35 results found

1. Presence of a bill should AUTOMATICALLY keep owner's funds.

   Why do we need to add Keepbacks when a bill is already in the system?
   Presence of a bill should AUTOMATICALLY keep owner's funds. I have used many systems and there is no such thing as adding KBs for each bill we key in.
   There is too much admin work involved.
   1) Processing need to key in KB $ and description (the KB total $ needs to manually added/subtracted! - No macros in KB $ box to assist)
   2) PMs need to track KB $ and descriptions each month
   3) Trust acc need to delete KB $ and description when processing bills.

   This process above is highly prone to human errors. It also causes many owners to be upset if we do not monitor KB regularly (again more admin work)
   So, Presence of a bill should AUTOMATICALLY keep owner's funds. We do NOT need to add KB description/$ for all the bills we keyed into system
   Keepback is only for instances where PMs need to hold funds when bills are not ready to be keyed into system.

   Why do we need to add Keepbacks when a bill is already in the system?
   Presence of a bill should AUTOMATICALLY keep owner's funds. I have used many systems and there is no such thing as adding KBs for each bill we key in.
   There is too much admin work involved.
   1) Processing need to key in KB $ and description (the KB total $ needs to manually added/subtracted! - No macros in KB $ box to assist)
   2) PMs need to track KB $ and descriptions each month
   3) Trust acc need to delete KB $ and description when… more

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   0 comments  ·  Transactions and Statements  ·  delete…  ·  Admin →
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   Ready for Votes  ·  AdminAllan Vaifale (Product Owner, MRI Software) responded

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2. Change the way Keepbacks show on an owner statement. Show the actual Keepback amount required and not the amount that is currently kept back

   Change the way Keepbacks show on an owner statement. Show the actual Keepback amount required and not the amount that is currently kept back as this confuses the owners

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   0 comments  ·  Transactions and Statements  ·  delete…  ·  Admin →
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   Ready for Votes  ·  AdminAllan Vaifale (Product Owner, MRI Software) responded

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3. Edit tenant invoice amount

   It would be great to have a 'high authority' be able to edit the $ amount for a tenant invoice, instead of having to reverse the transaction for cases where the invoices have already been entered and we are awarded a lesser amount.

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   0 comments  ·  Transactions and Statements  ·  delete…  ·  Admin →
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   Ready for Votes  ·  AdminAllan Vaifale (Product Owner, MRI Software) responded

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4. Published Property Report / Stock List

   It would be great to be able to generate a stock list for prospective renters who come into the office asking what rentals are available. A report that only shows published properties.
   Currently the admin staff generate the available property report but then have to check the websites and delete out any that aren't published. This is time consuming, especially when done on a daily basis and available dates may be entered for a variety of reasons.

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   0 comments  ·  Search, Filters and Reports  ·  delete…  ·  Admin →
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   Ready for Votes  ·  AdminAllan Vaifale (Product Owner, MRI Software) responded

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5. Charging Tenant Invoice - Search Field - Address Format

   When processing supplier invoices for payment, the system allows users to search using the property's full address (e.g. 123 Example Street, Sample NSW), making it quick and easy to locate the correct property.

   However, when charging tenant invoices, the tenancy search field displays addresses in the format "Example Street (/123), Sample, NSW" rather than the standard address format. As a result, users cannot search by the full address and must instead search by the street name before manually selecting the correct tenancy.

   This presents a significant risk where multiple properties exist on the same street, increasing the likelihood of selecting the incorrect tenancy and charging the wrong tenant.

   It is requested that the tenancy address format be updated from:

   Example Street (/123), Sample, NSW

   to the standard address format:

   123 Example Street, Sample NSW

   This would align the tenancy search with the supplier payment search, improve usability, and significantly reduce the risk of data entry errors.

   It has previously been suggested that staff search using the tenant's name instead. However, this is not a practical solution, as it would require staff to remember the names of every tenant across all managed properties. Searching by the property's full address is the industry standard, is considerably more intuitive, and provides a far more reliable method of identifying the correct tenancy.

   When processing supplier invoices for payment, the system allows users to search using the property's full address (e.g. 123 Example Street, Sample NSW), making it quick and easy to locate the correct property.

   However, when charging tenant invoices, the tenancy search field displays addresses in the format "Example Street (/123), Sample, NSW" rather than the standard address format. As a result, users cannot search by the full address and must instead search by the street name before manually selecting the correct tenancy.

   This presents a significant risk where multiple properties exist on the same street, increasing the likelihood of selecting… more

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   0 comments  ·  Transactions and Statements  ·  delete…  ·  Admin →
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   Ready for Votes  ·  AdminAllan Vaifale (Product Owner, MRI Software) responded

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6. Claire Weggery

   Insurance Statement/report

   Can we please have a new report created under property like we do for HH. This means we produce when we change insurance details in the system so that its easier to provide to the tenant
   (Currently I have had to make a merge field document/email instead)

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   0 comments  ·  Compliance  ·  delete…  ·  Admin →
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   Ready for Votes  ·  AdminAllan Vaifale (Product Owner, MRI Software) responded

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7. Automation exclusions

   The automation options currently do not allow many filters. When a new tenant is signed up but not moving in for a couple of weeks, they are receiving text reminders for an inspection, as I have the in-going inspection set. This is confusing, and there is no setting available to specifically prevent ingoing inspection reminders from being sent before a tenancy has started. Can there be an additional filter added so that these messages are only sent after a tenant's move-in date?

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   0 comments  ·  Inspections and Maintenance  ·  delete…  ·  Admin →
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   Ready for Votes  ·  AdminAllan Vaifale (Product Owner, MRI Software) responded

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8. Generate 'Owner Invoice'

   When processing an invoice, and selecting "Generate 'Owner Invoice'" the original invoice should be included in the email that is sent to the owner. This is already available for tenant invoices.

   The owner invoice process only sends the generated owner invoice PDF to the owner's primary email address. The original supplier invoice is not automatically included in this email. When you generate an owner invoice, you can choose to download or email the owner invoice, but the email will only contain the owner invoice document. If you need to send the original supplier invoice to the owner, you will need to save a copy on your computer and send it separately, as this is not handled automatically within the current workflow.

   When processing an invoice, and selecting "Generate 'Owner Invoice'" the original invoice should be included in the email that is sent to the owner. This is already available for tenant invoices.

   The owner invoice process only sends the generated owner invoice PDF to the owner's primary email address. The original supplier invoice is not automatically included in this email. When you generate an owner invoice, you can choose to download or email the owner invoice, but the email will only contain the owner invoice document. If you need to send the original supplier invoice to the owner, you will need… more

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9. Two factor approval or verification for Bond Refunds lodged through Palace before being submitted to MBIE

   To ensure accountability and accuracy with the bond refund financial transaction, it would be beneficial to have the option to have any Bond Refunds actioned through Palace, verified or approved by a second party before lodging with MBIE.

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   0 comments  ·  Configuration and Users  ·  delete…  ·  Admin →
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10. Pet Bond

    Please switch on Pet Bond section for Australian users.
    NZ have a separate section for this - Australians own animals too! :)
    Currently adding Pet Bond $$ to overall bond and it is throwing out my reporting.

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    0 comments  ·  Search, Filters and Reports  ·  delete…  ·  Admin →
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11. mail merge tenants without notifying archived tenants

    When using the Mail Merge option to send out inspection notifications, all archived tenants are emailed as well if you select not to just notify the head tenant. These tenants cannot be removed as they have made payments as flatmates, so they end up getting an inspection notice. Please add a check box to the mail merge where you can unselect tenants or remove archived tenants from this function completely.

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12. mobile device

    To be able to open MRI Palace on a mobile device, such as a phone or a tablet, and have it formatted correctly so you can actually see it without the text overlapping etc.

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    0 comments  ·  Integrations  ·  delete…  ·  Admin →
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13. Allocating A Works Order When Entering Invoice - Supplier

    There should be a drop down to select the work order relating to the invoice when entering a supplier invoice to a property

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    0 comments  ·  Transactions and Statements  ·  delete…  ·  Admin →
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14. breadcrumb

    When clicking back in the breadcrumb, it takes user back to the search screen instead of the tenant/owners relevant screen

    For example
    Home > Tenancy > Edit

    When clicking Tenancy, it goes back the search screen, instead of the Tenant's tenancy screen. It becomes frustratingly annoying when needing to move fast in the system.

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    0 comments  ·  Dashboard and Custom Views  ·  delete…  ·  Admin →
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15. some feedback regarding the Owner portal. Currently, owners with multiple properties are finding it difficult to view their transactions, a

    some feedback regarding the Owner portal.

    Currently, owners with multiple properties are finding it difficult to view their transactions, as they often have to go through many pages to find specific details. Is there any chance the system could be updated so that transactions are only linked to their related property?

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    0 comments  ·  Portals  ·  delete…  ·  Admin →
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16. Alert Button

    Having the new Alert button on the Tenant Profile page is great! Can it be coded to show blue, and not red if there is no actual Alert posted in the text box?

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    0 comments  ·  Profiles  ·  delete…  ·  Admin →
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17. Bulk email with individual rental ledger per tenant

    Be able to send an email to multiple different twnnats/ properties with their own rental ledger attached so that when you email regarding rent arrears you can email all tenanst at once with their individual rental ledger attached.

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18. Supplier defaulting to accommodation

    When a supplier is set up, if the PM does not set the expense account correctly, it defaults to accommodation which then reflects on the owner statement and can be very confusing. Would love it if you were prompted to select the correct coding

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19. System Report

    System Report - Bond Lodgement Status: The report currently does not populate. The field 'Lodged (Active)' needs to be added so that the report will populate automatically.

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20. PET BONDS BE SHOWN ON THE RECEIPT

    It becomes difficult to establish which is the ordinary bond and which is the pet bond when a tenant pays in instalments.
    The tenant's ledger shows Receipt - BOND for pet bond as well and not how much has been paid on the pet bond. Therefore, difficult to allocate bond payments.

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