207 results found
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Drag an drop files from folder to email
Typically, I have the folder and files open on my computer and when composing emails in Palace it would be a lot easier if I could drag an drop files from a folder to email, instead of having to upload and then find the exact file again.
36 votes -
Palace email read receipts needed
There used to be Read Receipts available in Palace emails but this is no longer the case in Liquid. Given we are doing so much more online and not in person, being able to confirm a tenant has received an email, especially containing things like ingoing inspections reports etc, is pretty vital. At the moment we can show it was sent but not received, which is problematic at the Tenancy Tribunal. So, we'd like this feature put back in.
35 votes -
Email scheduling
Would love to be able to schedule emails to go out at a specific time and date (like outlook" so if you are working non traditional hours for whatever reason, you can schedule emails to go out during business hours or even to be able to schedule emails to go out to tenants at certain intervals in advance - exit emails, welcome emails etc.
27 votes -
Alerts for when new tenants pay 1st rent and/or bond
Would be great that when a new tenant pays their first rent (deposit) and/or the bond for us to be notified via email. As this would save us having to check it daily. If we could set up an alert for these 2 fields would be great.
25 votes -
Add Property Address in the Subject of Tenant Invoice Email
It would be great if Palace would indicate the Property Address in the Subject instead of [ID: RBRE***-RBAG***] in the email of Tenant Invoice.
Basically, a tenant sends us an inquire by Reply our email of Tenant Invoice without Bill forwarded so we have to find which property relevant according to the tenant's email address.
It will make our work more efficient and easier if the Property Address can be indicated in the Subject in the Email of Tenant Invoice. Thanks.
Happy New Year!
24 votes -
Boss Reporting on Healthy Homes
Would love it if the pie charts showing Healthy homes Compliance were able to show for just the user as well as the entire portfolio (like the dashboard can a drop down would be awesome).
Means the PM can see at a glance where their portfolio sits and the management can see per PM and also for the entire portfolio.
22 votes -
Show the email has been replied to in Inbox
It would be great if the email had a little curved arrow indicating it has been replied to in the inbox display. Rather than having to go into the owner/tenant diary to see if its had a reply.
17 votes -
Additional tenants: Should be able to click on the name instead of having to go over to the edit button.
When you go into additional tenants presently you have to go across to the edit and click on that. Why can it not be click on the name and it opens?
16 votes -
Debtor List
It would be helpful to be able to transfer ex-tenants that still owe money to a separate debtor list like Palace live had. So this takes them out of your current tenant report/figures etc
16 votes -
SMS - display name of contact in inbox not just number
SMS - We need to see the name of who it is we have messaged, not just their number coming up on the display. If it could sync with the landlords and tenants numbers in the system then we would know who has replied if we have texted a few people via Palace that day.
15 votes -
search in emails
Ability to search key words in the emails "body of the text" in the diary, not have to open up each one to scroll through. Same as outlook.
15 votes -
Different supplier email addresses for work orders and remittances
We have several suppliers that would like the remittance advice to go to their accounts team, but Palace automatically selects the primary email address when doing a bulk payment. The primary email address is where the work orders are sent, which is a different email address.
I understand that Palace allows for two email addresses, but when using Tapi, its defaulting to using the primary email, the same as Palace does with remittances.
It would be great to have a tick box in the supplier screen that asks if you want remittances sent to the primary email, or another email.
14 votes -
Add email signature externally when sending bulk emails
Would be great to be able to send bulk emails with signatures not in the email template. In Palace Live you could select to 'Add Agents Signature' before sending, a similar feature would be good to reduce duplicates of templates.
14 votes -
Receive notification of SMS
Rather than having to check your SMS inbox several times a day, it would be good to get a notification when one is received
14 votes -
Automatic SMS notification to tenants for arrears, inspections and overdue invoices.
Property Tree has a feature that reminds tenants by automatic SMS that inspections, overdue invoices and arrears are due. Does Palace have any plans to implement this?
13 votesThis is a great idea! We're actually finalising our first phase for automation, which introduces automatic email notifications. Once this is released, we can then adapt the SMS option as well :)
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Have a default font setting for emails
We would like our company to have consistency through our emails instead of getting a randomised font each time we open a new email.
13 votes -
Transfer of tenancy / property to new owner
when we complete a property transfer from one owner to another as the property has sold and we've retained the management, the original start date of the tenancies should be automatically transferred to the commencement date within the new tenancy record
11 votes -
Autofill tenants email or archived tenancies
When a tenancy has been archived and you need to email the tenant, you need to copy the email address before going to the email screen as it doesn't auto fill or com up in the drop down. Be great if it still came up in the drop down
11 votes -
Ability to remove a tenant with transactions from a flatting situation - Archive Additional Tenants
We are unable to remove tenants leaving a flatting situation if money has been receipted against them.
10 votes -
Separate ledgers for Maintenance Fee and Flat Fee as they both go to the Maintenance Fee Ledger
Separate ledgers for Maintenance Fee and Flat Fee as they both go to the Maintenance Fee Ledger. This will help in analyzing fees earned between the two.
9 votes
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