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  1. 2 votes

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    AdminAngela Sutton (Admin, MRI Software) shared this idea  · 
  2. 29 votes

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    We would like to express our appreciation for all the feedback you've provided regarding the recent User Interface changes. Your insights are incredibly valuable to us as we strive to enhance your experience.

    We are actively monitoring your feedback and we are carefully considering each comment.

    We would like to get further insights into this feedback from a select group of customers. If you're interested in further discussion, please feel free to comment below.

    AdminAngela Sutton (Admin, MRI Software) shared this idea  · 
  3. 7 votes

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    AdminAngela Sutton (Admin, MRI Software) commented  · 

    Have a recurring task reminder, so this can be set as an annual reminder for example.

  4. 3 votes

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    AdminAngela Sutton (Admin, MRI Software) shared this idea  · 
  5. 40 votes

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    AdminAngela Sutton (Admin, MRI Software) commented  · 

    Thanks for all the great feedback so far!

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    AdminAngela Sutton (Admin, MRI Software) commented  · 

    Update: Linked invoice information including the invoice attachment do not appear in the tenants portal, however if you upload a copy of any financial documents to the maintenance job under the photos/attachments area then this will appear.

    AdminAngela Sutton (Admin, MRI Software) shared this idea  · 
  6. 3 votes

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    AdminAngela Sutton (Admin, MRI Software) shared this idea  · 
  7. 8 votes

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    AdminAngela Sutton (Admin, MRI Software) shared this idea  · 
  8. 3 votes

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    AdminAngela Sutton (Admin, MRI Software) shared this idea  · 
  9. 2 votes

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    AdminAngela Sutton (Admin, MRI Software) shared this idea  · 
  10. 65 votes

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    AdminAngela Sutton (Admin, MRI Software) shared this idea  · 
  11. 12 votes

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    AdminAngela Sutton (Admin, MRI Software) shared this idea  · 
  12. 37 votes

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    AdminAngela Sutton (Admin, MRI Software) shared this idea  · 
  13. 18 votes

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    AdminAngela Sutton (Admin, MRI Software) shared this idea  · 
  14. 6 votes

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    An error occurred while saving the comment
    AdminAngela Sutton (Admin, MRI Software) commented  · 

    In Rest, the credit card surcharge could be charged during the receipt process. In Property Tree this has to be done manually outside of the receipt process. It would be be helpful if there was an option to charge manual tenant fees while entering a receipt or have a credit charge surcharge option appear when the payment method is set to credit card.

  15. 272 votes

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    Update: Additional fields have been added to the ‘Status’ drop-down under Communications History to give you more details on email delivery status, this is available to you now. We are continuing to investigate other areas to better notify you of any sending failures.

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    AdminAngela Sutton (Admin, MRI Software) commented  · 

    We don't know when an email is not delivered unless we go searching for it. This alert could link to the communication history report filtered by unsent

    AdminAngela Sutton (Admin, MRI Software) shared this idea  · 
  16. 137 votes

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    Hi Supporters, we're pleased to advise that this idea has been picked up by the Product Team and is currently being outlined for our developers. We'd really love your input into how this could work if you'd like to give us any feedback on the following flow...


    1. When entering your rent increase, include a checkbox for "Bond Top Up Required". When selected, you can enter the amount the bond needs to be topped up by and choose the Bond Type that it relates to (ie, Residential Bond).


    2. Once saved, the Bond Top Up amount would appear in the Scheduled Rent Change list for transparency of what has been entered (the increased rent amount and bond top up amount on the same line).


    3. The Bond Top Up Amount would be added to the Bond Required for the chosen Bond Type. This then creates an outstanding bond amount.


    4.…

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    AdminAngela Sutton (Admin, MRI Software) commented  · 

    When a rent increase is entered, with an increase to the tenants bond required, there is no way to communicate this to the tenant unless manually entering in each increase amount (which means sending individual communications to each tenant). This needs to be more streamlined

    AdminAngela Sutton (Admin, MRI Software) shared this idea  · 
  17. 116 votes

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    Hi Supporters, thanks so much for all your responses! We are getting close to having this ready for our development team. I'm hoping for a little bit more feedback if you have any on the following -


    1. An option when you generate the ledger for "Showing Transactions Only" (so cutting out the other items such as when invoices are entered). However, this would show credits as well. Although credits are not transactions these affect amounts due by the tenant. This would keep all of the current tenancy ledger columns.


    2. Also an option to Show Rent Arrears Details (so a running total for arrears and the days in arrears). When this option is selected and generated we would replace other ledger columns to then display the additional rent arrears details. Inserting more columns into the current tenancy ledger has been a challenge with the amount of information currently there.…

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    AdminAngela Sutton (Admin, MRI Software) commented  · 

    Ability to show the number of days in arrears when payment was made, and how much was due/due date. On the ledger would be beneficial as there is no need for the debit/credit/balance column, only one column is needed to record what has been paid

  18. 48 votes

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    AdminAngela Sutton (Admin, MRI Software) commented  · 

    Having the ability to notify the owner and/or tenant when updates are added to the maintenance job. Some may be owner facing, some only tenant facing but having the option to trigger an email with the details would save so much time