152 results found
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Edit supplier bank account
It would be handy if you could edit the supplier bank account from the online file as part of end of month. i.e. new supplier added and to be paid but bank account number not entered so if we had the option to edit/add bank account number before processing payment file this would avoid having to pay the supplier manually or going into the supplier, making and saving the necessary changes and re-creating the online file.
2 votes -
Client Portal activation email
When we activate an owner to have access to the Client Portal, we receive an email but it currently does not have any identifying information in the email as to which owner or property it relates to.
Please have an identifier included in the email.
2 votes -
Agency - Contact
Is it possible under agency view to show mobile number as well as landline
2 votes -
API to upload transactions
It would be great if there was an API POST request so that you could upload transactions into Palace using API. This would be especially helpful with water invoices. I have water invoices that download automatically into Sheets. And I would be able to fully automate the process were there an API Post request possible for uploading transactions. I wouldn't need to manually go through selecting Supply charge on water invoices. Hopefully you can implement this
2 votes -
owner reports to excel
Would be nice to be able to export owner report to excel rather than PDF.
2 votes -
Owner bank accounts report is not secure data
The Owner Bank accounts report should come under "Special Reports". I have discovered that all our users can access this report, which has no options and contains owner names, addresses and bank account details for the FULL PORTFOLIO, not just their own properties. If this report was recorded under special reports we would be able to toggle off access via the user authorities.
2 votes -
Add a hyperlink
Have the ability to add a hyperlink to text within the Property, Advertising text box, so when published to the likes of Trade Me, there is a clickable link within the advert.
Eg, link to a viewing booking page or company website2 votes -
Bond payments to Tenancy Services should appear in Tenant transactions
You can see the Bond receipt under Tenant transactions - Other amounts, but you cannot currently see when the bond was paid to Tenancy Services.
2 votes -
Auto replies on invoices sent to palace that do not arrive in palace
When we send invoices through to palace to document flow, quite often some invoices do not arrive in palace. As we are sending 20 - 80 invoices at a time and only 2-5 invoices to not show up. There is no easy way of knowing what has not shown up in Palace and we are unaware that invoices are missing until we receive a reminder notice from the supplier. It would be great if an email failed to reach palace there was an auto reply that the message failed to send.
2 votes -
Tenant Portal - Change 'Inspection Date' to 'Appromiate next inspection date'
It would be great if the tenant portal stated 'approximate next inspection' or 'exact date will be confirmed with you' - something to that extent to avoid some some tenants that will take this date as confirmed when we may adjust the inspection day before issuing notification.
1 vote -
Seeing email address's and/or brief description in the diaries
Seeing email address's and/or brief description in the diaries so we don't have to click into each email to find what we need.
1 vote -
When the bank import has been completed and the Finish button has been pushed, it takes you to Transactions. It would be better if it took
After completing all the bank import transactions, we hit the Finish button. Palace then takes you to the Transactions page. It would be better if Palace directed you to the Reconciliation page.
1 vote -
Published Property Report / Stock List
It would be great to be able to generate a stock list for prospective renters who come into the office asking what rentals are available. A report that only shows published properties.
Currently the admin staff generate the available property report but then have to check the websites and delete out any that aren't published. This is time consuming, especially when done on a daily basis and available dates may be entered for a variety of reasons.1 voteHi Supporters
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Charging Tenant Invoice - Search Field - Address Format
When processing supplier invoices for payment, the system allows users to search using the property's full address (e.g. 123 Example Street, Sample NSW), making it quick and easy to locate the correct property.
However, when charging tenant invoices, the tenancy search field displays addresses in the format "Example Street (/123), Sample, NSW" rather than the standard address format. As a result, users cannot search by the full address and must instead search by the street name before manually selecting the correct tenancy.
This presents a significant risk where multiple properties exist on the same street, increasing the likelihood of selecting…
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Claire Weggery
Insurance Statement/report
Can we please have a new report created under property like we do for HH. This means we produce when we change insurance details in the system so that its easier to provide to the tenant
(Currently I have had to make a merge field document/email instead)1 voteHi Supporters
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Automation exclusions
The automation options currently do not allow many filters. When a new tenant is signed up but not moving in for a couple of weeks, they are receiving text reminders for an inspection, as I have the in-going inspection set. This is confusing, and there is no setting available to specifically prevent ingoing inspection reminders from being sent before a tenancy has started. Can there be an additional filter added so that these messages are only sent after a tenant's move-in date?
1 voteHi Supporters
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Generate 'Owner Invoice'
When processing an invoice, and selecting "Generate 'Owner Invoice'" the original invoice should be included in the email that is sent to the owner. This is already available for tenant invoices.
The owner invoice process only sends the generated owner invoice PDF to the owner's primary email address. The original supplier invoice is not automatically included in this email. When you generate an owner invoice, you can choose to download or email the owner invoice, but the email will only contain the owner invoice document. If you need to send the original supplier invoice to the owner, you will need…
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Pet Bond
Please switch on Pet Bond section for Australian users.
NZ have a separate section for this - Australians own animals too! :)
Currently adding Pet Bond $$ to overall bond and it is throwing out my reporting.1 voteHi Supporters
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mail merge tenants without notifying archived tenants
When using the Mail Merge option to send out inspection notifications, all archived tenants are emailed as well if you select not to just notify the head tenant. These tenants cannot be removed as they have made payments as flatmates, so they end up getting an inspection notice. Please add a check box to the mail merge where you can unselect tenants or remove archived tenants from this function completely.
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Allocating A Works Order When Entering Invoice - Supplier
There should be a drop down to select the work order relating to the invoice when entering a supplier invoice to a property
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