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174 results found

  1. I'm really struggling to use the current tool for building inductions. It's difficult to resize images without them disappearing altogether; difficult to move blocks around - sometimes the "drop" highlight comes up, sometimes it doesn't. I've tried on different PCs but the tool behaves in the same way regardless. It's hard to get my induction to look professional with such a finicky tool. I'm surprised there are no other suggestions for a revamped tool in here.

    11 votes

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    1 comment  ·  Inductions  ·  Admin →
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    Hi Rebecca,

    Thanks for your feedback. We have had a number of requests to improve the induction builder. We'll open this up to votes from the wider community and to gather feedback on potential improvements.

    Regards

    Karl

  2. Current Behavior:

    The PPR currently supports sorting by a single field only (e.g., Department or Full Name).

    When a user sorts Department A–Z, the Full Name order becomes randomized or is not retained.

    This behavior was confirmed as the intended functionality based on the 10/7/2025 release review — no changes were made to sorting logic at that time.

    Requested Enhancement:

    Add support for multi-level sorting in the People Presence Report.

    Example use case:

    User first sorts Department A–Z.

    Then sorts Full Name A–Z within each department group.

    Ideally, the UI would display a sort order indicator (e.g., “Primary sort: Department…

    2 votes

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  3. Description / Problem Statement:
    Customers managing a large number of sites often configure multiple triggers per location. At present, there is no way to generate, export, or print a consolidated list of triggers for each site. This makes it difficult for administrators to audit configurations, perform internal reviews, support compliance requirements, or share trigger setups with internal stakeholders who do not have direct access to the OnLocation platform.

    Current Limitation:
    Triggers can only be viewed individually within each site in the UI. There is no reporting, export, or print functionality that provides a site-level or organisation-level overview of all configured…

    1 vote

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  4. It would be so helpful to add additional email addresses to "Send to this non-employee" for 'Notify the following people within our organization when insurance policies are due to expire' e.g. we have the email address of the direct contact at the Contractor company, however we would like to add the Contractors office/admin account to this field also, e.g employee.name@theirbusiness.com and office@theirbusiness.com to both be within this field.

    Same thing for the field on the same page, underneath within 'Nominate an internal email address where people must send the updates Insurance Policy Details to'. As our location in Sydney is…

    3 votes

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    3 comments  ·  Contractors  ·  Admin →
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    Thanks for your suggestion,

    Adding more flexibility around external notifications is on our radar. We will investigate further and in the mean-time open this up for votes form the community.

    Regards

    Karl

  5. To have the ability to specify both the location and the recipient of the pass/fail notification would be a valuable enhancement.

    2 votes

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    0 comments  ·  Inductions  ·  Admin →
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  6. We use WhosOnLocation and OnEvac at a school.
    At present we can't use the OnEvac system to do Shelter In Place/Lockdown notifications to employees or guest on site. But it would be extremely useful if we could.

    We don't want to give guests or employees instructions to evacuate buildings when they should be finding a safe spot to conceal themselves away until an all clear is given to come out.

    2 votes

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    Thanks for your suggestion.

    We agree that supporting a wider variety of emergency situations is critical.

    We have a project in our roadmap to create 'incident management templates' which will allow you to create and trigger pre-configured emergency notifications with a customizable audience.

    I will keep you updated on the status of this project.

    Regards

    Karl

  7. In certain industries such as Aged Care / Education many visitors are not customer related and dont need to enter an organisation ie. Parent / Family member visiting a Resident. It would be great to be able to build a kiosk specific to these type of visitors and turn off ogranisation they are from OR customise the wording as we also still need the feature to remember them for next time.
    Could be as simple enter your organisation or mobile number?

    3 votes

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    0 comments  ·  Visitors  ·  Admin →
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  8. When searching for an employee in an Organization with multiple Locations, it would be really beneficial to be able to search for the employee across the whole Organization without having to search each Location individually

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  9. Overview

    Currently, each location can customise its welcome greeting, but the system default (used when clicking “Use Default” or “Reset to Default”) cannot be changed. It always reverts to the OnLocation-provided message.

    We request the ability for organisations to define their own global default greeting that all locations can use.

    Problem

    Large multi-site organisations must manually update every location whenever the greeting changes.

    “Reset to Default” restores the OnLocation system message, not the company’s preferred standard.

    Creates inconsistency across sites and extra admin work.

    Requested Feature

    Add a setting allowing account administrators to:

    ✔ Set an organisation-wide default Welcome Greeting…

    1 vote

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  10. Currently, OnSite kiosks using Brother label printers on Microsoft Edge require manual confirmation for every print job. This slows down visitor and contractor processing, particularly in high-traffic environments, and creates inefficiencies for staff managing inductions or check-ins.

    Introducing a “Silent Printing” feature for Edge, allowing print jobs to be automatically processed without manual intervention. This feature could be configurable per kiosk or globally for a location.

    Benefits:

    Operational Efficiency: Streamlines check-ins and inductions, reducing time per visitor.

    Cost Savings: Less staff time spent monitoring or confirming print jobs if client prefers Edge.

    Scalability: Supports high-volume locations with multiple kiosks without…

    1 vote

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    0 comments  ·  Badge Printing  ·  Admin →
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  11. It would be great to be able to archive inductions, that are no longer active, instead of all inductions always showing. We need to be able to keep old inductions, as evidence, so archiving would be fantastic. Thanks

    2 votes

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    0 comments  ·  Inductions  ·  Admin →
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  12. in the main app or mobile app be able to summon or dispatch First aid responders or Spill responders to a location. Those individuals would have that role "first aid" or "spill response" and once activated they would get a text telling them "First aid" or "spill" with a location.

    1 vote

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    0 comments  ·  User Roles  ·  Admin →
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  13. Please add "Save and ADD NEW" button.
    With current solution if you add multiple visitors you need to click three (3) times to get back to to adding a new. Doing this with 10 - 40 people is very time consuming.

    2 votes

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    1 comment  ·  Visitors  ·  Admin →
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  14. More and more work is being completed with the API, This request is to ask for the API to include Triggers. With the ability to access triggers and trigger ID and name of the trigger we will be able to assist more customers, particularly those customers that have 20 to 30 triggers per location across 50 plus locations.

    This request is to make Triggers available through the API

    10 votes

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    Hi Peter,

    Improving our API is a priority for us. We will add block out space in the roadmap and reach out to you and your team to discuss requirements once we begin scoping.

    Thanks

    Karl

  15. In the Custom Questionnaires setup under Locations > Sign In/Out Questions > Custom Questionnaire, when configuring a question using the Add Option function, users can currently add an image to an option.

    It would be helpful for the future to extend this functionality to support file attachments (e.g. PDF, DOCX) so administrators can upload reference or compliance documents directly within a questionnaire question.

    Example Use Case:

    A visitor may need to view and acknowledge a safety briefing or policy document before completing sign-in.

    Visitor-like Induction questionnaires could include procedural PDFs or forms without redirecting to another system.

    Proposed Enhancement:
    Add…

    1 vote

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    0 comments  ·  Visitors  ·  Admin →
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  16. The Induction Kiosk poster with a QR code to complete the induction is great. However, at the moment new contractors who have a pending status cannot log in using the poster. It would be great if contractors with a pending status could sign in using the induction poster, complete the induction and then have the status update to active.

    4 votes

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    0 comments  ·  Inductions  ·  Admin →
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    Hi Jasmine,

    Thanks for the suggestion.

    We will open this up for votes as it would be a significant change to the logic around how Contractors statuses work.

    In the mean-time - if you use the 'Deny Access When - expires' setting for your induction courses then Contractors who arrive on site will not be able to sign in until then have completed the induction. That way you can set the status of any contractors who are ready to come on site to 'active' as soon as their profiles are complete and your are ready for them to begin work.

    Thanks

    Karl

  17. Description:
    06831312: When viewing an induction on Android devices, the content does not allow vertical scrolling, users can only scroll side to side. This occurs across browsers as long as its Android and prevents users from reading or completing longer induction content.

    The same inductions work correctly on iOS devices, where full vertical scrolling is supported.

    Suggested Enhancement:
    Optimize the induction viewing interface to support vertical scrolling on Android browsers, ensuring consistent behavior across all mobile platforms.

    1 vote

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    0 comments  ·  Inductions  ·  Admin →
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  18. If a delivery arrives for a contractor, then be able to send a notification of its arrival and location.

    2 votes

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  19. The current csv-solution to add multiple visitor is like from stoneage. Please improve it to modern solution, thank you.

    1 vote

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    1 comment  ·  Visitors  ·  Admin →
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  20. Add drag & drop function to all modules that allow attachments

    1 vote

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    0 comments  ·  Contractors  ·  Admin →
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