162 results found
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SOS more functionality for responders
When a SOS alert is activated and lets say we have 3 set responders it would be good to see that someone has responded so the other 2 don't keep trying to reach out and that a responder is then allocated that Alert and can deactivate it.
At the moment you have no record or who responded to the alert at all.
Would also be good to see communication within an app between SOS alert activator and responders - similar to what is available within the OnEvac App6 votesThanks for your feedback.
We will bring this to the development team to investigate how we can improve our SOS feature. We treat an SOS as an emergency where it is preferable to double-handle, but empowering SOS responders to mark the incident as resolved, and improving reporting on SOS events are great suggestions.
Thanks
Karl
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Exclude Off-Site Employees from OnEvac Completion Percentage
Description: 06718300
When creating an OnEvac event in the EVAC mobile app and selecting “On-site employees only” for SMS Verification, off-site employees are still included in the completion calculation. This causes reports to display incomplete or misleading percentages, even when all onsite employees and zones are verified.Problem to Solve:
Currently, the only workaround is to manually verify off-site employees to reach 100 percent. For sites with multiple shifts and large employee numbers, this process is time-consuming and impractical during real emergencies. Customers need an automatic way to exclude off-site employees from the completion status so the percentage reflects only…2 votesThanks for your suggestion,
The reason we notify all employees of an evacuation rather than just those marked 'on-site' is because often there is not perfect compliance - an employee may have forgotten to sign-in, or have signed-out but but not yet left the premises. However we agree that counting off site employees towards the total safe/not safe percentage can cause confusion. We will investigate further and open this up for votes.
Thanks
Karl
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Delivery settings - send notification to contractor.
If a delivery arrives for a contractor, then be able to send a notification of its arrival and location.
2 votesHi Jessica,
Thanks for your suggestion. We will discuss this improvement with the team and open it up for votes.
Thanks
Karl
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Fix the multiple visitor adding excel
The current csv-solution to add multiple visitor is like from stoneage. Please improve it to modern solution, thank you.
1 voteHI Michael,
Thanks for the feedback. We will open this up for votes.
Thanks
Karl
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Add a Multiple Visitor easier
Please add "Save and ADD NEW" button.
With current solution if you add multiple visitors you need to click three (3) times to get back to to adding a new. Doing this with 10 - 40 people is very time consuming.2 votesHi Michael,
Thanks for your idea, I'll bring it to the team for review. In the mean-time I will open this up for votes.
Thanks
Karl
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Print badge at Interzones
It would be valuable to be able to print badges at Interzones so security can identify visitors who have not checked into an Interzone after the initial guardhouse sign in.
1 voteHi Matthew,
Thanks for bringing this to our attention. It appear there are issues with the print settings for interzone kiosks. We will review this with the development team. In the mean-time I will leave this open for votes.
Thanks
Karl
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Email reply to On Pass and/or questionnaire
We have visitors that reply to either the OnPass or the pre-registration questionnaire, however both go to msg@whosonlocation which appears to either go nowhere or is unmanaged. It would be ideal to have the reply come to a specific email address within the company instead.
On the actual OnPass, there is no statement that says NOT to reply - such a statement IS shown as being on the OnPass in your Help section. There is a "do not reply" statement on the questionnaire.
1 voteHi Rebecca,
Thanks for your feedback. We have discussed with the team and will add a 'Do not reply' message to the OnPass email in an upcoming release.
As for allowing visitors to reply to the message, we will leave this open for votes from the community.
Thanks
Karl
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Total visitor number per location in people presence reports
Suggestion from customer account:
It would be beneficial to view the cumulative number of visitors on a given day across all sites within the People Presence report. The infographic shows a good view of the cumulative number of visitors at a single site on a given day, however, the report view only gives a very detailed look. It is a highly manual process in Excel to show the cumulative number of visitors on a given day/month across multiple locations.
It would be helpful if the report included a total visitors figure for the selected date range, and for the 'All…1 voteAmanda has reached out with additional information regarding this request so I've updated the description and reopened it for votes.
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New trigger placeholder for pre-registered visitors "match.expected_sign_in"
"match.expectedsignin" is not currently available in our placeholder list. This will be useful to create a trigger when a new pre-registration is done,
The trigger sent a mail notification to admin staff so they are well aware, and they can arrange a for necessary arrangement for incoming visitors in advance1 voteHi there,
Thanks for your request. We will open this ticket up for votes from the wider community and bring it forward for discussion with stakeholders.
Thanks
Karl
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Additional email addresses within Contractors/LiabilityNotification Recipients Field
It would be so helpful to add additional email addresses to "Send to this non-employee" for 'Notify the following people within our organization when insurance policies are due to expire' e.g. we have the email address of the direct contact at the Contractor company, however we would like to add the Contractors office/admin account to this field also, e.g employee.name@theirbusiness.com and office@theirbusiness.com to both be within this field.
Same thing for the field on the same page, underneath within 'Nominate an internal email address where people must send the updates Insurance Policy Details to'. As our location in Sydney is…
3 votesThanks for your suggestion,
Adding more flexibility around external notifications is on our radar. We will investigate further and in the mean-time open this up for votes form the community.
Regards
Karl
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Induction poster contractor sign in
The Induction Kiosk poster with a QR code to complete the induction is great. However, at the moment new contractors who have a pending status cannot log in using the poster. It would be great if contractors with a pending status could sign in using the induction poster, complete the induction and then have the status update to active.
3 votesHi Jasmine,
Thanks for the suggestion.
We will open this up for votes as it would be a significant change to the logic around how Contractors statuses work.
In the mean-time - if you use the 'Deny Access When - expires' setting for your induction courses then Contractors who arrive on site will not be able to sign in until then have completed the induction. That way you can set the status of any contractors who are ready to come on site to 'active' as soon as their profiles are complete and your are ready for them to begin work.
Thanks
Karl
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More general name search
It would be great if when people try to sign in as an employee or a contractor that if the name entered doesn't exactly match anyone in the system that is shows similar names as selectable suggestions. I find for example people like "Michael Black" might be entered in the system as "Mike Black" and then they are not able to sign in even though they are set up.
1 voteHi Jasmine,
Thanks for your feedback. We have plans to improve the kiosk search experience and will take this into consideration during scoping.
Regards
Karl
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Dashboard Filters
It would be useful to be able to filter Zones on the Dashboards, so a screen can be placed near a sign-in point and only show staff/contractors signed into that Zone, not a whole site.
1 voteHI Paul,
Thanks for this. We will open this up for votes and review this along with other planned dashboard improvements in the future.
Regards
Karl
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watchlist for Contractors to stop contractors signing in as visitors
Currently the only way to build a watchlist is manually, if you have thousands of contractors this is not possible. Can we have one of the following?
1/ OnLocation creates the ability for automatically adding contractors to a watch list once the contractor is created.
2/ OnLocation makes available Watchlists through the API - This would allow customers to build a simple automation to add contractors to the watchlist as they are added as a member.
15 votes -
ID scanning Mobile/Tablet all in one
Would be beneficial for registering visitors and scanning their license in an all in one app. As of now you have to register the visitor on either the web browser/app, then open the OnScan app to scan the ID. Having it built into the OnScan app to register and scan ID will increase efficiency, especially when registering truck drivers with a tablet.
2 votesHi Chris,
Thanks for your feedback. We will open this up to the wider community for votes.
Thanks
Karl
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New/better platform for building inductions
I'm really struggling to use the current tool for building inductions. It's difficult to resize images without them disappearing altogether; difficult to move blocks around - sometimes the "drop" highlight comes up, sometimes it doesn't. I've tried on different PCs but the tool behaves in the same way regardless. It's hard to get my induction to look professional with such a finicky tool. I'm surprised there are no other suggestions for a revamped tool in here.
8 votesHi Rebecca,
Thanks for your feedback. We have had a number of requests to improve the induction builder. We'll open this up to votes from the wider community and to gather feedback on potential improvements.
Regards
Karl
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batchprint
Can you make is possible to batchprint pre-registered visitors badge passes? Add it like a feature to activate so its not on as default. We have a customer that print up to 100 passes at the time and they dont like to manually click out every pass.
best regards
Andreas1 voteHi Andreas,
Thanks for your suggestion. We can see how being able to print visitor passes in bulk for a large event would save a lot of time. We will investigate this and add it to our roadmap.
Thanks
Karl
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triggers in API
More and more work is being completed with the API, This request is to ask for the API to include Triggers. With the ability to access triggers and trigger ID and name of the trigger we will be able to assist more customers, particularly those customers that have 20 to 30 triggers per location across 50 plus locations.
This request is to make Triggers available through the API
10 votesHi Peter,
Improving our API is a priority for us. We will add block out space in the roadmap and reach out to you and your team to discuss requirements once we begin scoping.
Thanks
Karl
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Signin/signout Method Notification.
Sign in/out method notification. To be able to alert the host what method the visitor used to sign in/out. As we have a high volume of visitors for security reasons to know who has to be signed out manually.
1 voteHi Ayesha,
Thanks for your input. We will open this up to the community for votes. In the meantime, I would like to share a suggestion. If you enable the 'Zone Selection' basic question for visitors and tick 'host notification' then the visitor arrival notification should include the name of the access point the visitor signed in through. If your kiosks each use a different access point you will know exactly which one they used. Hope that helps.
Thanks
Karl
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Contracts Trigger - Deny access if contractor org has no contract
Create a new trigger rule that can detect if a contractor organization has no contract on file.
Current triggers only work if an organization has a contract - we need to deny access if there is no contract or if all contracts are expired/not valid/not active/etc.
It might also make sense to add contract "types", so that be used by a trigger as well. For example, if no "Contract Type A" exists or is expired, deny entry and send an email.
3 votesHi Chris,
Thanks for your suggestion. We will open this idea up to the wider community for votes.
Thanks
Karl
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