127 results found
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Custom View Inspection Reports - Include 'Property Last Inspection Date" as a merge field.
Please include Last Property Inspection Date in column choices in Property reports. This will enable us to see what inspections are overdue.
6 votes -
Sent Inbox
An inbox that has all your sent emails in palace, so we don't have to go back into the property, owner or tenant individually.
10 votes -
Document editor
Using the document editor is really slow and frustrating (especially when it comes to text colours, sizing, and hyperlinks). It'd be awesome to have a cleaner editor and be able to add emojis to keep our communication current (instead of being stuck with Microsoft Word 2009 standards)! :)
7 votes -
Edit tenant invoice amount
It would be great to have a 'high authority' be able to edit the $ amount for a tenant invoice, instead of having to reverse the transaction for cases where the invoices have already been entered and we are awarded a lesser amount.
2 votes -
A tab on the tenant/owner home page that holds all files and documents for easy access
A tab added to the tenant/owner home page that holds all files/documents for easy access. At the moment you have to scroll through the whole diary to find a document.
2 votes -
Pre-filled bond refund form
All NZ users generate the same bond refund form.
It woudl be helpful if Palace provided a document template for this based on Tenancy Services bond refund form, and included prefilled data from Palace.
i.e. the bond number and total bond ammount.....
This would be a time saver and reduce user error.7 votes -
Automation Hub Email Communication
The email address of the second tenant (additional tenant tab) should be picked up as well when using the automation tab.
Noticed that when sending an email using the automation hub, only the primary email address is getting the message. Also, it would be nice that we can add a CC email address when setting up the automation so that the PM will be copied to, especially when sending in bulk messages
7 votes -
Dashboard to have Outstanding Invoice Tab
Like how we have Rent Arrears, Rent Increase etc information on dashboard it will be amazing to have outstadning invoice information as well. It will make PM work really easy.
1 vote -
Owner or Supplier email reply to work orders be filed in relevant property diary.
Owner or Supplier email reply to work orders to be received and filed in relevant property diary. Currently, email reply to work order is stored in Owner/Supplier diary on being received. Would be more efficient for access and tracking if in relevant property diary, especially when multiple properties under one owner
1 vote -
All Reports to be exported in Excel and CSV without Palace formatting
Excel and CSV files can be difficult to work with due to palace formatting. Simple headers and column formatting is better to be able to work with once downloaded.
1 vote -
Termination reason should be mandatory when Termination date is entered
Under Tenancy I would like to request that the field "Termination Reason" is made Mandatory when "Termination Date" is populated. Termination Reason is required by CHRA - however we are finding some of our TM's are not populating this field at the time of termination resulting in going back in and updating to comply with CHRA requirements. We would like to prevent them saving until they have selected a reason.
1 vote -
Automation Hub rent arrears sms and emails
When we get the notification that the sms or emails have been sent, it would be good to know who these were sent to so we can monitor them
7 votesThis is a great idea and something we will look at bringing into Palace in Sept. See attached concept design of what we will build out
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Notification for Task Management
When adding a task management, would it be possible to add a notification alert once its been completed or becomes overdue?
4 votes -
Work Orders
Have the Work Order email (to supplier) appear the same as the Work Order description box.
A numbered list can be typed into the description box then just appear as one line in the email on the next screen. Annoying!1 vote -
Share contact details via sms
The ability to send a contacts details, eg tenant name, number, address to a tradesperson or an owner via the Palace app on the phone.
1 vote -
Accidental Submit of Inspection Report
While conducting inspections, it's quite easy to accidentally press the 'Submit' button partway through. This is easily done because the button is located in the same place as the 'Take Photos' option when in a room.
If the 'Submit' button is pressed by mistake, there's currently no way to return to the inspection and continue. This is especially frustrating when halfway through an ingoing inspection.
Prior to the most recent update, we were able to re-enter the property and resume the inspection, but it seems that functionality is no longer available.
Ideally, we’d like to see a confirmation prompt appear…
9 votes -
Task Manager - Notify user(s) of update.
A lot of my workmates need frequent updates from me (I manage maintenance, but they manage the relationship with the tenant).
If I am assigned a task in Task manager, I'd love a function where I could select another staff member to be notified of particular updates to that task.
ie. Notify on edit. Notify on state change (to do/ in progress/ pending/ done). Notify on date change.
2 votes -
Task Manager - Simplified view/ Minimize cards to title.
I'd love to be able to see more tasks on a single screen without scrolling so I can get a more complete picture of what's on.
I propose a 'minimize' button, or 'simplified view option' that removes the description from the card so it just shows: Title, Entity, Due date, priority.
*You could also remove the 'Priority tag' (High/ Medium/Low) and simply highlight the top of each card with the respective colour (red, blue, green, white)
2 votes -
Task manager - Toggle workflow view
The Task Manager is great, but it can get overwhelming if you have a number of individual tasks and a few workflows going.
Possible solutions:
Toggle workflow view.
(so you can only see tasks that DONT belong in a workflow.)Collapse Workflows.
Include a collapse button on Workflow cards. When pressed all tasks associated with that workflow disappear except for the one you clicked (which then turns a different color or has a big "+" in the title so you know there are associated tasks.2 votes -
Phone app should have diary for easy note making
The Palace phone app needs to be updated so we have the option to access the diary to make notes while out and about
The work order on the app doesn't work well and doesnt feed through to the supplier1 vote
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