78 results found
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Increase the Automatic Log-out time from 59minutes please.
I'm all for the new multiple security measures you've put in place, but I'm NOT down with being automatically logged out after 59 minutes of being inactive. I hop in & out of Property Tree at various times throughout the day, and often I'm out for more than an hour at a time. I want to ONLY have to log in to Property Tree ONCE in the morning, and then not have to keep re-logging in. It's annoying and frustrating ! It should keep you logged in until say 6pm at night for example.
234 votesWe're pleased to announce there is a new Company Security section within your Configuration > Trust & Company Details that allows you to set your automated logout time. This can be set for 1,2 or 3 hours - You will then be logged out of Property Tree if it is left idle for the time you have set.
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Have a Tenant/Owner's "Preferred" Name show in the Contacts View.
Have a Tenant/Owner's "Preferred" Name show in the Contacts View. At the moment you can only view a tenant's preferred name if you open up the Contact to amend it. It would make a huge difference when making phone calls to have the preferred name show on the main Ownership/Tenancy screen.
121 votesWe're pleased to advise that the contact's preferred name now appears in the contact list on the profile.
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Allow fixed increases to be adjusted using a method eg 4% annually
All rent or outgoings to be adjusted using a method eg: 4% annually, rather than having to manually calculate the actual amount and set up multiple manual adjustments. This makes it impossible to reflect on how the rent has been increased over a period of time without having to manually calculate the difference, which is extremely time consuming.
7 votesWe're pleased to advise that you can now add a rent change by a percentage amount.
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Rent Reviews QLD
Recent changes in legislation now mean that Rent Reviews in QLD are linked to the Property and not the Tenancy. It would be helpful to all QLD users to have a Rent Review option under the Property Profile so that we have the correct information at hand without having to look back into archived Tenants etc.
4 votesWe're pleased to advise that a new "Property Last Rent Increase Date" merge field has been added to your Mail Merge Templates, alongside the ability to now merge the Last Rent Increase Date to your REI forms.
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Reply all to emails in communications tab
When replying to all in the communication tab, the email response does not go to the sender(not all recipients) just the people CC'd in the email. This only started happening when the Forward tab was included last week. Prior to that we could click on "reply-all" and everyone included in the original email was included in the response.
1 voteWe're pleased to advise this has now been rectified.
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Option to have Owner/Tenant Portals active but turn off portal messaging
Option to have Owner/Tenant Portals active so our clients can login and see information but have the option to turn off portal messaging. Owners/Tenants would just email as normal. There's alot of limitations to the Portal messages inbox. We want to use the portals but would prefer not to use Portal messages.
73 votesWe're pleased to announce that all emails sent to your Portal Contacts will be sent as emails, and those contacts can reply to your emails! No more having to login to the Portals to reply! If you are using the communication platform, then those replies will come into your Property Tree inbox. If you aren't using the Communications Platform, then those replies will go to your external email inbox. You will still be able to send a Portal message if needed, as will your Portal contacts, however the amount of portal messages will decrease as the primary form of communication is now emails.
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Auto Communication option for rent increases reminding the week before the increase commences
As with auto comms for up coming routine inspections, auto comms for rent increases just before they are about to commence would be helpful.
346 votes -
2FA - Microsoft Authenticator App as well as text codes
With the implementation of 2FA and codes sent via text for access, are we able to suggest as an option the Microsoft Authenticator App as well?
89 votesWe're pleased to advise that you can now setup multiple authentication methods for accessing Property Tree such as Google Authenticator, Okta Verify, and Biometrics (Face recognition/fingerprint access) alongside SMS. We strongly recommend having more than one form of authentication configured, and you can choose which one to use when logging in or making account changes in Property Tree. Thank you for your patience as we rolled out the new login process. Check out the Multifactor Authentication Options to learn more about the MFA options available or Change Multifactor Authentication to learn how to update your factors.
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Adding NOTES to the inspection summary list.
It would be good when the inspection manager prints out the list of inspections to have any Notes on the list visible on the report. At the moment she has to go into each individual property and check notes one property at a time.
5 votesWe are pleased to advise that this has been released
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SMS Replies into Property Tree
Would be great to have tenants be able to reply to SMS and it save back into PropertyTree
330 votesIf you have an active SMS Subscription in Australia, you can now receive SMS replies! You’ll find these in the Communication Platform. Check out the release notes for more information on this feature https://propertytree.elevio.help/en/articles/68976-release-notes
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Emails sent to have "opened" and/or "read" time stamped status
It would be extremely helpful in tribunals or regarding any communication discrepancy to have this feature attached to emails sent so you can see whether the recipient has received and opened the email (also including a time and date stamp).
197 votesWe're pleased to advise that this feature has been released! You can now see the opened date/time for emails that are sent from Property Tree in the Communications History. This information will appear in the status details column, if you cannot see this column by default, use the three dots menu to select it to appear. Thanks for helping us make this happen.
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Bond Top Up Workflow
Ability to enter an increase to bonds like we do when entering a rent increase to the rent schedule, and this would need a due date.
The due date could trigger an auto comms to send that the bond top up of X is due to be paid, and auto comms could be set to send X days ahead.
This way, the original bond details remain (what was required at the time of commencement) and would track all bond top ups as rents are increased during the tenancy.
142 votesWe are pleased to announce that this feature has been released and you can now easily add a bond increase at the same time as your rent increases! Check out the release notes https://propertytree.elevio.help/en/articles/68976
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Ability to send bulk merged SMS
Multiple SMS for inspections and all communication. Would love to be able to write once for an SMS and send it to all renters at one time instead of having to do it multiple times.
15 votesWe're pleased to advise that this feature has now been released! You can now create SMS Templates and choose SMS within the mail merge process. Check out the release notes here https://propertytree.elevio.help/en/articles/68976
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Out of office reply for portal and comms platform messages
Would be helpful to have an out of office option for messages that are received out of hours. Especially when a tenant is requesting maintenance. We could then include emergency contact details to the email etc
210 votesWe're pleased to advise that the ability to configure an Automatic Reply for emails has been released. You'll find a new Auto icon in the Communication Platform with the ability to set an auto reply for your inbox, or the company inbox. Please note, the Portals will be going through some extensive development next year which will change the portal messaging behaviour.
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Authenticator
Why do we have to keep logging in & adding an authenticator code every time you go into paying accounts, amending account details etc. If we are already logged in, why do we have to log in again just to confirm current bank account details or payments? Surely our login would know what we are authorised to do.
1 voteWe're pleased to advise that this was released in April. You will not longer be prompted to login again when making payments, you will only be prompted for the multifactor authentication step (whichever one you have set up).
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Forwarding emails in Communication Platform
The new Communications Platform does not have a Forward ability and only has a reply option. Work around: If you reply to the email and replace the email address to the recipient required this will then work as a forward. Would be easier to just have a Forward option.
164 votesWe're pleased to advise you can now forward the latest email as part of an email thread, allowing you to capture all of the related email conversations.
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Tasks against Maintenance Requests
Since adding the Task functionality, it is not easy to find a task against a property for Maintenance requests. Is there any likelihood of adding a Task Tab to the maintenance requests, so we don't have to go out of the Request details and into the Task Tab to find the task set? Also, a task set for maintenance doesn't appear on the task tab - you have to click the magnifying glass for it to appear - which is not the best when searching in a hurry.
Also, I wasn't sure if this idea should be posted here or…
2 votesWe are pleased to advise that this has been released - you can now add/edit/view your tasks within your maintenance jobs.
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Allocate Notes to Different Staff
It would be good when creating a note to have the ability to allocate to another staff member, for example when creating a lease renewal task to send to Admin to send lease or when leaving a message to call this person.
5 votes -
Preferred name merge field
Would like to have Preferred Name as a Recipient Merge Field for Email and Word Merge Documents
38 votesWe're pleased to advised that the Preferred Name is now available in your Letter, Email and SMS Templates. We will also have this new merge field included in the Automated Communication Templates in the November release.
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Changes to any banking details require 2FA
Require a second 2FA to make changes to any banking details the same way that banks will typically require a second 2FA to add a new EFT payee or make a transfer
10 votesWe're pleased to announce that this feature has been released. When updating bank account details against an Owner, Bond, Creditor or Agency you will challenged with Two Factor Authentication.
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