132 results found
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Auto replies on invoices sent to palace that do not arrive in palace
When we send invoices through to palace to document flow, quite often some invoices do not arrive in palace. As we are sending 20 - 80 invoices at a time and only 2-5 invoices to not show up. There is no easy way of knowing what has not shown up in Palace and we are unaware that invoices are missing until we receive a reminder notice from the supplier. It would be great if an email failed to reach palace there was an auto reply that the message failed to send.
2 votes -
Email Invoices to owner directly from Works order
Emailing invoices directly from the Works Order to the owner
2 votes -
Meth
Under property safety, adding an area for Meth Reports and mcg results
1 vote -
Accurately calculate the bond top up, when applying a rent increase, based on the correct amount required, not retrospectively
Currently when you apply a rent increase and choose to increase the bond, Palace calculates the required bond top-up but applies this retrospectively, which is not even lawful. Palace needs to calculate the bond increase based on the rent increase
1 vote -
Automation hub
When scheduling things in the automation hub, there is and option for one time, day or weekly - it would be great to be able to schedule a monthly email to go out for those pesky meter reading requests for check meters.
1 vote -
Bulk email with individual rental ledger per tenant
Be able to send an email to multiple different twnnats/ properties with their own rental ledger attached so that when you email regarding rent arrears you can email all tenanst at once with their individual rental ledger attached.
1 vote -
Last rent increase date on Statement
This is a request from an owner. I had a small suggestion that may be worth passing on to Palace as a potential system improvement. I’ve copied Joe in simply because it relates to a broader compliance benefit for owners and property managers.
Given the Residential Tenancies Act requirement that rent cannot be increased within a 12-month period, it would be helpful if Palace statements displayed the date of the last rent change, rather than only the tenancy start date.1 vote -
Owner or Supplier email reply to work orders be filed in relevant property diary.
Owner or Supplier email reply to work orders to be received and filed in relevant property diary. Currently, email reply to work order is stored in Owner/Supplier diary on being received. Would be more efficient for access and tracking if in relevant property diary, especially when multiple properties under one owner
1 vote -
Termination reason should be mandatory when Termination date is entered
Under Tenancy I would like to request that the field "Termination Reason" is made Mandatory when "Termination Date" is populated. Termination Reason is required by CHRA - however we are finding some of our TM's are not populating this field at the time of termination resulting in going back in and updating to comply with CHRA requirements. We would like to prevent them saving until they have selected a reason.
1 vote -
Work Orders
Have the Work Order email (to supplier) appear the same as the Work Order description box.
A numbered list can be typed into the description box then just appear as one line in the email on the next screen. Annoying!1 vote -
Share contact details via sms
The ability to send a contacts details, eg tenant name, number, address to a tradesperson or an owner via the Palace app on the phone.
1 vote -
Phone app should have diary for easy note making
The Palace phone app needs to be updated so we have the option to access the diary to make notes while out and about
The work order on the app doesn't work well and doesnt feed through to the supplier1 vote -
Download inspection option on inspection link
Email to owners regarding an inspection report gives a link to the inspection report which generates faster than generating a pdf of the report. (This change was done recently). We would like a download button or similar on this page so that the owner can convert this html page to a pdf for the owner to save for their records.
1 vote -
Duplicate Inspections with photos
Is there anyway of doing something that would help property managers duplicate inspections with the photos?
Once we do a full exit inspection, there’s no point in doing it all over again for the new tenants as nothing has changed. Both inspections would be the same.
1 vote -
Being able to complete an inspection on 2 different devices
Being able to complete an inspection on 2 different devices..
Example: colleague does half an ingoing inspection, and I finish the rest. There is currently no way to merge these into 1 full report, OR reopen an inspection that has been imported and continue off of this.
1 vote -
Independent commission rates for Rent and Receipting tenant invoices
I think it would be quite useful to be able to manually (permanently) set the commission rate on a tenant’s invoice payment as the system currently charges the same commission rate for rent and invoices. You can currently set exceptions for commission on maintenance (eg different rates for different suppliers) but the payments from the tenants are the same for rent and invoices. Eg if your commission is set to 8% it would be nice to be able to keep the rent commission at 8% and have the ability to make the invoice commission 10%, 6%, 4%, 0% etc. You…
1 vote -
Maintenance Fees Overides, we need a if this $$ then 10% or if that $$ then $10 option please
I know you can do a $10 overide on Watercare for example, but what we need is the option of "if then that". So where a water invoice is less than $100 then 10% maint fee applies, but if the invoice is above $100 it can be capped at $10 flat fee. Our BDMs like to offer special fees to customers.
1 vote -
leisa@elderstoongabbie.com.au
Invoice Owner when No Funds are Held - can we do an invoice that still comes up in Pending / Insufficient Funds to an owner (for removal of advertising, etc) when the owner has no money? Would be good for the invoice to be emailed to the owner as it would if the owner had funds, otherwise we need to do a manual invoice which is more double handing.
1 vote -
invoice tenancy
When adding a tenancy invoice for water there is only 5 sections to allow us to add individual expenses seperately. Would it be possible to add another 3 or 4 as some water bills have multiple expenses for the same type eg: water usage can take upto 6 sections, and then we need to add the supply charge. Hope this makes sense. Thank you 😊
1 vote -
Account Property Charges and Supplier Charges Dashboard
If multiple accounts personnel are involved, is there a way to display all unprocessed charges collectively on the screen, so they can easily identify any potential duplicate entries? do not need toggle each account person.
1 vote
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