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Email, Message or SMS failure alert/pop up

Notify users when any emails, messages or SMS fail rather than having to go and check a list. Perhaps an alert at the top of the page which then produces a list of what needs to be checked. The impact of missing this information is huge, particularly with compliance.

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AdminAngela Sutton (Admin, MRI Software) shared this idea  ·   ·  Report…  ·  Admin →
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In Development  ·  AdminAngela Sutton (Admin, MRI Software) responded  · 

Good news! We’re currently developing a tool that will automatically unblock affected email addresses to save you having to go to support for assistance. Once we see the impact this auto-unblock has on email failures we can determine the best way to notify failed emails. For those that may not be aware, you can currently find your failed comms within Communication History or the Communication Platform has a dedicated Failed folder.

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  • Nathan L commented  ·   ·  Report

    If there is a failed message suppose to send out to renter or rental provider successfully, can PT notify the sender/PM that the message is failed to take further actions

  • Jacinta Hearn commented  ·   ·  Report

    Would really love an alert of some kind when communications are not successfully delivered. Mail merge is great but having to check after sending every communication send out contradicts the streamlining of this process.

  • Amber Gillett commented  ·   ·  Report

    I'd love an email alert for any failed communications - luckily I stumbled across a failed Form 19 before it was an issue but if I had missed this we would be in a bit of a pickle...

  • Roxanne Sherrell commented  ·   ·  Report

    We had no idea communications to contractors were failing. Having to manually check the communications tab for every correspondence to tenants/owners/contractors is very inconvenient and defeats the purpose of communicating via PT.

  • Helen OCallaghan commented  ·   ·  Report

    HAVING TO CHECK COMMUNICATION HISTORY ONCE A LETTER HAS BEEN SENT TO MAKE SURE IT HAS BEEN DELIVERED - AS NO ALERT IF IT HAS FAILED

  • Jane Allen commented  ·   ·  Report

    It would be great to get notified of a failed email, rather than having to physically go into the communication chain for each property .

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