Email, Message or SMS failure alert/pop up
Notify users when any emails, messages or SMS fail rather than having to go and check a list. Perhaps an alert at the top of the page which then produces a list of what needs to be checked. The impact of missing this information is huge, particularly with compliance.
AdminAngela Sutton
(Admin, MRI Software)
shared this idea
Update: Additional fields have been added to the ‘Status’ drop-down under Communications History to give you more details on email delivery status, this is available to you now. We are continuing to investigate other areas to better notify you of any sending failures.
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Ryan Schache
commented
Would be good to receive an alert/notification if a rent receipt/work order or any email has a failed delivery status. Some tenants and tradespeople have recently stopped receiving emails to which we are unaware and would be time consuming to check every receipt/work order etc.
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Janka Paine
commented
I would like to see a pop-up window or automated email sent to the user when communications sent through PT are undelivered/failed. At the moment, the only way to know is to consciously make the effort to go to communication tab and check the status. It is highly impractical, not to mention that we don't have time to check whether every email was delivered correctly- we assume it was. This creates problems especially when it come to highly important emails and can have dire consequences.
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Kristy Edwards
commented
If an email has failed due to incorrect email or going to spam inbox, Property Tree should notify the property manager that the email has failed so we can take further action or look into further.
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Nathan L
commented
If there is a failed message suppose to send out to renter or rental provider successfully, can PT notify the sender/PM that the message is failed to take further actions
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Jacinta Hearn
commented
Would really love an alert of some kind when communications are not successfully delivered. Mail merge is great but having to check after sending every communication send out contradicts the streamlining of this process.
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Amber Gillett
commented
I'd love an email alert for any failed communications - luckily I stumbled across a failed Form 19 before it was an issue but if I had missed this we would be in a bit of a pickle...
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Roxanne Sherrell
commented
We had no idea communications to contractors were failing. Having to manually check the communications tab for every correspondence to tenants/owners/contractors is very inconvenient and defeats the purpose of communicating via PT.
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Helen OCallaghan
commented
HAVING TO CHECK COMMUNICATION HISTORY ONCE A LETTER HAS BEEN SENT TO MAKE SURE IT HAS BEEN DELIVERED - AS NO ALERT IF IT HAS FAILED
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Jane Allen
commented
It would be great to get notified of a failed email, rather than having to physically go into the communication chain for each property .
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AdminAngela Sutton
(Admin, MRI Software)
commented
We don't know when an email is not delivered unless we go searching for it. This alert could link to the communication history report filtered by unsent