Having 3x inboxes is challenging enough, having the portal MSG combine with the PT inbox would provide a simple solution to this issue and one seamless flow of communication.

I would love for messages received by owners and tenants to show on their profile instead of just in the portal message centre. I was told messages will show on a tribunal report but that's not helpful for owner messages. They should be recorded on their profile as a record, especially if they are approving maintenance etc. Under the communications tab shows messages sent but not received.

I agree we get them to 2 different places and then they come in through outlook as well. One area is much less trouble

It would be helpful to either merge the portal message and communication message platform so that there is only one area of communication to be checked OR allow the portal messages to have the same functions as the communication platform (e.g all users can access and respond directly). Also to be able to mark them unread incase someone opens another users messages.

At the moment, we have portal messages , property Tree email, our standard office emails and SMS. All of these are saved in different areas and we are constantly checking multiples areas for obvious reasons and some are not saved in communication it is too much double handling and tracking of information and documents. 1 option 1 area much easier. its becoming ridiculous, I receive 300 emails just in my office emails per day, let alone the Property tree items received.

We 100% agree!!! whilst we love finally having the communication platform, the fact that an owner or tenant who is signed up for the portal can't hit reply to an ad hoc email is crazy!!! so much missed communication and frustration from clients. Please fix this soon.

I'm shocked this still only as 14 votes. It makes no sense to have 2 communication channels in the 1 system and the app messages is just useless. So many messages get missed if someone un related to the job accidentally opens the link

Anything that comes into the messages inbox does not save against the profile or when it originally was originated like maintenance. You can see that the maintenance request is sent to the landlord but their reply only sits in the message centre. How are you meant to be efficient with your maintenance when you have to look in the message centre, then add the instructions as a note against the maintenance job but then really have no property date and time history or flow of conversation like you do with the Communications tool where it saves everything against the profile.

I did not realise this when sending out the owner portal and if I did I would not have sent it out. We want to give the landlord information 24/7 but then the system has inefficiencies like this which is not encouraging as things can get missed and take longer.

Merge the messages inbox to the left hand side inbox so we are not having to work through two inboxes. Its not time efficient or user friendly. You have one inbox that saves to communication history and one that does not. If the messages are opened and unactioned, you cannot tell what stage it is at. Its a negative experience for the customer. I don't feel its necessary to have two inboxes to navigate.