Owner and Tenant Portals - Post your feedback
Hi Supporters! We're looking at refreshing the Owner and Tenant Portals this year and invite you to comment below any feedback regarding this. What do you like or dislike about the current Portals? Is there additional information that you'd like to provide to your Owners and/or Tenants? All previous Portal suggestions have been noted for this project.
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Brooke Walton commented
Option to turn off portal messages... PLEASE!
So that we can limit the thousands of communications platforms available to our clients and streamline just one platform, so that nothing gets missed and everything is in the one place rather than having to check 6 different places for all the different comms.
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Marissa Watkins commented
It would be great if the maintenance section tab could be removed if we are using a third party app like B&A. Tenants still go into the portal thinking they link. Either close it off or allow the integration fully with other apps would be a beautiful thing :)
I also support removing the tenant ability to propose a new inspection date an time. We always prefer that is only done in an emergency and not on a whim as it seriously affects scheduling and time management.
Not sure if this is the place for this one but the communications are not friendly. There's too many places to search and a one place save of all comms would be nice with the ability to mark as read/complete/ongoing etc
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Kim Rosser commented
Please remove the option for the renter to change a routine inspection date via the portal. Thank you.
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Leah Johnson commented
Feedback from owners & tenants about the portals has been quite negative. They find it difficult to navigate.
Ideally would like to be able to turn on and off what they can see. Ongoing issues with tenants and next routine inspection dates, logging maintenance in portal with no integration to bricks & agent - should either feed through or have the ability to switch off.
Owners find it difficult when they have multiple properties to locate information and miss the ability to produce an interim statement as at todays date showing current month. Home screen/dashboard to icons to access information instead of dropdown box. Document category type to be visible to owners as document name is not always clear
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Lisa Mullins commented
Always have issues if a vacated tenant is now renting with our agency again and they want to use the portal. When they login they receive old ppty info not current. We should not need to unarchive and link the profiles for them to have access. Same when a LL changes their email address - it is time consuming and sometimes the issues persist and we need to create a new profile etc.
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Kate Lawson commented
We need the portal messages to be integrated in with communications. It is too much to have this separate. It's another place to have to look!
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Melanie Griffiths commented
That we can chose what can and cannot been seen and done. For us we would not want renters to change routines in the system
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Sallena Mason commented
we need to be able to access what the owner and tenants can or can not see .
we need access to what they would see on the screen when they log in.
when an owner ask me where can i find the invoices i just make it up then email them a copy from our one drive.we also need easy access to turn on and off access to the portal to tenants and Owners
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Sonja Major commented
Owner Portal from one of our Landlords - drop down selection button available next to the graphical display area to allow the display of one
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Robyn Organ commented
It would be very helpful for portal messages to be visible against the tenancy or owner. It would also be very helpful for these to be 'completed' so they drop off once they are read or actioned.
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Fiona Binev commented
It is important to have the control to share what is shown on the Owners Portal. There should be a function in PT, to switch information shown off/ on for owners, or tenants
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Lea Ropata commented
Our owners would like to be able to see how much bond in being held for their tenancies, when they view details through their owner portal.
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Georgia Seeney commented
I would love to see a change of colour for when the Tenant or Owner has joined the portal. That way the Property Manager can know which way they can communicate with them.
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Keeley Prior commented
yes please
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Eliza Cosgrave commented
Currently owners that have multiple properties have to choose which property they are after from a drop down menu on the owner portal, we would like this to be updated so that the dashboard has easy access and an overview of their full portfolio so they don't have to go through individual properties via the drop box.
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Eliza Cosgrave commented
Owner Portal - owners that have multiple properties to have a clearer overview of their whole portfolio on the dashboard. Currently any multi owners have to use the drop down to go through each property. I have received feedback where on their dashboard they would like to see a brief overview of everything so they don't need to go into each property.
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Jennifer Allen commented
Have the option to prevent tenants changing an inspection date through the portal. Our PMs have sometimes only found out on the day of the inspection that the tenant has changed the day in the background.
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Kim Rosser commented
Please as this would save heaps of time.
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Kim Rosser commented
Remove the ability for renters to change the routine inspection days or times via the portal comms. Once this has been removed we would be able to turn on the auto reminder comms without any renters input. Thanks
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Elyse Lamprill commented
I would love to see maintenance turned off from the owner portals, or an option to turn this off.