191 results found
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Evacuation - OnEvac access through OnLocation API
Once an evacuation is triggered with OnEvac, all API integration to OnEvac, so access control points can be configured, allowing employees and contractors to tap at the evacuation access point, and this automatically, through the API, sets them to "safe" in OnEvac.
This request is asking for access to OnEvac through the API
7 votesThanks Peter,
We are planning a number of improvements to our APIs in our roadmap. I will leave this open for votes for now and update when this is scheduled.
Thanks.
Karl
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Contractor Manager "Manager" Role to be able to Run Insurance Reports
The ability for those with Contractor Manager "Manager" User Role to be able to run Insurance reports - currently only a Contractor Manager "Administrator" role is able to run insurance reports
This feature would benefit our Contractor Managers greatly, as they would be able to run insurance reports for their respective sites without giving them access to a lot of Contractor Settings.
7 votesHi Kathy,
Thanks for you feedback. We will review permissions for Contractor Managers internally and open this up for votes from the community.
Thanks
Karl
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Bulk email reminders
Bulk Email Reminder Function for Contractor Compliance Renewals:
We recommend implementing a bulk email reminder function that sends compliance renewal notifications to both the designated portal owner and the contractor's primary business email address. This will address a common industry issue where portal owners leave an organisation or fail to action renewal requests, resulting in expired insurances and certifications. By notifying multiple contacts within the contractor's business, compliance risks are reduced, renewal response rates improve, and contractor records remain current with less administrative intervention.
Business Need
A common issue across contractor management portals is that compliance documents (insurances, licences, certifications,…4 votes -
Support OnLocation Mobile Push Notifications for OnEvac Event Alerts
Description:
Currently, when an OnEvac event is started from the OnLocation Mobile app, emergency responders receive an SMS or email notification containing a link that opens the browser-based OnEvac interface.
While this ensures all responders can access the event regardless of whether they have the OnLocation Mobile app installed, organisations that actively use the mobile app would like a more seamless experience.
Customers have requested the ability for emergency responders who use the OnLocation Mobile app to receive a push notification (similar to the existing automatic sign-in notifications) that opens the event directly within the mobile app, while still retaining…
2 votes -
Configurable dashboards
The ability to configure our own dashboards so that it shows one screen that displays everyone on site without the dashboard scrolling at all, and ability to configure it so that we can show the information we want.
8 votesHi Olivia,
thanks for your suggestion.
Improvements to dashboards are on our roadmap for 2026 so we will take this into consideration and leave it open for votes in the meanwhile.
Thanks
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Change Insurance Status Filter to Multi Select
On the Contractor Organization > Insurances screen, the Status filter is single select. It would be helpful to be able to select multiples. eg, show all Approved and Pending insurances, but hide Expired.
This is not possible with the current setup.
3 votes -
Automatic Contractor Status Updates Based on 12-Month Inactivity
Meridian Energy Limited | 328
Requested Enhancement:
Introduce a configurable automation feature that allows contractor Status to be automatically updated when they have not signed into a site over a 12-month period.Suggested Functionality:
Automatic status change to Inactive3 votesThanks Jonna,
We will discuss this internally and open the request up for votes in the mean-time.
Regards
Karl
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Contractor Profile Status vs. Access Rules
Problem:
Contractor profiles remain marked as Active (green) even when requirements such as permitted dates, inductions, or other compliance checks have expired. While the system correctly denies sign‑in, the mismatch between the “Active” label and denied access causes confusion at the front desk.Replication:
Create a contractor profile with permitted dates and induction requirements.
Allow permitted dates or induction to expire.
Attempt kiosk sign‑in → denied, but profile still shows Active.
Current Design Logic:
“Active” reflects that the contractor’s profile is still valid with their organization.
Access is controlled separately by permitted dates, induction completion, and other profile rules.
This…
2 votes -
Portal Administration > Data Access Permissions: add an "Edit" permission
Currently the Insurance and Contracts tabs of the Data Access Permissions allow Portal Users to Add policies, Delete Policies, or Read Only.
This means that if we want portal users to keep their insurances up to date, there is no restriction on them creating new policy entries rather than adding another attachment to the existing policy entry.
They can also add policies which are irrelevant to their works with our organisation, leading to later administrative issues when responding to triggers for an expired policy we never required.
Implementing an "Edit" permission would allow portal users to update their existing policies…
2 votes -
Ability to edit, OnLocation moibile activation email notification
Current text at the last part:
"Need help? Contact xxxx.com.au for help..."It would be useful to have the ability to edit this section so the appropriate support contact and message can be customized as needed.
Reference: 07253469
2 votes -
Customizable Login Permission Email Template
Description:
Currently, the Login Permission email template in OnLocation cannot be customized. Organizations need the ability to edit this template so they can provide clear instructions that match their authentication setup (e.g., SSO via SAML). Without customization, users often receive confusing instructions, which leads to unnecessary Service Desk calls and delays.Proposed Enhancement:
Enable administrators to customize the wording of the Login Permission email template (subject line and body text) directly in the OnLocation UI.Expected Outcome:
Clearer instructions for users.
Reduced Service Desk calls.
Improved onboarding experience and flexibility for organizations.
2 votes -
Induction Records via Mobile App
The ability to search if a contractor worker has completed an induction while onsite (non office location). Using the mobile app to create a searchable option to check induction records for workers. Used during an audit or spot check.
4 votesThanks for your suggestion. We are planning on rolling out reporting features in OnLocation Mobile over the coming year. We will review this and leave it open for votes form the community.
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Persistent onpass
Allow onPass to be reused for the duration of the event. When visitors are required to sign out when they leave the property (Example: for lunch), then sign back in, the onPass they were sent originally is no longer valid
3 votes -
Add "5 Years from Start Date" quick-select option for Contract Expiry
Organizations that frequently create 5-year contracts want to set the contract expiry date quickly without manually navigating the calendar for every contract they create.
Current limitation
Within Tools > Contractor Manager > Organizations > [Organization] > Contracts > Contract Details, the Contract Expires field only provides quick-select options for:
12 Months from Start Date
2 Years from Start Date
3 Years from Start DateWhen a contract is intended to run for five years, users must manually open the calendar and select the expiry date each time.
Requested enhancement
Add a "5 Years from Start Date" quick-select option alongside the…
1 vote -
Support for Custom Badge Pass Label Sizes
Description
One of customer's locations is requesting the ability to use smaller badge pass label sizes when printing visitor badges using Brother QL series printers.
Currently, OnLocation appears to support standard/predefined label formats only, but the Brother QL series printers also support continuous label rolls, which allow custom label dimensions (within supported printer constraints).
With Brother QL printers, it is possible to print custom-sized labels using continuous rolls (e.g. 62mm width rolls), where the label length can be dynamically adjusted through the printer driver or P-touch Editor software. This allows labels in smaller formats such as approximately 35×62 mm up…
1 vote -
History Tracking for Employee User Role Changes
Summary
Add a dedicated and permanent audit/history log for Employee User Role assignments and permission changes within OnLocation, similar to the visibility currently available for Contractor Organisation Role Type updates.
At the moment, administrators can only track Employee User Role changes through the Data Audit logs, which are limited to a 30-day retention period. After this period, the history is no longer visible, making it difficult to trace older permission changes or investigate access-related concerns.
Current Limitation
Currently:
Employee User Role changes can only be checked through Data Audit
Data Audit history expires after 30 daysThere is no dedicated…
1 vote -
Read-Only Contractor Manager Role for Compliance
User Role Enhancement – Read-Only Contractor Compliance Access
SummaryIntroduce a new read-only Contractor Management permission or user role that allows users to view contractor information and compliance without the ability to edit or manage contractor records.
Business Need
Many organisations have Contractor Management User Roles (Global, limited, manager or coordinator), reception staff, security personnel, and compliance teams who only need to verify whether a contractor is compliant before granting site access.
Currently, users must be assigned a Contractor Manager role (Administrator, Manager, or Coordinator) to access Contractor Management. However, all of these roles include the ability to make changes…
1 vote -
Allow Visitors to Have Pass/Fail Custom Questionnaires with Access
Description
Many organisations have visitors who require a short site-specific safety or compliance check but do not warrant creating a full Contractor profile or assigning a formal induction.
Currently, Pass/Fail questionnaire settings (where access is denied until the required score is achieved) are available for Employees and Contractors through Induction Management, but there is no equivalent capability for Visitors using Custom Questionnaires.
It would be valuable to introduce a Pass/Fail option for Visitor Custom Questionnaires, allowing organisations to:
Configure a minimum passing score or require all mandatory questions to be answered correctly.
Prevent a visitor from completing sign-in if they…1 vote -
Optional “Getting Started” Video for Induction Kiosk + Editable Completion Message for All Induction Courses
Customers are requesting more control over the induction experience. Two enhancements are proposed:
Making the “Getting Started” tutorial video optional (Induction Kiosk only).
Allowing the completion message to be editable for all induction courses, regardless of whether they are completed on the Kiosk or online.
Current Behaviour
A. Induction Kiosk Only
Before an induction begins, users must go through three mandatory steps:a.1. Check your Profile
b.2. Check your Organization
c.3. Getting Started Video – “Learn how it works”
c.4. The video step cannot be disabled.B. All Induction Completion Flows (Kiosk + Online)
Once a user completes an induction…
6 votes -
Display Custom Questionnaire Before BSIOQ During Sign-In
Stuartholme School | 9324 requesting for an option to make Custom Questionnaire to be presented as the first step during the sign-in process, before the BSIOQ questionnaire. Based on the visitor's responses to the custom questionnaire, the system should determine whether the BSIOQ questions need to be shown. If the responses meet predefined criteria, the BSIOQ questionnaire should be automatically bypassed, allowing the visitor to continue the sign-in process without answering the BSIOQ questions. This would enable customers to use their own screening questions to control when the standard BSIOQ questionnaire is required.
1 vote
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