124 results found
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'Day Before' reminder for Rent Due
At the moment it's only for the days after, once the rent is overdue, but it would be ideal to have one for before the due date as well. For example; "Rent Due Tomorrow" with the description inside as "Friendly Reminder, your rent is due tomorrow, please make sure payment is made to avoid arrears on your ledger!"
52 votes -
Merge field for tenancy invoice amount
There is no option for tenancy invoice amount merge field to be added to the tenancy invoice email template. please get this added so the amount appears in the email and tenants don't need to click the link.
18 votes -
Merge field for Inspection Type - Routine, Ingoing, Outgoing
Would be good to have a merge field available for inspection type, so that the auto communications for notifying or sending the report can capture what type of inspection is being scheduled or has been done.
6 votes -
Email, Message or SMS failure alert/pop up
Notify users when any emails, messages or SMS fail rather than having to go and check a list. Perhaps an alert at the top of the page which then produces a list of what needs to be checked. The impact of missing this information is huge, particularly with compliance.
275 votesUpdate: Additional fields have been added to the ‘Status’ drop-down under Communications History to give you more details on email delivery status, this is available to you now. We are continuing to investigate other areas to better notify you of any sending failures.
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Direct line details for Property Managers
To have a field for the property managers direct line contact details as well as the mobile number
4 votes -
Ability to add an email signature not just a banner image
All email signatures currently are banners. This is very limited to having the entire content of an email signature within an image banner.
We need free text to create our own.
120 votes -
Email signatures with clickable links (hyperlink or QR Code)
Ability to add a clickable link into the user banners i.e. QR code link to be clickable not just scannable in the image. Extend format of files from just PNG and JPEG to Other formats that include links.
6 votes -
Ability to easily send rent arrears notice manually for just one tenant when needed
Some tenants need reminding that rent has just dropped into arrears sooner than others, like repeat offenders, on the tenancy profile, where you can turn on or off rent arrears notices, it would be great to be able to quickly click a button that would send a rent arrears notice via email or text to only that tenant.
10 votes -
Forwarding emails in Communication Platform
The new Communications Platform does not have a Forward ability and only has a reply option. Work around: If you reply to the email and replace the email address to the recipient required this will then work as a forward. Would be easier to just have a Forward option.
159 votesThe Product Team are current reviewing this work with our developers.
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Rent review auto communications to owners
Ability to set up automated emails to go to owners for when a rent review is due
12 votes -
Automatic Communication (copy agent in)
When setting up an Auto Communication, it would be good to have an option to copy in the user/point of contact. I.e setting up lease expiry emails to tenants. It would be good to be alerted somehow when this email is automatically sent to tenants so we can follow up if there is no response.
8 votes -
Email communication thread, reply to agency sent email
Be able to send another email by replying to your own email when you want to send another message related to the first but you can't because the owner/tenant hasn't replied to your original message yet so instead of continuing on the same thread you have to make a whole new email thread. And that can get messy and confusing.
50 votes -
Communications Centre: 'Completed' folder to display on left hand side
The completed messages in the Communications Centre is accessed through the filter icon at top. It would be great if this was moved to be sitting as 'Completed' on the left hand pane along with "My Inboxes" "Sent" and "Failed'
4 votes -
Allocate Portal Messages to other users
Have the ability to allocate portal messages to other users
8 votes -
Unread portal messages when opened by wrong team member
If someone accidentally opened another team members portal message it would be great to be able to unread this message so it still looks like it needs to be opened.
81 votes -
Out of office reply for portal and comms platform messages
Would be helpful to have an out of office option for messages that are received out of hours. Especially when a tenant is requesting maintenance. We could then include emergency contact details to the email etc
196 votesHi Supporters, we're at the final stage of passing this through to our development team and want to ensure that we have the access levels correct.
There will be an Auto Reply option for each user, that would send the Auto Reply (when active) if an email is received into your inbox (assigned to you). Each user would have access to control their own Auto Reply.
There would also be a Company Auto Reply option, that would send (when active) if an email is received into the Company inbox.
We're after feedback on who needs access to the Company Auto Reply option? Would this be something that would be set and controlled by an Administrator or Super User level only? If so, would it be beneficial for all users to still "see" what the Auto Reply is set to when it's Active? Or could the Company Auto Reply be editable…
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Choose contacts for the automated communications
Where we have the option to turn automated arrears notices on or off for a tenant, it would be good to select the contact (or all contacts) that this goes too. With commercial we have lots of stored contacts and don't want them receiving these notices.
4 votes -
Ability to live chat with owners and tenants from PropertyTree
Ability to live chat with owners and tenants, and have that conversation recorded in PropertyTree. Be able to select when in office, away or busy with option to suggest response/quick response to common queries
13 votes -
When filtering reports or bulk merge, have the option to show those profiles that are "not" tagged for the tag you choose
When filtering reports or bulk merges, have the option for profiles that are not tagged (ie, select the tag associated but have the option to see those not tagged only)
4 votes -
When emailing anywhere in PropertyTree, be able to copy or bcc in any contact linked to that profile or company contact
When sending an email, or maintenance job it would be great to be able to have a list of known contacts appear that can be copied into the email. So if this was maintenance for a property you could chose to copy in the owner and/or tenant (and their email would appear to select), also any company contact, so the Property Manager could be copied into the email too.
11 votes
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