Settings and activity
10 results found
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8 votes
An error occurred while saving the comment -
18 votes
An error occurred while saving the comment David Crash commented
This would save me up to 10 emails a week clicking the link for them and replying to the same darn question "I can't see how much I need to pay"
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52 votes
An error occurred while saving the comment Good idea. We could simply have negative days in the current arrears process so "-4 days" could send out a reminder to pay rent email.
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17 votes
An error occurred while saving the comment Yes please. It is such a nightmare trying to download 50 photos from a tenant.
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3 votes
An error occurred while saving the comment This feature already exists. Set your templates and how soon before the inspection you want the notices to go out and it is done. Our form 19 notice of entry is written into the email template itself so we don't even have to attach a document.
Configuration > Automated Communication > Property Management > Inspection Notice: Residential Tenancies (and) Residential Inspection Notification: Ownership
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24 votes
An error occurred while saving the comment Yes! Some agents will not want this to be automated but we would. It would certainly save a lot of additional time in adhoc emails.
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15 votes
An error occurred while saving the comment You can edit the work order before sending. Editing it in preview will not update the work order itself which means once the email is out the additional information is lost.
Imagine a work order that said "go ahead up to $500" then someone edited it in preview "go ahead up to $1,000" and the bill comes in at $950 then the argument starts on who approved the additional expense.
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14 votes
An error occurred while saving the comment I would recommend against this.
The goal is to get away from external email systems and use internal PT email. Any integration into external systems will open PT up to be compromised.
In WA this week yet another real estate agent's email system was compromised and all contacts were emailed links in an attempt to get more passwords and to compromise more systems. They still haven't reported the data breach.
With PT email and 2-step authentication you can use this system only for all communication to and from your clients, stops email spoofing as only registered email addresses for owners, tenants, contractors can email into the system, and limits exposure if your office enquiries email address is compromised.
Moving your office enquiries email addresses away from local email systems like outlook and exchange and moving to online systems like Google business, business 365, and iCloud business, and enabling 2-step authentication will go a long way to protecting clients from these data breaches.
We all hate change and having to take extra steps to log into a system but what we will all hate more is having to make a call to our business insurance after a data breach.
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273 votes
Update: Additional fields have been added to the ‘Status’ drop-down under Communications History to give you more details on email delivery status, this is available to you now. We are continuing to investigate other areas to better notify you of any sending failures.
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13 votes
After discussions with a number of clients, feedback has been that the Termination date on the tenancy could be used to record this date, as this does not trigger the normal vacate activity. We will continue to review further feedback and votes towards any changes. Thanks, Ange - Product Team
An error occurred while saving the comment This feature already exists. You can send an email on a set number of days before the lease end date issuing a termination notice to the tenant, and informing them of options to renew, and informing the owner. Settings > automated communications > Property Management > Lease expiry: Tenancy (and) Lease expiry: Owner. You will just have to customise it and will need to use your lease expiry reports when planning your schedule and advertising.
And mark as complete. But then we are just duplication functionality to be the same as the email section. Wouldn't it be better to just merge both communication channels into the one system?