13 results found
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Transfer of tenancy / property to new owner
when we complete a property transfer from one owner to another as the property has sold and we've retained the management, the original start date of the tenancies should be automatically transferred to the commencement date within the new tenancy record
11 votes -
Room option in under Property
When creating a Property in Palace it is only giving us the option to add a property with a Unit number as the address. Some properties we rent out as ROOMS only so would be great if there was an option to enter a room number instead of unit number.
1 vote -
Debtor List
It would be helpful to be able to transfer ex-tenants that still owe money to a separate debtor list like Palace live had. So this takes them out of your current tenant report/figures etc
16 votes -
Different supplier email addresses for work orders and remittances
We have several suppliers that would like the remittance advice to go to their accounts team, but Palace automatically selects the primary email address when doing a bulk payment. The primary email address is where the work orders are sent, which is a different email address.
I understand that Palace allows for two email addresses, but when using Tapi, its defaulting to using the primary email, the same as Palace does with remittances.
It would be great to have a tick box in the supplier screen that asks if you want remittances sent to the primary email, or another email.
14 votes -
Ability to remove a tenant with transactions from a flatting situation - Archive Additional Tenants
We are unable to remove tenants leaving a flatting situation if money has been receipted against them.
10 votes -
Additional owner tab
Would be good to have a second owner tab, same as additional tenants. This will allow landlord names to be reflected correctly in merge documents
7 votes -
A pop up to Increase bond Required if Rent Increase
add an area on the rent review page to add the bond increase (optional to enter but good for those that want to increase the bond at the same time)
6 votes -
Field to indicate owners preferred method of contact
Useful to know if the owner prefers to be texted / emailed / phoned on work number / mobile number / home number, In Rest it shows a *
4 votes -
Error pop up boxes to have some information
When something goes wrong, we get a pop up box saying error, but it gives no information, this must be frustration to the support team when we report it and it is frustrating to us. Can it have some information inside it please
4 votes -
Supplier Screen: ability to add practicing licence and Health and Safety policy information
To ensure suppliers have the required compliance before allocating work and to enable us to monitor where insurance or licences are expiring. Add in the supplier edit screen fields for this information and add merge fields to be able to report off.
3 votes -
Check out keys before archiving a property
It would be great if you had to remove the key from the system before you archived a property. At the moment you cannot archive a property unless the key is checked in, but unless you have actually removed the keys from your key cupbaord and given them back to the owner when we go to generate a new key we often find there are keys hanging up on that number already and then you have no idea what the keys are for and they end up in the bin.
3 votes -
New supplier with no bank details
When loading a new supplier it would be good to be notified if bank account number is not entered like when you load a new owner
3 votes -
Trademe adverts - automatic upload of matterport 3D videos
Palace software does not support matterport, one of the leading 3 D virtual tour softwares. Trademe have to do it manually and that can take hours after the advert has been loaded and only happens in work hours. You tube videos have do go in virtual tour field although they are not virtual tours
1 vote
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