149 results found
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Charging Tenant Invoice - Search Field - Address Format
When processing supplier invoices for payment, the system allows users to search using the property's full address (e.g. 123 Example Street, Sample NSW), making it quick and easy to locate the correct property.
However, when charging tenant invoices, the tenancy search field displays addresses in the format "Example Street (/123), Sample, NSW" rather than the standard address format. As a result, users cannot search by the full address and must instead search by the street name before manually selecting the correct tenancy.
This presents a significant risk where multiple properties exist on the same street, increasing the likelihood of selecting…
1 vote -
Claire Weggery
Insurance Statement/report
Can we please have a new report created under property like we do for HH. This means we produce when we change insurance details in the system so that its easier to provide to the tenant
(Currently I have had to make a merge field document/email instead)1 vote -
Change the way Keepbacks show on an owner statement. Show the actual Keepback amount required and not the amount that is currently kept back
Change the way Keepbacks show on an owner statement. Show the actual Keepback amount required and not the amount that is currently kept back as this confuses the owners
1 vote -
Automation exclusions
The automation options currently do not allow many filters. When a new tenant is signed up but not moving in for a couple of weeks, they are receiving text reminders for an inspection, as I have the in-going inspection set. This is confusing, and there is no setting available to specifically prevent ingoing inspection reminders from being sent before a tenancy has started. Can there be an additional filter added so that these messages are only sent after a tenant's move-in date?
1 vote -
Generate 'Owner Invoice'
When processing an invoice, and selecting "Generate 'Owner Invoice'" the original invoice should be included in the email that is sent to the owner. This is already available for tenant invoices.
The owner invoice process only sends the generated owner invoice PDF to the owner's primary email address. The original supplier invoice is not automatically included in this email. When you generate an owner invoice, you can choose to download or email the owner invoice, but the email will only contain the owner invoice document. If you need to send the original supplier invoice to the owner, you will need…
1 vote -
Two factor approval or verification for Bond Refunds lodged through Palace before being submitted to MBIE
To ensure accountability and accuracy with the bond refund financial transaction, it would be beneficial to have the option to have any Bond Refunds actioned through Palace, verified or approved by a second party before lodging with MBIE.
1 vote -
Pet Bond
Please switch on Pet Bond section for Australian users.
NZ have a separate section for this - Australians own animals too! :)
Currently adding Pet Bond $$ to overall bond and it is throwing out my reporting.1 vote -
mail merge tenants without notifying archived tenants
When using the Mail Merge option to send out inspection notifications, all archived tenants are emailed as well if you select not to just notify the head tenant. These tenants cannot be removed as they have made payments as flatmates, so they end up getting an inspection notice. Please add a check box to the mail merge where you can unselect tenants or remove archived tenants from this function completely.
1 vote -
mobile device
To be able to open MRI Palace on a mobile device, such as a phone or a tablet, and have it formatted correctly so you can actually see it without the text overlapping etc.
1 vote -
Unknown Bond Status
Bond status in Palace needs to be reflecting accurately as in the mybond hub.
Currently there's a significant amount of bond numbers in Palace which is exactly the same as in mybond hub and yet the status in Palace is showing as "Unknown".
6 votes -
Allocating A Works Order When Entering Invoice - Supplier
There should be a drop down to select the work order relating to the invoice when entering a supplier invoice to a property
1 vote -
breadcrumb
When clicking back in the breadcrumb, it takes user back to the search screen instead of the tenant/owners relevant screen
For example
Home > Tenancy > EditWhen clicking Tenancy, it goes back the search screen, instead of the Tenant's tenancy screen. It becomes frustratingly annoying when needing to move fast in the system.
1 vote -
some feedback regarding the Owner portal. Currently, owners with multiple properties are finding it difficult to view their transactions, a
some feedback regarding the Owner portal.
Currently, owners with multiple properties are finding it difficult to view their transactions, as they often have to go through many pages to find specific details. Is there any chance the system could be updated so that transactions are only linked to their related property?
1 vote -
Alert Button
Having the new Alert button on the Tenant Profile page is great! Can it be coded to show blue, and not red if there is no actual Alert posted in the text box?
1 vote -
Supplier defaulting to accommodation
When a supplier is set up, if the PM does not set the expense account correctly, it defaults to accommodation which then reflects on the owner statement and can be very confusing. Would love it if you were prompted to select the correct coding
1 vote -
System Report
System Report - Bond Lodgement Status: The report currently does not populate. The field 'Lodged (Active)' needs to be added so that the report will populate automatically.
1 vote -
PET BONDS BE SHOWN ON THE RECEIPT
It becomes difficult to establish which is the ordinary bond and which is the pet bond when a tenant pays in instalments.
The tenant's ledger shows Receipt - BOND for pet bond as well and not how much has been paid on the pet bond. Therefore, difficult to allocate bond payments.1 vote -
Amend the rent increase date to line up with the day the tenants rent is due (when a tenant has paid extra the change the rent due day).
Example: Tenancy starts on a Tuesday; therefore, rent is due every Tuesday. However, the tenant wants to change the rent due date to a Wednesday. Tenant pays one day extra and then pays every Wednesday. However, when a rent increase is entered, Palace still picks up the Tuesday and wants the rent increase date to be a Tuesday. The rent increase start date should be a Wednesday.
1 vote -
management fee charge
Dear Support Team,
I hope you are well.
THis matter was raised as ticket and I was asked to instead post " as an idea"
I would like to request an enhancement to the current charge/ledger functionality within the system.At present, we manage a number of landlords where we apply a flat management fee, rather than a percentage-based fee. To support this, we require a more streamlined and structured way to record and apply these charges.
Requested Enhancement:
Introduce a provision to add a flat management fee within the charge section.
Add a dropdown option under “Ledger Account” to…1 vote -
Meth
Under property safety, adding an area for Meth Reports and mcg results
1 vote
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