121 results found
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Property Expense report showing hidden transactions - remedy
When you reverse an accidental transaction/invoice and then hide it - it is not removing itself of the property expense report. This error then is sent to the client when doing end of financial year and their property expense report for the year. (even though its reversed)
Can this be sorted so not shown going forward please
3 votes -
Customise Statements
It would be great if we could change the colours and fonts of the statements/reports that we export, so they can align with our company's brand.
8 votes -
joe@crockers.co.nz
When using System Keys (Admin), it would be great if the key numbers displayed in a column next to the property address (where number of keys, keys checked out and key instructions show). Having to click on the address then look at the key number and edit etc from the table at the top of the screen adds a lot of time when having to redo a lot of key numbers.
9 votes -
Invoice Email with txt reminder
When an invoice email is sent to tenants via Palace, a corresponding reminder text message is also dispatched to their phones, prompting them to check their email. As there are ongoing complaints from tenants indicating that they are not receiving the initial invoice email.
10 votes -
15 votes
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Auto reply working 100% including @Gmail addresses
Currently the auto-reply button, once set, only replies to people that don't have a @gmail address. Can this be resolved please, so all addresses get their auto-reply?
3 votes -
Finding draft emails quickly
Have a function that offers a list of draft emails that are awaiting to be send. Currently if we forget which property or tenant we saved the draft for, there is no way to find it unless I go through each diary one by one.
3 votesHi Monique,
I agree with this! Which is why, in 2024, as a part of our Global search, we'll tap into diaries and make 'finding' things a little bit easier :)
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Bulk changing of work order status
Work orders that are still saying 'Quote Requested' or 'Work in progress', but are long processed or done through TAPI. In TAPI they are closed off, but in Palace they remain 'open' and it is cluttering up Palace. It would be great to have the option to bulk-change the statuses of these in Palace rather than having to go through each individual work order manually!
3 votes -
Allow easy reorder of photos in property inspections
It would be great if once a property inspection is downloaded if the photos could be easily reordered (eg drap & drop method common in many apps). - Is there a way this could be done? Apologies if already suggested
6 votes -
Add property alarm codes to they key information
Add property alarm codes to they key information, so when checking out keys it prompts you the house has an alarm & has the code there. Rather than having to go through to the property diary
11 votes -
Alerts - these should pop up on the tenants screen/owners or property screen when you open it up.
Alerts should pop up when you open the related screen, so it is an obvious alert.
It is hard to remember to hover over the exclamation marks to the side, especially for important reminders/alerts
13 votes -
Alert pop up on inspection app ( healthy and safety) ( notes for inspector )
Pop up alerts in app when a new inspection is started for health and safety notes e.g vicious dog or make sure to check the gardens for xxxxx.
This would be helpful and could be reoccurring until removed and not seen by tenant or owner ??
13 votes -
Portfolio Details and Summary report to have the revenue match
The portfolio summary report does not reflect the same information in the portfolio details report. The summary report has a bunch of revenue lines that do not reflect that of the details report so it is impossible to reconcile them to one another.
4 votes -
Add the Option to add Statuses to the Master Inspection Template
Add the Option to add Statuses to the Master Inspection Template
This will help streamline the first (Routine and Full) inspections at a property. Statuses can be added/edited once an inspection is in the property diary, however, this is laborious when creating inspections for the first time (or if the template is reset).12 votes -
Show the email has been replied to in Inbox
It would be great if the email had a little curved arrow indicating it has been replied to in the inbox display. Rather than having to go into the owner/tenant diary to see if its had a reply.
23 votes -
Inspection Import
Inspection Date Report
When we schedule inspections for the month so what we need is a report that shows the date the last inspection for that property was actually completed (i.e. the date that displays on the first page of the inspection report).
8 votes -
Send inspections from Palace App
Ability to send inspections directly from the Palace inspections app
9 votes -
Tenant statement
Tenant statement - We would like to be able to send our tenants statements every 3 months, showing the rent received, rent status and any Invoices paid and/or overdue. A simple statement is all that is needed, all current reports show a bit to much information a snap shot of the three month period would be fantastic.
7 votes -
Increase or control minimum password length
Having minimum 8 characters and no multifactor/2factor is not secure enough for a platform that stores customer identity information such as passports and drivers licenses. We should be able to control the minimum password length for our organization.
1 vote -
Alerts for when new tenants pay 1st rent and/or bond
Would be great that when a new tenant pays their first rent (deposit) and/or the bond for us to be notified via email. As this would save us having to check it daily. If we could set up an alert for these 2 fields would be great.
37 votes
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