207 results found
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Induction Records via Mobile App
The ability to search if a contractor worker has completed an induction while onsite (non office location). Using the mobile app to create a searchable option to check induction records for workers. Used during an audit or spot check.
5 votesThanks for your suggestion. We are planning on rolling out reporting features in OnLocation Mobile over the coming year. We will review this and leave it open for votes form the community.
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Portal Administration > Data Access Permissions: add an "Edit" permission
Currently the Insurance and Contracts tabs of the Data Access Permissions allow Portal Users to Add policies, Delete Policies, or Read Only.
This means that if we want portal users to keep their insurances up to date, there is no restriction on them creating new policy entries rather than adding another attachment to the existing policy entry.
They can also add policies which are irrelevant to their works with our organisation, leading to later administrative issues when responding to triggers for an expired policy we never required.
Implementing an "Edit" permission would allow portal users to update their existing policies…
2 votes -
Dial Function for On-Site Insights Visitors
Description:
Currently, the On Evac module allows users to directly dial attendees from the attendee list. It would be beneficial to have the same functionality available within the On-Site Insights section of the mobile app.The request is to add a Dial option for visitors and contractors listed under On-Site Insights, allowing users to quickly call attendees directly from the app without needing to manually look up their contact details.
Business Value:
Faster communication with visitors and contractors on site.
Improved efficiency for site administrators and security personnel.
Consistent user experience across OnLocation modules by aligning functionality with the existing…1 vote -
Real-Time Kiosk Status Monitoring and Health Visibility
Summary:
Customers would like a more current and reliable way to monitor OnLocation kiosk connectivity status. The existing offline notifications and reporting do not provide enough visibility to quickly determine whether individual kiosks are currently online and functioning as expected.Business Need:
Organizations with multiple kiosks at a site need to be able to quickly validate kiosk availability and identify devices that may have gone offline without relying solely on delayed offline notifications.Requested Enhancement:
Display live or near real-time online/offline status for each kiosk.
Refresh kiosk status more frequently (for example, every 5 to 15 minutes).
Include a "Last…1 vote -
Ability to edit, OnLocation moibile activation email notification
Current text at the last part:
"Need help? Contact xxxx.com.au for help..."It would be useful to have the ability to edit this section so the appropriate support contact and message can be customized as needed.
Reference: 07253469
2 votes -
Customizable Login Permission Email Template
Description:
Currently, the Login Permission email template in OnLocation cannot be customized. Organizations need the ability to edit this template so they can provide clear instructions that match their authentication setup (e.g., SSO via SAML). Without customization, users often receive confusing instructions, which leads to unnecessary Service Desk calls and delays.Proposed Enhancement:
Enable administrators to customize the wording of the Login Permission email template (subject line and body text) directly in the OnLocation UI.Expected Outcome:
Clearer instructions for users.
Reduced Service Desk calls.
Improved onboarding experience and flexibility for organizations.
2 votes -
Mandatory fields for contractor certifications
Have mandatory fields eg.certification number and valid from & to dates in the contractor certification and an option for mandatory documents.
1 vote -
Contractor Member Profile Preview
When viewing contractor members by clicking on their name rather than the profile view option, having the ability to see the last time they signed in would be a great benefit
At a glance without needing to run a report we can see when they were last onsite.
1 vote -
Persistent onpass
Allow onPass to be reused for the duration of the event. When visitors are required to sign out when they leave the property (Example: for lunch), then sign back in, the onPass they were sent originally is no longer valid
3 votes -
Drop Down for Names
Description:
Request to have a drop-down selection for employees and contractors. Users would start typing their name and see matching options appear. For contractors, the company they work for could be displayed; for employees, job title or home location could help differentiate between similar names.Current behavior is limited due to name visibility restrictions and privacy settings, similar to how visitor or contractor lists work when selecting a host.
Suggested enhancements include:
Reference: Navigate via the kiosk to View the list after entering 1–3 characters.
In Advanced Settings, leverage employee/contractor list privacy controls to allow filtered dropdowns.
Optionally, show a…
5 votes -
Support mapping and rule-based assignment of Location Zones through SyncPortal.=
Summary
Support mapping and rule-based assignment of Location Zones through SyncPortal.
Actual Result
SyncPortal currently does not provide Zone as an available field for mappings or rules.
Users can map and update supported user attributes, but cannot automatically populate or update a user's Zone through SyncPortal.
Users are wanting to assign users to evacuation zones must manually manage Zone assignments within OnLocation or use alternative methods outside SyncPortal.
Expected Result
Allow Zone to be available as a supported field within SyncPortal mappings and automation rules.
Administrators should be able to:
Map source data directly to a user's Zone.
Create rules…1 vote -
Add "5 Years from Start Date" quick-select option for Contract Expiry
Organizations that frequently create 5-year contracts want to set the contract expiry date quickly without manually navigating the calendar for every contract they create.
Current limitation
Within Tools > Contractor Manager > Organizations > [Organization] > Contracts > Contract Details, the Contract Expires field only provides quick-select options for:
12 Months from Start Date
2 Years from Start Date
3 Years from Start DateWhen a contract is intended to run for five years, users must manually open the calendar and select the expiry date each time.
Requested enhancement
Add a "5 Years from Start Date" quick-select option alongside the…
1 vote -
Support for Custom Badge Pass Label Sizes
Description
One of customer's locations is requesting the ability to use smaller badge pass label sizes when printing visitor badges using Brother QL series printers.
Currently, OnLocation appears to support standard/predefined label formats only, but the Brother QL series printers also support continuous label rolls, which allow custom label dimensions (within supported printer constraints).
With Brother QL printers, it is possible to print custom-sized labels using continuous rolls (e.g. 62mm width rolls), where the label length can be dynamically adjusted through the printer driver or P-touch Editor software. This allows labels in smaller formats such as approximately 35×62 mm up…
1 vote -
History Tracking for Employee User Role Changes
Summary
Add a dedicated and permanent audit/history log for Employee User Role assignments and permission changes within OnLocation, similar to the visibility currently available for Contractor Organisation Role Type updates.
At the moment, administrators can only track Employee User Role changes through the Data Audit logs, which are limited to a 30-day retention period. After this period, the history is no longer visible, making it difficult to trace older permission changes or investigate access-related concerns.
Current Limitation
Currently:
Employee User Role changes can only be checked through Data Audit
Data Audit history expires after 30 daysThere is no dedicated…
1 vote -
Allow Visitors to Have Pass/Fail Custom Questionnaires with Access
Description
Many organisations have visitors who require a short site-specific safety or compliance check but do not warrant creating a full Contractor profile or assigning a formal induction.
Currently, Pass/Fail questionnaire settings (where access is denied until the required score is achieved) are available for Employees and Contractors through Induction Management, but there is no equivalent capability for Visitors using Custom Questionnaires.
It would be valuable to introduce a Pass/Fail option for Visitor Custom Questionnaires, allowing organisations to:
Configure a minimum passing score or require all mandatory questions to be answered correctly.
Prevent a visitor from completing sign-in if they…1 vote -
Optional “Getting Started” Video for Induction Kiosk + Editable Completion Message for All Induction Courses
Customers are requesting more control over the induction experience. Two enhancements are proposed:
Making the “Getting Started” tutorial video optional (Induction Kiosk only).
Allowing the completion message to be editable for all induction courses, regardless of whether they are completed on the Kiosk or online.
Current Behaviour
A. Induction Kiosk Only
Before an induction begins, users must go through three mandatory steps:a.1. Check your Profile
b.2. Check your Organization
c.3. Getting Started Video – “Learn how it works”
c.4. The video step cannot be disabled.B. All Induction Completion Flows (Kiosk + Online)
Once a user completes an induction…
6 votes -
Display Custom Questionnaire Before BSIOQ During Sign-In
Stuartholme School | 9324 requesting for an option to make Custom Questionnaire to be presented as the first step during the sign-in process, before the BSIOQ questionnaire. Based on the visitor's responses to the custom questionnaire, the system should determine whether the BSIOQ questions need to be shown. If the responses meet predefined criteria, the BSIOQ questionnaire should be automatically bypassed, allowing the visitor to continue the sign-in process without answering the BSIOQ questions. This would enable customers to use their own screening questions to control when the standard BSIOQ questionnaire is required.
1 vote -
Allow Induction Certificates to Be Sent to a Contractor's Secondary Email Address
Currently, induction certificates are only sent to the contractor's primary email address. It would be beneficial to have the option to send the induction certificate to a contractor's secondary email address as well.
This would provide more flexibility for contractors who may use a different email address for receiving certificates, records, or compliance documentation, and help ensure certificates reach the intended recipient without requiring updates to their primary email details.
Reference: 07263208
1 vote -
Allow Dashboard to Filter by Access Point instead of Only by Site/Location
Suggestion:
Currently, Dashboards can only be configured to display people presence information at the location (site) level. We have received customer feedback requesting the ability to create dashboards for a specific Access Point rather than the entire site.
Customer Use Case:
A customer has multiple access points configured within a single site (e.g., Reception, Engineering, Operations, Construction, Tourism) and would like a dashboard that displays only the people who have signed in through a selected access point.For example:
Site: Bargara Road Office
Access Points:
Bargara Rd Reception
Bargara Rd Engineering
Bargara Rd Operations
Bargara Rd Construction
Bundaberg TourismThe…
1 vote -
Event Workforce Inductions
Implement a streamlined, QR code–enabled induction platform that allows all event workforce personnel to complete their required induction quickly and efficiently, without the need for pre-registration.
Workers can access the induction by scanning a QR code—either sent in advance or available on-site prior to venue entry—ensuring they are informed of key requirements such as evacuation procedures, health and safety expectations, and site-specific protocols.
Upon successful completion, each individual is issued a unique, personal QR code, which can be scanned at entry points to verify that their induction has been completed. This enables real-time visibility of inducted personnel on site and…1 vote
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