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Palace

MRI Palace Ideas Portal has moved! All previous suggestions/feedback relevant to Palace have been exported to our Product Team with the Top ideas from each category brought across for further voting.

As we continue to invest in the development and growth of our products, the ideas and contributions of our customers help our Product Team develop and implement improvements and enhancements that best support your business.

Share your great ideas with us via Post Idea, however, before you do - please use the search box to see if it has already been suggested. If the idea already exists you can add your vote and also include any additional comments. When adding new ideas, please explain how this idea will improve your Palace experience as this will greatly assist our Product Team as well as other voters.

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201 results found

  1. Rather than having to check your SMS inbox several times a day, it would be good to get a notification when one is received

    16 votes

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  2. In the Property Custom Views, we can currently choose the NEXT INSPECTION DATE for one of the columns.

    We would be able to get a much better and more user friendly report to have the LAST INSPECTION DATE if this was available to choose from. Can we please get this added as it comes up in the standard Inspection report, so must be available.

    3 votes

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  3. When something goes wrong, we get a pop up box saying error, but it gives no information, this must be frustration to the support team when we report it and it is frustrating to us. Can it have some information inside it please

    4 votes

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    Ready for Votes  ·  0 comments  ·  Profiles  ·  Admin →
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  4. Currently the invoice amount merged from palace is for ALL the invoices but it should just be the outstanding invoices. I have to override the amount manually which takes up time and defeats the purpose of having the amount merged in first place.

    10 votes

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  5. We need to have some kind of warning 'pop up' if you about to reverse a transaction number that has already been revered.

    Perhaps a warning also when reversing a supplier payment that has already been paid (ie actually paid out of the bank - included in a bank upload)

    9 votes

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  6. It would be helpful to be able to restrict access to certain custom views. There are several we use with sensitive information that we don't want some users being able to access but as they are a custom view they are open for anyone to download - Old Palace Live function

    3 votes

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  7. If a tenant calls, or we are trying to find which property manager the tenant belongs to, rather then search the tenant & then have to go to the property to see who the property manager is, if an extra column could be added naming the property manager, then we would have tenant, property & property manager visible on one screen

    8 votes

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  8. There are certain tenancies that need water bills sent to an alternate email address, or sent to an additional email address, however currently from document flow they can only be sent to the email address loaded against the head tenant. Eg. if all flatmates need to get the water bills, or if a different person/entity pays the water bill, from the contact email address in the head tenant. We would want the head tenant's email address to stay in there for all other correspondence, but need an option to send water bills to an alternate tenant email address.

    6 votes

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  9. Would be good to have a second owner tab, same as additional tenants. This will allow landlord names to be reflected correctly in merge documents

    8 votes

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  10. If the Company changes banks and the Trust bank account changes, it would be good to be able to delete the old account definitions

    1 vote

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  11. It would be fantastic for the supplier remittances to show invoices that have been entered but are pending/unpaid awaiting funds the way the landlord statements do so that when they get paid they don't call/email asking whether invoices have been received they can see that they are received & entered awaiting funds & it stops us having to generate the unpaid invoices report to send to them if it just included on the bottom of the remittance

    9 votes

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  12. It would be amazing if we were able to choose the properties that pull through on the available list or have the option to only pull through properties that are listed on trademe or has the 'publish entry online' box ticked.

    1 vote

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  13. Mid month statements sent to the owners alternate email as well as primary.

    8 votes

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  14. You can email a written report in Import Area, however you cannot email your video from this area. Can this be sorted. Thanks in anticipation. Lea

    1 vote

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  15. We prefer our statements to be sent to owners from our team running all the accounts side of things, so our OA's.

    9 votes

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  16. When processing a works order the PM only wants to pay a deposit for the work to begin. There should be a option you can have a deposit payment made on the original Works Order. When the final invoice is to be paid the works order is still open and can be edited with the final payment.

    10 votes

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  17. When going to property inspections, the only option is to select all property managers or one at a time. I would like an option where i can select specific property managers at the same time (under the property manager drop down). Basically selecting some and not others (but not all). (Radio box format for selection)

    2 votes

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  18. We are unable to remove tenants leaving a flatting situation if money has been receipted against them.

    11 votes

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  19. Similar to the Invoice Scanning system but with general documentation.

    I would see it working like this.

    You receive Important documents as supporting evidence OR a simple signed lease agreement.

    You would be able to scan it from your printer to documents@palace.co.nz

    It would arrive in Document Flow unmatched

    You would then have the appropriate drop down options for who emailed it and where it was to be allocated and group if required. (Attached)

    9 votes

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  20. Suggest that all invoices processed through Palace are stamped to show how this has been processed by the PM. This will prevent an owner paying a supplier twice when they receive their EOM payment, or questioning our office on a tenant charge awaiting processing from Bond. Our problem area is suppliers are receiving multiple double payments at EOM processing, we need to eliminate this headache as it is time consuming for all.

    2 votes

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