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Palace

MRI Palace Ideas Portal has moved! All previous suggestions/feedback relevant to Palace have been exported to our Product Team with the Top ideas from each category brought across for further voting.

As we continue to invest in the development and growth of our products, the ideas and contributions of our customers help our Product Team develop and implement improvements and enhancements that best support your business.

Share your great ideas with us via Post Idea, however, before you do - please use the search box to see if it has already been suggested. If the idea already exists you can add your vote and also include any additional comments. When adding new ideas, please explain how this idea will improve your Palace experience as this will greatly assist our Product Team as well as other voters.

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64 results found

  1. Having a transaction lock option when processing Mid Month and also when processing Monthly Admin Fee charges off the Dashboard so there are no interruptions of other transactions being processed at the same time.

    16 votes

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  2. Property Tree has a feature that reminds tenants by automatic SMS that inspections, overdue invoices and arrears are due. Does Palace have any plans to implement this?

    23 votes

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  3. The new automation is great however the correspondence is not saved in the tenant diary.

    5 votes

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  4. When you go to email an owner or tenant an invoice it comes up with Dear, this looks unrprofesional and we need to be able to add merge feilds so we can add their names, to make it more personal.

    4 votes

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  5. When emailing would like an alert to advise that there is no attachment when the email says 'please see attached...'. This is particularly important for rent increase notices to tenants as on occasion an email has been sent without the required notice.

    5 votes

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  6. It would be great if we could change the colours and fonts of the statements/reports that we export, so they can align with our company's brand.

    7 votes

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  7. Currently only 30 custom views and we require additional custom view tabs to record all electrical appliances per property, also date of purchase and warranty info plus water meter plus ICP plus we want to record all Rubbish & Recycle Bin Numbers per property.

    There should not be a limit on custom views as this function should be a personal choice and custom made per user / owner on what information they want recorded. These fields are extremely important for owners to recognise when their appliances were installed etc and also for budgeting purposes for the next financial year. We…

    4 votes

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  8. 13 votes

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    Assessing  ·  0 comments  ·  Communications  ·  Admin →
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  9. It would be great if there was a feature within Palace for setting up triggers so that an action occurs after a specific event? For example, when a tenant is added, a reminder is sent to a designated staff member to charge the letting fee and monthly recurring admin fee.

    3 votes

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  10. Tenant Movement report - It would be great to swap out the letting fee amount to other amounts owing. This report is a good one to generate when we need to see which tenant needs to be archived, but currently, we cant see if there is an other amount owing on it. As we can no longer charge letting fees we don't need this to show on this report.

    4 votes

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  11. Hopefully will elimintae all the queries when new rent amount will commence, usually iwners ask when they receive a statement although the were advised previously

    4 votes

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  12. When an invoice email is sent to tenants via Palace, a corresponding reminder text message is also dispatched to their phones, prompting them to check their email. As there are ongoing complaints from tenants indicating that they are not receiving the initial invoice email.

    7 votes

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  13. 8 votes

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  14. In the Social Module - remove the dropdown menu for the "Person Details - Interpreter's Language" so we can enter the language ourselves. For example, we have many ESOL Pacifica tenants, but the current languages listed in the dropdown don't include them. Would be nice to be able to customise.

    1 vote

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    0 comments  ·  Communications  ·  Admin →
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  15. Alerts should pop up when you open the related screen, so it is an obvious alert.

    It is hard to remember to hover over the exclamation marks to the side, especially for important reminders/alerts

    9 votes

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  16. Pop up alerts in app when a new inspection is started for health and safety notes e.g vicious dog or make sure to check the gardens for xxxxx.

    This would be helpful and could be reoccurring until removed and not seen by tenant or owner ??

    11 votes

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  17. Training should flow through taking the user from the one transaction through to the next seemlessly. Users should be able to understand both sides of the transactions. Not all users have accounting backgrounds. A user needs to understand the implications of posting an incorrect transaction. There is no trouble shooting and if you ask for help is is at a cost of $150/hour but the training provided is minimum. This is not fair on your users.

    2 votes

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  18. Once you have sent your email (merged mail) it would be great to have confirmation (maybe in the form of a banner across the top) stating you have sent your email and to stay there for longer than 10 seconds/or have an exit out button.

    9 votes

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  19. Change the "save and new" and "save and view" options around so that save and view is at the top rather than the second choice and at the bottom.

    2 votes

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  20. Would be great that when a new tenant pays their first rent (deposit) and/or the bond for us to be notified via email. As this would save us having to check it daily. If we could set up an alert for these 2 fields would be great.

    30 votes

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