I have had a few owners ask about a mobile app now, as other agents offer this with different platforms . Would be nice to offer the same

It would be great for owners with multiple properties to have the ability to view their investments in a consolidated view from their portal, instead of needing to use the drop-down for each individual property. Ideally, there was a view of each individual property and then an option to switch to a consolidated view to cater for all owner preferences.

Portal access for owners/accountants should be from the commencement of the management not from the day you allow access to the portal

I have just been on the phone with Property Tree for approx. 45 minutes trying to troubleshoot the portal tree notifications (as we were not receiving notifications) and as a result we are missing a lot of important messages. PLEASE only have one communication platform so that nothing gets missed and everything is in the one place rather than having to check 6 different places for all the different comms

The tenant portal needs to have the ability to be switched off. Why? Its actually a security risk of massive proportions to have a vacated tenant still be able t see work orders after they have vacated the house. I am currently in this situations whereas the tenants have left the house a mess, we have to put a lockbox at the house so that all our trades can enter quickly and the code for the lockbox is in the work orders. This needs to change ASAP!

Option to turn off portal messages... PLEASE!

So that we can limit the thousands of communications platforms available to our clients and streamline just one platform, so that nothing gets missed and everything is in the one place rather than having to check 6 different places for all the different comms.

It would be great if the maintenance section tab could be removed if we are using a third party app like B&A. Tenants still go into the portal thinking they link. Either close it off or allow the integration fully with other apps would be a beautiful thing :)

I also support removing the tenant ability to propose a new inspection date an time. We always prefer that is only done in an emergency and not on a whim as it seriously affects scheduling and time management.

Not sure if this is the place for this one but the communications are not friendly. There's too many places to search and a one place save of all comms would be nice with the ability to mark as read/complete/ongoing etc

Please remove the option for the renter to change a routine inspection date via the portal. Thank you.

Feedback from owners & tenants about the portals has been quite negative. They find it difficult to navigate.

Ideally would like to be able to turn on and off what they can see. Ongoing issues with tenants and next routine inspection dates, logging maintenance in portal with no integration to bricks & agent - should either feed through or have the ability to switch off.

Owners find it difficult when they have multiple properties to locate information and miss the ability to produce an interim statement as at todays date showing current month. Home screen/dashboard to icons to access information instead of dropdown box. Document category type to be visible to owners as document name is not always clear

Always have issues if a vacated tenant is now renting with our agency again and they want to use the portal. When they login they receive old ppty info not current. We should not need to unarchive and link the profiles for them to have access. Same when a LL changes their email address - it is time consuming and sometimes the issues persist and we need to create a new profile etc.

We need the portal messages to be integrated in with communications. It is too much to have this separate. It's another place to have to look!

That we can chose what can and cannot been seen and done. For us we would not want renters to change routines in the system

we need to be able to access what the owner and tenants can or can not see .
we need access to what they would see on the screen when they log in.
when an owner ask me where can i find the invoices i just make it up then email them a copy from our one drive.

we also need easy access to turn on and off access to the portal to tenants and Owners

Owner Portal from one of our Landlords - drop down selection button available next to the graphical display area to allow the display of one

It would be very helpful for portal messages to be visible against the tenancy or owner. It would also be very helpful for these to be 'completed' so they drop off once they are read or actioned.

It is important to have the control to share what is shown on the Owners Portal. There should be a function in PT, to switch information shown off/ on for owners, or tenants

Our owners would like to be able to see how much bond in being held for their tenancies, when they view details through their owner portal.

I would love to see a change of colour for when the Tenant or Owner has joined the portal. That way the Property Manager can know which way they can communicate with them.

yes please

Currently owners that have multiple properties have to choose which property they are after from a drop down menu on the owner portal, we would like this to be updated so that the dashboard has easy access and an overview of their full portfolio so they don't have to go through individual properties via the drop box.