiencies for staff managing inductions or check-ins.

   Introducing a “Silent Printing” feature for Edge, allowing print jobs to be automatically processed without manual intervention. This feature could be configurable per kiosk or globally for a location.

   Benefits:

   Operational Efficiency: Streamlines check-ins and inductions, reducing time per visitor.

   Cost Savings: Less staff time spent monitoring or confirming print jobs if client prefers Edge.

   Scalability: Supports high-volume locations with multiple kiosks without… more

   2 votes

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   Ready for Votes  ·  0 comments  ·  Badge Printing  ·  delete…  ·  Admin →
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6. Report to See When a Contractor Organization Was Last On Site

   Customers would like the ability to report on the most recent onsite activity at the organization level, not just by individual contractor records.

   Current Limitation:
   The People Presence Report can show the last sign-ins per individual, but there is no automated or direct way to determine the last activity date for a contractor organization as a whole.

   Why This Matters (Customer Value):
   Many organizations manage contractor relationships at the company level rather than individual worker level. The ability to track an organization’s most recent onsite activity would support:

   Contractor compliance monitoring (e.g., “Which approved vendors are still active?”)

   Contract review and renewal decisions (e.g., shutting down or renewing access for inactive suppliers)

   Site and safety oversight (e.g., ensuring only current and relevant vendors remain enabled for access)

   Operational efficiency by eliminating manual checks or workarounds using individual sign-ins.

   Having a “Last Seen On Site (Organization)” field or report would reduce manual admin effort and improve visibility across contractor engagement.

   Suggested Approaches (Flexible):

   Add a column in People Presence, Contractor Report, or Organization Profile showing:
   ➤ Last organization sign-in date (based on the most recent sign-in from any linked member)

   Allow this field to be filterable, sortable, and exportable.
   SF Reference: 06891388

   Customers would like the ability to report on the most recent onsite activity at the organization level, not just by individual contractor records.

   Current Limitation:
   The People Presence Report can show the last sign-ins per individual, but there is no automated or direct way to determine the last activity date for a contractor organization as a whole.

   Why This Matters (Customer Value):
   Many organizations manage contractor relationships at the company level rather than individual worker level. The ability to track an organization’s most recent onsite activity would support:

   Contractor compliance monitoring (e.g., “Which approved vendors are still active?”)

   Contract review… more

   2 votes

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   Ready for Votes  ·  0 comments  ·  Reporting and Dashboards  ·  delete…  ·  Admin →
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7. Can we remove the ability of ‘Limited Certification Managers’ to add new certificates (limit user access or create a new user role)?

   Hi Team

   I have this request for deeper control from Matthew at Cummins. Could you consider the ability to turn on or off the ability for a Limited Certification Manager to add new certificates, as we have customers that use this feature, and giving the ability to turn on or off the option will give total control to the customer.

   Can we remove the ability of ‘Limited Certification Managers’ to add new certificates (limit user access or create a new user role)?

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   Ready for Votes  ·  0 comments  ·  Certifications  ·  delete…  ·  Admin →
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8. Multi-Column Sorting in People Presence Report

   Current Behavior:

   The PPR currently supports sorting by a single field only (e.g., Department or Full Name).

   When a user sorts Department A–Z, the Full Name order becomes randomized or is not retained.

   This behavior was confirmed as the intended functionality based on the 10/7/2025 release review — no changes were made to sorting logic at that time.

   Requested Enhancement:

   Add support for multi-level sorting in the People Presence Report.

   Example use case:

   User first sorts Department A–Z.

   Then sorts Full Name A–Z within each department group.

   Ideally, the UI would display a sort order indicator (e.g., “Primary sort: Department | Secondary sort: Full Name”).

   Rationale / Business Value:

   Users (example: [Customer Name / Org]) rely on this view for attendance and personnel tracking by department.

   They want to consider a consistent alphabetical listing of both departments and employees within each department.

   Current Behavior:

   The PPR currently supports sorting by a single field only (e.g., Department or Full Name).

   When a user sorts Department A–Z, the Full Name order becomes randomized or is not retained.

   This behavior was confirmed as the intended functionality based on the 10/7/2025 release review — no changes were made to sorting logic at that time.

   Requested Enhancement:

   Add support for multi-level sorting in the People Presence Report.

   Example use case:

   User first sorts Department A–Z.

   Then sorts Full Name A–Z within each department group.

   Ideally, the UI would display a sort order indicator (e.g., “Primary sort: Department… more

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9. Attachment Option to Custom Questionnaire “Add Option” Field

   In the Custom Questionnaires setup under Locations > Sign In/Out Questions > Custom Questionnaire, when configuring a question using the Add Option function, users can currently add an image to an option.

   It would be helpful for the future to extend this functionality to support file attachments (e.g. PDF, DOCX) so administrators can upload reference or compliance documents directly within a questionnaire question.

   Example Use Case:

   A visitor may need to view and acknowledge a safety briefing or policy document before completing sign-in.

   Visitor-like Induction questionnaires could include procedural PDFs or forms without redirecting to another system.

   Proposed Enhancement:
   Add an “Attach File” option (similar to “Add Image”) when configuring question options. Files should be viewable or downloadable within the kiosk, Sign In/Out Manager, and using mobile devices if applicable.

   Reference: 06846026 October 22, 2025 at 5:16 PM

   In the Custom Questionnaires setup under Locations > Sign In/Out Questions > Custom Questionnaire, when configuring a question using the Add Option function, users can currently add an image to an option.

   It would be helpful for the future to extend this functionality to support file attachments (e.g. PDF, DOCX) so administrators can upload reference or compliance documents directly within a questionnaire question.

   Example Use Case:

   A visitor may need to view and acknowledge a safety briefing or policy document before completing sign-in.

   Visitor-like Induction questionnaires could include procedural PDFs or forms without redirecting to another system.

   Proposed Enhancement:
   Add… more

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   Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

   Thanks for the suggestion. We will open this op for votes from the community.

   
   

10. Add drag and drop when uploading files

    Add drag & drop function to all modules that allow attachments

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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Thanks for your suggestion, we will review standardizing the way files are uploaded throughout to app and open this up for responses form the community.

    Karl

11. Archive inductions

    It would be great to be able to archive inductions, that are no longer active, instead of all inductions always showing. We need to be able to keep old inductions, as evidence, so archiving would be fantastic. Thanks

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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Ange,

    Thanks for your feedback. We will asses this and leave it open for votes.

    Thanks

    Karl

12. Inductions via QR Code

    Currently when a contractor or employee scans the QR code so they can complete their induction, it brings up a list of all inductions, it would be good if this could only bring the associated inductions that are required, as not everyone will know what induction to complete. Thanks

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    Ready for Votes  ·  0 comments  ·  Inductions  ·  delete…  ·  Admin →
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13. QR Posters Incorporating Title and logo

    When creating a QR code for employees and contractor so they can complete their inductions, be good to be able to have a Title (Orgnsation Name) and include the logo. Currently you can only have one or the other and not both. Thanks

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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Thanks for your suggestion, we will open this up for votes.

14. Add “Once per Day” frequency option for Acknowledgment Notices

    06748934 : Location > Important Notice
    Current Behavior:
    Acknowledgment notices can currently be configured with two frequency options:

    Each time the person signs in/out during the Published Period

    Once only during the Published Period

    This means users either:

    Must acknowledge the notice every time they move between zones (time-consuming), or

    Only acknowledge it once, even if the notice remains published for several days.

    Customer Feedback:
    Users with multiple zones connected to one location find it repetitive to acknowledge the same notice multiple times a day. However, setting it to “Once only during the Published Period” does not meet their compliance needs since the notice may need to be shown daily.

    Suggested Enhancement:
    Introduce a third frequency option: “Once per Day During the Published Period.”

    This would require acknowledgment once per calendar day. Instead of manually adding the notice everyday.

    Reduces friction for users moving between zones while still ensuring daily compliance.

    Value:

    Improves user experience in multi-zone environments.

    Balances efficiency (less repetitive acknowledgments) with compliance (daily visibility).

    06748934 : Location > Important Notice
    Current Behavior:
    Acknowledgment notices can currently be configured with two frequency options:

    Each time the person signs in/out during the Published Period

    Once only during the Published Period

    This means users either:

    Must acknowledge the notice every time they move between zones (time-consuming), or

    Only acknowledge it once, even if the notice remains published for several days.

    Customer Feedback:
    Users with multiple zones connected to one location find it repetitive to acknowledge the same notice multiple times a day. However, setting it to “Once only during the Published Period” does not meet their compliance… more

    1 vote

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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Jenny,

    Thanks for your suggestion.

    I'll take this tot eh team to investigate and will open this up for votes form the community.

    Regards

    Karl

15. Pause time during inductions

    Add a pause time feature in the course builder.
    Currently only in the Custom Questionnaire section can you set duration for each question / viewing of information to ensure the reader takes the time to read the content instead of pressing next to skip forward.

    In each section you build out in the course builder you should be able to set time limits to ensure the learner doesnt just press next to fast forward to compulsory questions.

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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Nitishka,

    Thanks for your suggestion. We will take it into consideration when planning induction improvements and open this up for votes form the community.

    Regards

    Karl

16. OnEvac - Shelter In Place/Lockdown notification

    We use WhosOnLocation and OnEvac at a school.
    At present we can't use the OnEvac system to do Shelter In Place/Lockdown notifications to employees or guest on site. But it would be extremely useful if we could.

    We don't want to give guests or employees instructions to evacuate buildings when they should be finding a safe spot to conceal themselves away until an all clear is given to come out.

    2 votes

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    1 comment  ·  Evacuation Management  ·  delete…  ·  Admin →
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    Gathering Requirements  ·  Adminanonymous (Admin, MRI Software) responded

    Thanks for your suggestion.

    We agree that supporting a wider variety of emergency situations is critical.

    We have a project in our roadmap to create 'incident management templates' which will allow you to create and trigger pre-configured emergency notifications with a customizable audience.

    I will keep you updated on the status of this project.

    Regards

    Karl

17. Turn off "What Organization are you from" at kiosk level not location

    In certain industries such as Aged Care / Education many visitors are not customer related and dont need to enter an organisation ie. Parent / Family member visiting a Resident. It would be great to be able to build a kiosk specific to these type of visitors and turn off ogranisation they are from OR customise the wording as we also still need the feature to remember them for next time.
    Could be as simple enter your organisation or mobile number?

    4 votes

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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Thanks for your feedback Natalie.

    We will open this up for votes from the community and I will bring this to the team to discuss.

    Regards

    Karl

18. SOS more functionality for responders

    When a SOS alert is activated and lets say we have 3 set responders it would be good to see that someone has responded so the other 2 don't keep trying to reach out and that a responder is then allocated that Alert and can deactivate it.
    At the moment you have no record or who responded to the alert at all.
    Would also be good to see communication within an app between SOS alert activator and responders - similar to what is available within the OnEvac App

    6 votes

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    0 comments  ·  Mobile Apps  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Thanks for your feedback.

    We will bring this to the development team to investigate how we can improve our SOS feature. We treat an SOS as an emergency where it is preferable to double-handle, but empowering SOS responders to mark the incident as resolved, and improving reporting on SOS events are great suggestions.

    Thanks

    Karl

19. Exclude Off-Site Employees from OnEvac Completion Percentage

    Description: 06718300
    When creating an OnEvac event in the EVAC mobile app and selecting “On-site employees only” for SMS Verification, off-site employees are still included in the completion calculation. This causes reports to display incomplete or misleading percentages, even when all onsite employees and zones are verified.

    Problem to Solve:
    Currently, the only workaround is to manually verify off-site employees to reach 100 percent. For sites with multiple shifts and large employee numbers, this process is time-consuming and impractical during real emergencies. Customers need an automatic way to exclude off-site employees from the completion status so the percentage reflects only those physically onsite.

    Replication Steps:

    Created OnEvac event in EVAC mobile.

    Selected “All Zones” → off-site employees included in the event.

    Selected “SMS Verify” → chose “Onsite Employees Only” or manually verified.

    Completion percentage still included off-site employees.

    Impact:
    This affects both the OnEvac mobile app and OnEvac reporting. The displayed percentages are misleading and reduce reliability during drills and real events where accurate information is critical.

    Proposed Enhancement:
    Implement an automatic filter so off-site employees are excluded from the completion calculation by default during OnEvac events.

    Description: 06718300
    When creating an OnEvac event in the EVAC mobile app and selecting “On-site employees only” for SMS Verification, off-site employees are still included in the completion calculation. This causes reports to display incomplete or misleading percentages, even when all onsite employees and zones are verified.

    Problem to Solve:
    Currently, the only workaround is to manually verify off-site employees to reach 100 percent. For sites with multiple shifts and large employee numbers, this process is time-consuming and impractical during real emergencies. Customers need an automatic way to exclude off-site employees from the completion status so the percentage reflects only… more

    4 votes

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    2 comments  ·  Evacuation Management  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Thanks for your suggestion,

    The reason we notify all employees of an evacuation rather than just those marked 'on-site' is because often there is not perfect compliance - an employee may have forgotten to sign-in, or have signed-out but but not yet left the premises. However we agree that counting off site employees towards the total safe/not safe percentage can cause confusion. We will investigate further and open this up for votes.

    Thanks

    Karl

20. Delivery settings - send notification to contractor.

    If a delivery arrives for a contractor, then be able to send a notification of its arrival and location.

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    0 comments  ·  Location Settings  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Jessica,

    Thanks for your suggestion. We will discuss this improvement with the team and open it up for votes.

    Thanks

    Karl