132 results found
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Vacated tenants - end date showing at transactions
Can we please bring back the end date showing next to the tenancy when completing a "Tenancy -Invoice Details" - (currently only shows "Date Started" dates) this could help prevent potential double up/incorrect charge or help prompt calculation of correct usage for water for example if there is yet to be a current tenant.
11 votes -
joe@crockers.co.nz
Trademe and I believe Realestate can now display STUDIO listings. However, it appears that the feed from Palace to those sites does not. Please update the API feeds to allow properties with 0 bedrooms to show as STUDIO on those sites.
11 votes -
Alert to advise no attachment when emailing advising of an attachment
When emailing would like an alert to advise that there is no attachment when the email says 'please see attached...'. This is particularly important for rent increase notices to tenants as on occasion an email has been sent without the required notice.
11 votes -
Add date of rent increase on owner statement
Hopefully will elimintae all the queries when new rent amount will commence, usually iwners ask when they receive a statement although the were advised previously
11 votes -
Add property alarm codes to they key information
Add property alarm codes to they key information, so when checking out keys it prompts you the house has an alarm & has the code there. Rather than having to go through to the property diary
11 votes -
font size & style
Being able to change the font size and style in the whole document all at once, rather than have to change all the sections NOT including merge fields separately from each merge filed. This is a bug, surely!
11 votes -
SMS Replies in diary do not show phone number
When there are multiple tenants, it would be useful to see the phone number the SMS reply has come from displaying in the diary.
11 votes -
Outstanding invoice arrears SMS amount is merged at total owing, it should merge with what is overdue
Currently the invoice amount merged from palace is for ALL the invoices but it should just be the outstanding invoices. I have to override the amount manually which takes up time and defeats the purpose of having the amount merged in first place.
11 votes -
Supplier remittances to show pending invoices
It would be fantastic for the supplier remittances to show invoices that have been entered but are pending/unpaid awaiting funds the way the landlord statements do so that when they get paid they don't call/email asking whether invoices have been received they can see that they are received & entered awaiting funds & it stops us having to generate the unpaid invoices report to send to them if it just included on the bottom of the remittance
11 votes -
Sent Inbox
An inbox that has all your sent emails in palace, so we don't have to go back into the property, owner or tenant individually.
10 votes -
Automation Hub Email Communication
The email address of the second tenant (additional tenant tab) should be picked up as well when using the automation tab.
Noticed that when sending an email using the automation hub, only the primary email address is getting the message. Also, it would be nice that we can add a CC email address when setting up the automation so that the PM will be copied to, especially when sending in bulk messages
10 votes -
Invoice Email with txt reminder
When an invoice email is sent to tenants via Palace, a corresponding reminder text message is also dispatched to their phones, prompting them to check their email. As there are ongoing complaints from tenants indicating that they are not receiving the initial invoice email.
10 votes -
Inspection Import
Inspection Date Report
When we schedule inspections for the month so what we need is a report that shows the date the last inspection for that property was actually completed (i.e. the date that displays on the first page of the inspection report).
10 votes -
Automatic Bank Feeds
Simple - automatically import bank transactions (the same as many accounting providers such as Xero, MYOB, etc).
10 votes -
Accidental Submit of Inspection Report
While conducting inspections, it's quite easy to accidentally press the 'Submit' button partway through. This is easily done because the button is located in the same place as the 'Take Photos' option when in a room.
If the 'Submit' button is pressed by mistake, there's currently no way to return to the inspection and continue. This is especially frustrating when halfway through an ingoing inspection.
Prior to the most recent update, we were able to re-enter the property and resume the inspection, but it seems that functionality is no longer available.
Ideally, we’d like to see a confirmation prompt appear…
9 votes -
Coloured sections for inspection reports
It would be great if we can highlight the inspection reports to show different colours for different levels of repairs that need to be done. e.g red would be urgent work required, orange needs to be done but can be addressed later, and green would be that nothing needs to be done, or the past repairs have been actioned.
9 votes -
joe@crockers.co.nz
When using System Keys (Admin), it would be great if the key numbers displayed in a column next to the property address (where number of keys, keys checked out and key instructions show). Having to click on the address then look at the key number and edit etc from the table at the top of the screen adds a lot of time when having to redo a lot of key numbers.
9 votes -
Send inspections from Palace App
Ability to send inspections directly from the Palace inspections app
9 votes -
Document editor
Using the document editor is really slow and frustrating (especially when it comes to text colours, sizing, and hyperlinks). It'd be awesome to have a cleaner editor and be able to add emojis to keep our communication current (instead of being stuck with Microsoft Word 2009 standards)! :)
8 votes -
Pre-filled bond refund form
All NZ users generate the same bond refund form.
It woudl be helpful if Palace provided a document template for this based on Tenancy Services bond refund form, and included prefilled data from Palace.
i.e. the bond number and total bond ammount.....
This would be a time saver and reduce user error.8 votes
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