191 results found

1. Limit visitor host selection to employees onsite at the selected location

   Description:
   Large organisations often have employees with the same first name or full name, as well as many global roaming employees. Currently, visitors can select hosts who are not physically working at the site they are visiting, which can lead to incorrect host selection and access issues.

   Although adding job titles or other profile details can help differentiate employees, there are rare scenarios where two employees may share the same name and job title at the same location. In these cases, visitors may still accidentally select the wrong host.

   Problem:
   Visitors may accidentally select a random employee with a similar name, including global roaming employees who are not onsite. This creates security and operational risks, especially at busy or sensitive locations.

   Suggested Improvement:
   Introduce controls to restrict the host list shown to visitors so that:
   Only employees assigned to the selected location are visible, or
   Only employees who are currently onsite can be selected as hosts, or
   An optional setting to enforce host-location matching by default

   Benefit:

   Reduces incorrect host selection
   Improves security and accuracy of visitor sign-ins
   Better supports large organisations with shared names and roaming staff

   Ref: 07012002

   Description:
   Large organisations often have employees with the same first name or full name, as well as many global roaming employees. Currently, visitors can select hosts who are not physically working at the site they are visiting, which can lead to incorrect host selection and access issues.

   Although adding job titles or other profile details can help differentiate employees, there are rare scenarios where two employees may share the same name and job title at the same location. In these cases, visitors may still accidentally select the wrong host.

   Problem:
   Visitors may accidentally select a random employee with a similar… more

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2. Enable Silent Printing (Edge Browser)

   Currently, OnSite kiosks using Brother label printers on Microsoft Edge require manual confirmation for every print job. This slows down visitor and contractor processing, particularly in high-traffic environments, and creates inefficiencies for staff managing inductions or check-ins.

   Introducing a “Silent Printing” feature for Edge, allowing print jobs to be automatically processed without manual intervention. This feature could be configurable per kiosk or globally for a location.

   Benefits:

   Operational Efficiency: Streamlines check-ins and inductions, reducing time per visitor.

   Cost Savings: Less staff time spent monitoring or confirming print jobs if client prefers Edge.

   Scalability: Supports high-volume locations with multiple kiosks without additional resources.

   Improved User Experience: Faster, seamless onboarding for visitors and contractors.

   Reduced Support Incidents: Fewer printing-related helpdesk queries or delays.

   Additional Considerations:

   Retain optional manual confirmation for compliance-sensitive environments.

   Include logging for auditing and traceability of silent print jobs.

   Focus on Edge browser for initial rollout to ensure controlled testing and adoption.

   Reference: SF Case, 06899174.

   Currently, OnSite kiosks using Brother label printers on Microsoft Edge require manual confirmation for every print job. This slows down visitor and contractor processing, particularly in high-traffic environments, and creates inefficiencies for staff managing inductions or check-ins.

   Introducing a “Silent Printing” feature for Edge, allowing print jobs to be automatically processed without manual intervention. This feature could be configurable per kiosk or globally for a location.

   Benefits:

   Operational Efficiency: Streamlines check-ins and inductions, reducing time per visitor.

   Cost Savings: Less staff time spent monitoring or confirming print jobs if client prefers Edge.

   Scalability: Supports high-volume locations with multiple kiosks without… more

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   Ready for Votes  ·  0 comments  ·  Badge Printing  ·  delete…  ·  Admin →
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3. Report to See When a Contractor Organization Was Last On Site

   Customers would like the ability to report on the most recent onsite activity at the organization level, not just by individual contractor records.

   Current Limitation:
   The People Presence Report can show the last sign-ins per individual, but there is no automated or direct way to determine the last activity date for a contractor organization as a whole.

   Why This Matters (Customer Value):
   Many organizations manage contractor relationships at the company level rather than individual worker level. The ability to track an organization’s most recent onsite activity would support:

   Contractor compliance monitoring (e.g., “Which approved vendors are still active?”)

   Contract review and renewal decisions (e.g., shutting down or renewing access for inactive suppliers)

   Site and safety oversight (e.g., ensuring only current and relevant vendors remain enabled for access)

   Operational efficiency by eliminating manual checks or workarounds using individual sign-ins.

   Having a “Last Seen On Site (Organization)” field or report would reduce manual admin effort and improve visibility across contractor engagement.

   Suggested Approaches (Flexible):

   Add a column in People Presence, Contractor Report, or Organization Profile showing:
   ➤ Last organization sign-in date (based on the most recent sign-in from any linked member)

   Allow this field to be filterable, sortable, and exportable.
   SF Reference: 06891388

   Customers would like the ability to report on the most recent onsite activity at the organization level, not just by individual contractor records.

   Current Limitation:
   The People Presence Report can show the last sign-ins per individual, but there is no automated or direct way to determine the last activity date for a contractor organization as a whole.

   Why This Matters (Customer Value):
   Many organizations manage contractor relationships at the company level rather than individual worker level. The ability to track an organization’s most recent onsite activity would support:

   Contractor compliance monitoring (e.g., “Which approved vendors are still active?”)

   Contract review… more

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   Ready for Votes  ·  0 comments  ·  Reporting and Dashboards  ·  delete…  ·  Admin →
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4. New/better platform for building inductions

   I'm really struggling to use the current tool for building inductions. It's difficult to resize images without them disappearing altogether; difficult to move blocks around - sometimes the "drop" highlight comes up, sometimes it doesn't. I've tried on different PCs but the tool behaves in the same way regardless. It's hard to get my induction to look professional with such a finicky tool. I'm surprised there are no other suggestions for a revamped tool in here.

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   1 comment  ·  Inductions  ·  delete…  ·  Admin →
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   Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

   Hi Rebecca,

   Thanks for your feedback. We have had a number of requests to improve the induction builder. We'll open this up to votes from the wider community and to gather feedback on potential improvements.

   Regards

   Karl

5. Can we remove the ability of ‘Limited Certification Managers’ to add new certificates (limit user access or create a new user role)?

   Hi Team

   I have this request for deeper control from Matthew at Cummins. Could you consider the ability to turn on or off the ability for a Limited Certification Manager to add new certificates, as we have customers that use this feature, and giving the ability to turn on or off the option will give total control to the customer.

   Can we remove the ability of ‘Limited Certification Managers’ to add new certificates (limit user access or create a new user role)?

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   Ready for Votes  ·  0 comments  ·  Certifications  ·  delete…  ·  Admin →
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6. Ability to Export or Print a List of Triggers Per Location

   Description / Problem Statement:
   Customers managing a large number of sites often configure multiple triggers per location. At present, there is no way to generate, export, or print a consolidated list of triggers for each site. This makes it difficult for administrators to audit configurations, perform internal reviews, support compliance requirements, or share trigger setups with internal stakeholders who do not have direct access to the OnLocation platform.

   Current Limitation:
   Triggers can only be viewed individually within each site in the UI. There is no reporting, export, or print functionality that provides a site-level or organisation-level overview of all configured triggers.

   Proposed Enhancement:
   Introduce a feature that allows users to export or print a list of triggers, ideally with the following capabilities:

   Export triggers per site and/or across all sites

   Include key trigger details such as:

   Location name

   Trigger name

   Trigger type

   Conditions/criteria

   Actions taken (e.g. notifications, workflows)

   Status (enabled/disabled)

   Support common formats such as PDF, CSV, or Excel

   Optional filters (by site, trigger type, status)

   User Roles / Access:
   This feature would primarily be used by Administrators or users with appropriate reporting or configuration permissions.

   Use Case Example:
   An organisation with dozens of locations and hundreds of triggers needs to periodically review all active triggers to ensure they are still relevant and correctly configured. Being able to export or print this information would significantly reduce administrative overhead and error risk.

   Reference: SF 06972826

   Description / Problem Statement:
   Customers managing a large number of sites often configure multiple triggers per location. At present, there is no way to generate, export, or print a consolidated list of triggers for each site. This makes it difficult for administrators to audit configurations, perform internal reviews, support compliance requirements, or share trigger setups with internal stakeholders who do not have direct access to the OnLocation platform.

   Current Limitation:
   Triggers can only be viewed individually within each site in the UI. There is no reporting, export, or print functionality that provides a site-level or organisation-level overview of all configured… more

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7. Archive inductions

   It would be great to be able to archive inductions, that are no longer active, instead of all inductions always showing. We need to be able to keep old inductions, as evidence, so archiving would be fantastic. Thanks

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   Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

   Hi Ange,

   Thanks for your feedback. We will asses this and leave it open for votes.

   Thanks

   Karl

8. Attachment Option to Custom Questionnaire “Add Option” Field

   In the Custom Questionnaires setup under Locations > Sign In/Out Questions > Custom Questionnaire, when configuring a question using the Add Option function, users can currently add an image to an option.

   It would be helpful for the future to extend this functionality to support file attachments (e.g. PDF, DOCX) so administrators can upload reference or compliance documents directly within a questionnaire question.

   Example Use Case:

   A visitor may need to view and acknowledge a safety briefing or policy document before completing sign-in.

   Visitor-like Induction questionnaires could include procedural PDFs or forms without redirecting to another system.

   Proposed Enhancement:
   Add an “Attach File” option (similar to “Add Image”) when configuring question options. Files should be viewable or downloadable within the kiosk, Sign In/Out Manager, and using mobile devices if applicable.

   Reference: 06846026 October 22, 2025 at 5:16 PM

   In the Custom Questionnaires setup under Locations > Sign In/Out Questions > Custom Questionnaire, when configuring a question using the Add Option function, users can currently add an image to an option.

   It would be helpful for the future to extend this functionality to support file attachments (e.g. PDF, DOCX) so administrators can upload reference or compliance documents directly within a questionnaire question.

   Example Use Case:

   A visitor may need to view and acknowledge a safety briefing or policy document before completing sign-in.

   Visitor-like Induction questionnaires could include procedural PDFs or forms without redirecting to another system.

   Proposed Enhancement:
   Add… more

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   Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

   Thanks for the suggestion. We will open this op for votes from the community.

   
   

9. Additional email addresses within Contractors/LiabilityNotification Recipients Field

   It would be so helpful to add additional email addresses to "Send to this non-employee" for 'Notify the following people within our organization when insurance policies are due to expire' e.g. we have the email address of the direct contact at the Contractor company, however we would like to add the Contractors office/admin account to this field also, e.g employee.name@theirbusiness.com and office@theirbusiness.com to both be within this field.

   Same thing for the field on the same page, underneath within 'Nominate an internal email address where people must send the updates Insurance Policy Details to'. As our location in Sydney is broken up into 4 divisions, some contractors are shared between two or more divisions. We would like to enter in group emails for each division that is responsible for that Contractor. e.g. division1@mybusiness.com + division2@mybusiness.com to both be within that same field, with potentially something like office@mybusiness.com added along with the facility manager and HSE representative of the branch emails to be added also.

   Having this option to have more than one email in these fields would help us out immensely with the building setup we have.

   It would be so helpful to add additional email addresses to "Send to this non-employee" for 'Notify the following people within our organization when insurance policies are due to expire' e.g. we have the email address of the direct contact at the Contractor company, however we would like to add the Contractors office/admin account to this field also, e.g employee.name@theirbusiness.com and office@theirbusiness.com to both be within this field.

   Same thing for the field on the same page, underneath within 'Nominate an internal email address where people must send the updates Insurance Policy Details to'. As our location in Sydney is… more

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   3 comments  ·  Contractors  ·  delete…  ·  Admin →
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   Assessing  ·  Adminanonymous (Admin, MRI Software) responded

   Thanks for your suggestion,

   Adding more flexibility around external notifications is on our radar. We will investigate further and in the mean-time open this up for votes form the community.

   Regards

   Karl

10. OnEvac - Shelter In Place/Lockdown notification

    We use WhosOnLocation and OnEvac at a school.
    At present we can't use the OnEvac system to do Shelter In Place/Lockdown notifications to employees or guest on site. But it would be extremely useful if we could.

    We don't want to give guests or employees instructions to evacuate buildings when they should be finding a safe spot to conceal themselves away until an all clear is given to come out.

    2 votes

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    1 comment  ·  Evacuation Management  ·  delete…  ·  Admin →
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    Gathering Requirements  ·  Adminanonymous (Admin, MRI Software) responded

    Thanks for your suggestion.

    We agree that supporting a wider variety of emergency situations is critical.

    We have a project in our roadmap to create 'incident management templates' which will allow you to create and trigger pre-configured emergency notifications with a customizable audience.

    I will keep you updated on the status of this project.

    Regards

    Karl

11. Turn off "What Organization are you from" at kiosk level not location

    In certain industries such as Aged Care / Education many visitors are not customer related and dont need to enter an organisation ie. Parent / Family member visiting a Resident. It would be great to be able to build a kiosk specific to these type of visitors and turn off ogranisation they are from OR customise the wording as we also still need the feature to remember them for next time.
    Could be as simple enter your organisation or mobile number?

    4 votes

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    0 comments  ·  Visitors  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Thanks for your feedback Natalie.

    We will open this up for votes from the community and I will bring this to the team to discuss.

    Regards

    Karl

12. Allow Admins to Set a Custom System-Wide Default Welcome Greeting

    Overview

    Currently, each location can customise its welcome greeting, but the system default (used when clicking “Use Default” or “Reset to Default”) cannot be changed. It always reverts to the OnLocation-provided message.

    We request the ability for organisations to define their own global default greeting that all locations can use.

    Problem

    Large multi-site organisations must manually update every location whenever the greeting changes.

    “Reset to Default” restores the OnLocation system message, not the company’s preferred standard.

    Creates inconsistency across sites and extra admin work.

    Requested Feature

    Add a setting allowing account administrators to:

    ✔ Set an organisation-wide default Welcome Greeting
    ✔ Have all locations inherit this default when selecting Use Default / Reset to Default
    ✔ Update this default centrally at any time

    Benefits

    Consistency: Ensures all locations use the same corporate, compliance, or safety messaging.

    Efficiency: One update instead of manually editing dozens/hundreds of locations.

    Scalable: Supports large enterprise clients with frequent messaging updates. SF Ref: 06913271

    Overview

    Currently, each location can customise its welcome greeting, but the system default (used when clicking “Use Default” or “Reset to Default”) cannot be changed. It always reverts to the OnLocation-provided message.

    We request the ability for organisations to define their own global default greeting that all locations can use.

    Problem

    Large multi-site organisations must manually update every location whenever the greeting changes.

    “Reset to Default” restores the OnLocation system message, not the company’s preferred standard.

    Creates inconsistency across sites and extra admin work.

    Requested Feature

    Add a setting allowing account administrators to:

    ✔ Set an organisation-wide default Welcome Greeting… more

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    Ready for Votes  ·  0 comments  ·  Location Settings  ·  delete…  ·  Admin →
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13. Inductions via QR Code

    Currently when a contractor or employee scans the QR code so they can complete their induction, it brings up a list of all inductions, it would be good if this could only bring the associated inductions that are required, as not everyone will know what induction to complete. Thanks

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    Ready for Votes  ·  0 comments  ·  Inductions  ·  delete…  ·  Admin →
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14. Add “Once per Day” frequency option for Acknowledgment Notices

    06748934 : Location > Important Notice
    Current Behavior:
    Acknowledgment notices can currently be configured with two frequency options:

    Each time the person signs in/out during the Published Period

    Once only during the Published Period

    This means users either:

    Must acknowledge the notice every time they move between zones (time-consuming), or

    Only acknowledge it once, even if the notice remains published for several days.

    Customer Feedback:
    Users with multiple zones connected to one location find it repetitive to acknowledge the same notice multiple times a day. However, setting it to “Once only during the Published Period” does not meet their compliance needs since the notice may need to be shown daily.

    Suggested Enhancement:
    Introduce a third frequency option: “Once per Day During the Published Period.”

    This would require acknowledgment once per calendar day. Instead of manually adding the notice everyday.

    Reduces friction for users moving between zones while still ensuring daily compliance.

    Value:

    Improves user experience in multi-zone environments.

    Balances efficiency (less repetitive acknowledgments) with compliance (daily visibility).

    06748934 : Location > Important Notice
    Current Behavior:
    Acknowledgment notices can currently be configured with two frequency options:

    Each time the person signs in/out during the Published Period

    Once only during the Published Period

    This means users either:

    Must acknowledge the notice every time they move between zones (time-consuming), or

    Only acknowledge it once, even if the notice remains published for several days.

    Customer Feedback:
    Users with multiple zones connected to one location find it repetitive to acknowledge the same notice multiple times a day. However, setting it to “Once only during the Published Period” does not meet their compliance… more

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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Jenny,

    Thanks for your suggestion.

    I'll take this tot eh team to investigate and will open this up for votes form the community.

    Regards

    Karl

15. Induction poster contractor sign in

    The Induction Kiosk poster with a QR code to complete the induction is great. However, at the moment new contractors who have a pending status cannot log in using the poster. It would be great if contractors with a pending status could sign in using the induction poster, complete the induction and then have the status update to active.

    5 votes

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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Jasmine,

    Thanks for the suggestion.

    We will open this up for votes as it would be a significant change to the logic around how Contractors statuses work.

    In the mean-time - if you use the 'Deny Access When - expires' setting for your induction courses then Contractors who arrive on site will not be able to sign in until then have completed the induction. That way you can set the status of any contractors who are ready to come on site to 'active' as soon as their profiles are complete and your are ready for them to begin work.

    Thanks

    Karl

16. Add a Multiple Visitor easier

    Please add "Save and ADD NEW" button.
    With current solution if you add multiple visitors you need to click three (3) times to get back to to adding a new. Doing this with 10 - 40 people is very time consuming.

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    1 comment  ·  Visitors  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Michael,

    Thanks for your idea, I'll bring it to the team for review. In the mean-time I will open this up for votes.

    Thanks

    Karl

17. triggers in API

    More and more work is being completed with the API, This request is to ask for the API to include Triggers. With the ability to access triggers and trigger ID and name of the trigger we will be able to assist more customers, particularly those customers that have 20 to 30 triggers per location across 50 plus locations.

    This request is to make Triggers available through the API

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    0 comments  ·  Integrations and API  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Peter,

    Improving our API is a priority for us. We will add block out space in the roadmap and reach out to you and your team to discuss requirements once we begin scoping.

    Thanks

    Karl

18. Delivery settings - send notification to contractor.

    If a delivery arrives for a contractor, then be able to send a notification of its arrival and location.

    2 votes

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    0 comments  ·  Location Settings  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Hi Jessica,

    Thanks for your suggestion. We will discuss this improvement with the team and open it up for votes.

    Thanks

    Karl

19. Fix the multiple visitor adding excel

    The current csv-solution to add multiple visitor is like from stoneage. Please improve it to modern solution, thank you.

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    1 comment  ·  Visitors  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    HI Michael,

    Thanks for the feedback. We will open this up for votes.

    Thanks

    Karl

20. Add drag and drop when uploading files

    Add drag & drop function to all modules that allow attachments

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    0 comments  ·  Contractors  ·  delete…  ·  Admin →
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    Ready for Votes  ·  Adminanonymous (Admin, MRI Software) responded

    Thanks for your suggestion, we will review standardizing the way files are uploaded throughout to app and open this up for responses form the community.

    Karl