Email, Message or SMS failure alert/pop up
Notify users when any emails, messages or SMS fail rather than having to go and check a list. Perhaps an alert at the top of the page which then produces a list of what needs to be checked. The impact of missing this information is huge, particularly with compliance.
AdminAngela Sutton
(Admin, MRI Software)
shared this idea
Hi User Voice Supporters! We're currently setting requirements with the development team for Failed Communication Notifications and are after some feedback to ensure we get the right notifications to you and your team.
Would you prefer, an In-App (in Property Tree) notification, that alerted you each time a communication failed?
Or, would you prefer to receive an email each time a communication failed? (similar to an outlook or gmail bounce-back).
In the case of receiving an email, if you are using the Communication Platform where your email replies are received into Property Tree, would you prefer this failed email notification to be received into the Communication Platform inbox, assigned to you (or the company, if the email was sent from the company)? Or would you prefer this email to be sent to your external email each time an email failed to send? If you are not using the Communication Platform, this email would be received externally by default.
Is an email per failure too many emails to receive? Would you rather a summary once a day that outlines the failed communications for that period?
Let us know your preference(s) by commenting on this idea. We look forward to hearing from you.
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Amber Gillett
commented
I'd love an email alert for any failed communications - luckily I stumbled across a failed Form 19 before it was an issue but if I had missed this we would be in a bit of a pickle...
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Roxanne Sherrell
commented
We had no idea communications to contractors were failing. Having to manually check the communications tab for every correspondence to tenants/owners/contractors is very inconvenient and defeats the purpose of communicating via PT.
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Helen OCallaghan
commented
HAVING TO CHECK COMMUNICATION HISTORY ONCE A LETTER HAS BEEN SENT TO MAKE SURE IT HAS BEEN DELIVERED - AS NO ALERT IF IT HAS FAILED
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Jane Allen
commented
It would be great to get notified of a failed email, rather than having to physically go into the communication chain for each property .
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AdminAngela Sutton
(Admin, MRI Software)
commented
We don't know when an email is not delivered unless we go searching for it. This alert could link to the communication history report filtered by unsent