42 results found
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Accidental Submit of Inspection Report
While conducting inspections, it's quite easy to accidentally press the 'Submit' button partway through. This is easily done because the button is located in the same place as the 'Take Photos' option when in a room.
If the 'Submit' button is pressed by mistake, there's currently no way to return to the inspection and continue. This is especially frustrating when halfway through an ingoing inspection.
Prior to the most recent update, we were able to re-enter the property and resume the inspection, but it seems that functionality is no longer available.
Ideally, we’d like to see a confirmation prompt appear…
9 votes -
Add key number & access details to Palace inspection app and property inspection report please
Add key number & access details to Palace inspection app and property inspection report please
4 votes -
Ingoing/Outgoing inspection charge
Could you please add an Ingoing/Outgoing Inspection charge under the Commission/Fees section in the Property main menu, just below the Inspection Fee(routine)?
We have separate charges for routine inspections and for ingoing/outgoing inspections, so it would be helpful to have them listed separately.
Thank you!
3 votes -
Task Management - Start Dates for tasks
When creating tasks, please allow us to enter a start day. Tasks will only appear on the To Do list starting from the Start Day.
4 votes -
Diary Filters/Combined Diary
To be able to filter or view the Diary for a property that includes Owner Diary and Tenant Diary.
2 votes -
Task Management Automatic Entity
When starting a Workflow, please allow us to select one Entity (A specific Tenancy, Property or Owner) at the top and have the associated tasks in the workflow automatically populate the Entity box with the relevant Entity based upon the templated Entity Type.
2 votes -
Read receipt for SMS messages
Can there be a function added to Palace for read receipts for SMS messages just like there is for emails? With the new law changes coming for how notices etc are sent, this would be another way to prove that the notice or message was served.
6 votes -
Vacated tenants - end date showing at transactions
Can we please bring back the end date showing next to the tenancy when completing a "Tenancy -Invoice Details" - (currently only shows "Date Started" dates) this could help prevent potential double up/incorrect charge or help prompt calculation of correct usage for water for example if there is yet to be a current tenant.
10 votes -
leisa@elderstoongabbie.com.au
When an Entry Report or Routine Inspection is uploaded into the Property Diary, can it automatically change the Include in Portal toggle to Yes so that it will appear on the Owners Portal?
3 votes -
invoice tenancy
When adding a tenancy invoice for water there is only 5 sections to allow us to add individual expenses seperately. Would it be possible to add another 3 or 4 as some water bills have multiple expenses for the same type eg: water usage can take upto 6 sections, and then we need to add the supply charge. Hope this makes sense. Thank you 😊
1 vote -
Arrowing through inspection photos instead of having to open each photo in a new tab
It would be great if when typing your inspection and looking back through the inspection photos you have taken if you could click on the photo and arrow through them instead of having to open each photo in a new tab to view it full size.
15 votes -
Account Property Charges and Supplier Charges Dashboard
If multiple accounts personnel are involved, is there a way to display all unprocessed charges collectively on the screen, so they can easily identify any potential duplicate entries? do not need toggle each account person.
1 vote -
Agency - Contact
Is it possible under agency view to show mobile number as well as landline
2 votes -
leisa@elderstoongabbie.com.au
When you do invoicing (Suppliers and Tenants) can an alert come up when an attachment is too large. It would save a lot of hassle to realise that the issue was being caused by a large attachment and nothing further.
1 vote -
Coloured sections for inspection reports
It would be great if we can highlight the inspection reports to show different colours for different levels of repairs that need to be done. e.g red would be urgent work required, orange needs to be done but can be addressed later, and green would be that nothing needs to be done, or the past repairs have been actioned.
9 votes -
Alert to advise no attachment when emailing advising of an attachment
When emailing would like an alert to advise that there is no attachment when the email says 'please see attached...'. This is particularly important for rent increase notices to tenants as on occasion an email has been sent without the required notice.
11 votes -
Web Link
Hi Palace,
Every time when a property listing is published on our website we need to add the web link manually to the Palace so that it reflects on Trade Me Listing.
Can it be automated so that whenever a property listing is published the URL from our website gets automated on web link field on Palace instead of adding it manually.1 vote -
Transaction Reversals
When reversing a transaction, have the ability to make a 'note/comment' as to reason for reversal.
11 votes -
Bond payments to Tenancy Services should appear in Tenant transactions
You can see the Bond receipt under Tenant transactions - Other amounts, but you cannot currently see when the bond was paid to Tenancy Services.
2 votes -
Add other amounts owing to tenant movement report
Tenant Movement report - It would be great to swap out the letting fee amount to other amounts owing. This report is a good one to generate when we need to see which tenant needs to be archived, but currently, we cant see if there is an other amount owing on it. As we can no longer charge letting fees we don't need this to show on this report.
8 votes
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