172 results found

1. Optional “Getting Started” Video for Induction Kiosk + Editable Completion Message for All Induction Courses

   Customers are requesting more control over the induction experience. Two enhancements are proposed:

   1. Making the “Getting Started” tutorial video optional (Induction Kiosk only).

   2. Allowing the completion message to be editable for all induction courses, regardless of whether they are completed on the Kiosk or online.

   Current Behaviour
   A. Induction Kiosk Only
   Before an induction begins, users must go through three mandatory steps:

   a.1. Check your Profile
   b.2. Check your Organization
   c.3. Getting Started Video – “Learn how it works”
   c.4. The video step cannot be disabled.

   B. All Induction Completion Flows (Kiosk + Online)

   Once a user completes an induction course, the system displays a fixed message:

   “Congratulations! You have successfully completed and passed the [Course Name] induction. Your record will be updated and a Certificate of Learning for this Course will be emailed to you shortly.”

   This text cannot be edited by customers.

   Requested Enhancements
   1. Enable/Disable the “Getting Started” Video (Induction Kiosk Only)

   Allow customers to turn this step on or off depending on whether they feel the tutorial is required.

   1. Editable Completion Message (Applies to All Induction Courses)

   Provide a field in the induction settings where customers can edit or replace the default completion message.

   For Optional Kiosk Video:

   1. Faster flow for returning visitors who already know how the kiosk works.
   2. Reduced congestion at busy sign-in locations.
   3. More consistent experiences for repeat contractors and employees.

   For Editable Completion Message (Kiosk + Online):

   1. Let's organizations tailor final instructions (e.g., “See reception”, “Collect badge”, “Proceed to safety briefing” instead of ticking another feature like Triggers for Notification once user is done with it).
   2. Supports site-specific compliance or operational messages directly instead of before that page. Reference SF Ticket: 06905840

   Customers are requesting more control over the induction experience. Two enhancements are proposed:

   1. Making the “Getting Started” tutorial video optional (Induction Kiosk only).

   2. Allowing the completion message to be editable for all induction courses, regardless of whether they are completed on the Kiosk or online.

   Current Behaviour
   A. Induction Kiosk Only
   Before an induction begins, users must go through three mandatory steps:

   a.1. Check your Profile
   b.2. Check your Organization
   c.3. Getting Started Video – “Learn how it works”
   c.4. The video step cannot be disabled.

   B. All Induction Completion Flows (Kiosk + Online)

   Once a user completes an induction… more

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   0 comments  ·  Inductions  ·  delete…  ·  Admin →
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2. Add default certifications to induction invitations

   It would be valuable to be able to request default certifications be added directly to inductions. Eg, At a school where all contractors and volunteers require a Working with Children check.

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   0 comments  ·  Contractors  ·  delete…  ·  Admin →
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   Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

   Hi Matthew,

   Thanks for your suggestion. We will open this up to votes and are planning a block of work on pre-authorizing contractors later this year.

   In the mean-time, did you know you can create a custom questionnaire that allows contractors to upload certification details when they sign in at a kiosk? Here is the helpdesk article: https://helpdesk.whosonlocation.com/hc/en-us/articles/7015216918297-Ask-employees-to-provide-certification-details-during-sign-in

   Regards

   Karl

3. Enable Silent Printing (Edge Browser)

   Currently, OnSite kiosks using Brother label printers on Microsoft Edge require manual confirmation for every print job. This slows down visitor and contractor processing, particularly in high-traffic environments, and creates inefficiencies for staff managing inductions or check-ins.

   Introducing a “Silent Printing” feature for Edge, allowing print jobs to be automatically processed without manual intervention. This feature could be configurable per kiosk or globally for a location.

   Benefits:

   Operational Efficiency: Streamlines check-ins and inductions, reducing time per visitor.

   Cost Savings: Less staff time spent monitoring or confirming print jobs if client prefers Edge.

   Scalability: Supports high-volume locations with multiple kiosks without additional resources.

   Improved User Experience: Faster, seamless onboarding for visitors and contractors.

   Reduced Support Incidents: Fewer printing-related helpdesk queries or delays.

   Additional Considerations:

   Retain optional manual confirmation for compliance-sensitive environments.

   Include logging for auditing and traceability of silent print jobs.

   Focus on Edge browser for initial rollout to ensure controlled testing and adoption.

   Reference: SF Case, 06899174.

   Currently, OnSite kiosks using Brother label printers on Microsoft Edge require manual confirmation for every print job. This slows down visitor and contractor processing, particularly in high-traffic environments, and creates inefficiencies for staff managing inductions or check-ins.

   Introducing a “Silent Printing” feature for Edge, allowing print jobs to be automatically processed without manual intervention. This feature could be configurable per kiosk or globally for a location.

   Benefits:

   Operational Efficiency: Streamlines check-ins and inductions, reducing time per visitor.

   Cost Savings: Less staff time spent monitoring or confirming print jobs if client prefers Edge.

   Scalability: Supports high-volume locations with multiple kiosks without… more

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   Ready for Votes  ·  0 comments  ·  Badge Printing  ·  delete…  ·  Admin →
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4. Report to See When a Contractor Organization Was Last On Site

   Customers would like the ability to report on the most recent onsite activity at the organization level, not just by individual contractor records.

   Current Limitation:
   The People Presence Report can show the last sign-ins per individual, but there is no automated or direct way to determine the last activity date for a contractor organization as a whole.

   Why This Matters (Customer Value):
   Many organizations manage contractor relationships at the company level rather than individual worker level. The ability to track an organization’s most recent onsite activity would support:

   Contractor compliance monitoring (e.g., “Which approved vendors are still active?”)

   Contract review and renewal decisions (e.g., shutting down or renewing access for inactive suppliers)

   Site and safety oversight (e.g., ensuring only current and relevant vendors remain enabled for access)

   Operational efficiency by eliminating manual checks or workarounds using individual sign-ins.

   Having a “Last Seen On Site (Organization)” field or report would reduce manual admin effort and improve visibility across contractor engagement.

   Suggested Approaches (Flexible):

   Add a column in People Presence, Contractor Report, or Organization Profile showing:
   ➤ Last organization sign-in date (based on the most recent sign-in from any linked member)

   Allow this field to be filterable, sortable, and exportable.
   SF Reference: 06891388

   Customers would like the ability to report on the most recent onsite activity at the organization level, not just by individual contractor records.

   Current Limitation:
   The People Presence Report can show the last sign-ins per individual, but there is no automated or direct way to determine the last activity date for a contractor organization as a whole.

   Why This Matters (Customer Value):
   Many organizations manage contractor relationships at the company level rather than individual worker level. The ability to track an organization’s most recent onsite activity would support:

   Contractor compliance monitoring (e.g., “Which approved vendors are still active?”)

   Contract review… more

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   Ready for Votes  ·  0 comments  ·  Reporting and Dashboards  ·  delete…  ·  Admin →
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5. Can we remove the ability of ‘Limited Certification Managers’ to add new certificates (limit user access or create a new user role)?

   Hi Team

   I have this request for deeper control from Matthew at Cummins. Could you consider the ability to turn on or off the ability for a Limited Certification Manager to add new certificates, as we have customers that use this feature, and giving the ability to turn on or off the option will give total control to the customer.

   Can we remove the ability of ‘Limited Certification Managers’ to add new certificates (limit user access or create a new user role)?

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   Ready for Votes  ·  0 comments  ·  Certifications  ·  delete…  ·  Admin →
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6. Archive inductions

   It would be great to be able to archive inductions, that are no longer active, instead of all inductions always showing. We need to be able to keep old inductions, as evidence, so archiving would be fantastic. Thanks

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   0 comments  ·  Inductions  ·  delete…  ·  Admin →
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7. OnEvac - Shelter In Place/Lockdown notification

   We use WhosOnLocation and OnEvac at a school.
   At present we can't use the OnEvac system to do Shelter In Place/Lockdown notifications to employees or guest on site. But it would be extremely useful if we could.

   We don't want to give guests or employees instructions to evacuate buildings when they should be finding a safe spot to conceal themselves away until an all clear is given to come out.

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   1 comment  ·  Evacuation Management  ·  delete…  ·  Admin →
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   Gathering Requirements  ·  Adminanonymous (Admin, MRI Software) responded

   Thanks for your suggestion.

   We agree that supporting a wider variety of emergency situations is critical.

   We have a project in our roadmap to create 'incident management templates' which will allow you to create and trigger pre-configured emergency notifications with a customizable audience.

   I will keep you updated on the status of this project.

   Regards

   Karl

8. Delivery settings - send notification to contractor.

   If a delivery arrives for a contractor, then be able to send a notification of its arrival and location.

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   0 comments  ·  Location Settings  ·  delete…  ·  Admin →
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   Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

   Hi Jessica,

   Thanks for your suggestion. We will discuss this improvement with the team and open it up for votes.

   Thanks

   Karl

9. Add a Multiple Visitor easier

   Please add "Save and ADD NEW" button.
   With current solution if you add multiple visitors you need to click three (3) times to get back to to adding a new. Doing this with 10 - 40 people is very time consuming.

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   1 comment  ·  Visitors  ·  delete…  ·  Admin →
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   Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

   Hi Michael,

   Thanks for your idea, I'll bring it to the team for review. In the mean-time I will open this up for votes.

   Thanks

   Karl

10. Dashboard Filters

    It would be useful to be able to filter Zones on the Dashboards, so a screen can be placed near a sign-in point and only show staff/contractors signed into that Zone, not a whole site.

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    0 comments  ·  Reporting and Dashboards  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    HI Paul,

    Thanks for this. We will open this up for votes and review this along with other planned dashboard improvements in the future.

    Regards

    Karl

11. batchprint

    Can you make is possible to batchprint pre-registered visitors badge passes? Add it like a feature to activate so its not on as default. We have a customer that print up to 100 passes at the time and they dont like to manually click out every pass.

    best regards
    Andreas

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    0 comments  ·  Badge Printing  ·  delete…  ·  Admin →
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    Gathering Requirements  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Andreas,

    Thanks for your suggestion. We can see how being able to print visitor passes in bulk for a large event would save a lot of time. We will investigate this and add it to our roadmap.

    Thanks

    Karl

12. Have different certification notification periods per certification - currently can only have one setting across all certificates

    Have different certification notification periods per certification - currently can only have one setting across all certificates

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    0 comments  ·  Certifications  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Lenore,

    Thanks for your idea. We will open this up to the wider community for voting.

    Thanks

    Karl

13. Alcolizer randomisation

    We already have an integration fro Alcolizer, I have asked multiple times over the past 6 years to allow randomisation to apply. Currently we can only breath test every person, customers are asking for and some of our competitors already have the ability to randomize who needs to complete a breath test. The ability for the customer to set some rules like every contractor must do 3 breath tests a year or 45% of contractors and 20% of employees must complete a breath test in a 12 month period.

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    0 comments  ·  Integrations and API  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Peter,

    Thank you for your feedback. We will leave this open to determine community interest and feedback and consider it in our future roadmap planning.

    Thanks

    Karl

14. Expected arrival function for offsite employees at appointments

    I want Team Leaders to be able to check if an employee has completed an appointment offsite in the time expected. e.g. other employee tracking apps allow the employee to load expected time at appointment offsite, if they don't check in by x time their team leader gets a prompt to check in. The team leader will need to be different for employees in different teams. It needs to work offsite- e.g. bob goes to see client offsite at 4pm, expected to finish at 5pm, he goes straight home after. Team leader gets a prompt to check in at 5.15 that he is safe.

    I want Team Leaders to be able to check if an employee has completed an appointment offsite in the time expected. e.g. other employee tracking apps allow the employee to load expected time at appointment offsite, if they don't check in by x time their team leader gets a prompt to check in. The team leader will need to be different for employees in different teams. It needs to work offsite- e.g. bob goes to see client offsite at 4pm, expected to finish at 5pm, he goes straight home after. Team leader gets a prompt to check in at 5.15… more

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    0 comments  ·  Mobile Apps  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    HI Alison,

    We have a scheduled roadmap item for later in 2025 to implement safety check-ins for employees and contractors. We will take your suggestion into consideration and open this up for further votes.

    Thanks

    Karl

15. Mobile SOS choose who receives for different employees

    If a staff member uses the SOS on their mobile their message should go to their team leader but at the moment I can only choose generic people to respond regardless of who presses SOS. I would like to be able to choose who gets it- as well as require at least 1 or 2 people who always get it.

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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Alison,

    Thanks for your feedback.

    We want to ensure that an SOS message is always seen, which is why they have been developed to go to all SOS responders at a location. We will open this request up for voting & feedback from the wider community.

    Thanks

    Karl

16. Instant messages have SMS delivery option even if using mobile app

    I want to send instant messages as a text message if needed to all employees. If something is an emergency staff will see it more readily if it comes through as a text message rather than an app notification. I want to choose if it goes as an SMS to all (e.g. an emergency notice) or app notification (non urgent message)

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    0 comments  ·  Employees  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Alison, thank you for your suggestion. We will open this this up for voting and feedback.

    Thanks

    Karl

17. Implement so you can see who are signed in on onlocation mobile app

    Make it possible to see who is signed in on the onlocation mobile app. Do it as an administrator feature

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    1 comment  ·  Mobile Apps  ·  delete…  ·  Admin →
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    In Development  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Andreas,

    I am pleased to tell you that this feature is in development and will be released very soon. Employees with the Sign in/out manager and/or Reports Manager user roles will have access to a new area called 'On-Site Insights' where they can look up who is currently signed in at their locations. Stay tuned for future updates.

    Regards

    Karl

18. Consistent formats in questionaires across all OnLocation Platforms

    Question asked are inconsistent in their formatting across browser and mobile app. For example, question for expected duration on site from kiosk/QR code is asking for duration in minutes whereas in the mobile application is asking 24h time.

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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Isabelle,

    Thanks for your feedback. We will open this up for community comments and set the status to 'Ready for Votes'.

    Thanks

    Karl

19. Certificate expiry

    Have an expiry period on a certification itself, much like inductions. E.g. First Aid cert entered in the Cert manager is given an validity period of 1yr. So any first aid certs uploaded for people automatically alert based on ValidFrom date entered. I know there's the ValidTo date on each uploaded cert, but this is pretty error prone and it would be a good reference for people to know that the cert is only valid in our eyes for 1year before they need to renew.

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    Ready for Votes  ·  1 comment  ·  Certifications  ·  delete…  ·  Admin →
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20. Show all questions in one screen on kiosk

    Would it be possible to achieve the view on the Kiosks where all questions within the questionnaire are displayed on one screen, rather than one question per one screen (as it is when using Sign in/out Manager)?

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    0 comments  ·  Visitors  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Martyna,

    What device are you using for your kiosk?

    Showing sign-in questions all in one screen is available as a setting for PC kiosks. Due to the size of the screen and need for touch controls it is not currently supported on iPad kiosks. I will leave this open for votes as we gather requirements for future kiosk improvements.