166 results found
-
automated communications
Inspection Notice: Residential Tenancies
The ability to change timing and communications information based on inspection type. Eg: Routine or IngoingThe information provided to an exiting tenant is different to an ongoing tenancy.
3 votes -
Saving a draft email when the system shuts down in the middle of an email.
Saving a draft email when the system shuts down in the middle of an email.
4 votes -
Inbox - allow inbound emails from other email addresses not linked to a profile
Allowing external parties who are not on your contact list to email your PropertyTree inbox.
This allows for anyone who is not a contact can email the PT Comms Inbox e.g. if the landlord engages a valuer who emails us.
PropertyMe and Ailo have this.
We are losing emails and people getting angry because they are sending them through but no one is receiving them as it does nothing. There is no email advising that the email is Undeliverable. Nothing so it just gets lost.
1 vote -
communication
under owner and tenant provide - communication tab to also show Opened column without clicking into the communication.
1 vote -
Communication Inbox show PM name
It would significantly improve efficiency if the Property Manager was visible in the inbox view next to the Name and Address for email and SMS communications.
This would allow users to quickly determine whether a message should remain assigned to the company or be reallocated to the correct Property Manager—without needing to open each property to check.
For teams managing a high volume of communications, this small change would remove unnecessary steps and save considerable time across the day.
This enhancement would streamline workflows, reduce friction, and improve response times.Would love to see this considered—thank you!
2 votes -
3 votes
-
SMS Send and Receive Pictures
Tenants and Agents need to be able to send and receive pictures through SMS Comms. I tested this and nothing comes through into PT but you also do not get an error message to say the picture did not send so a Tenant would think that the picture has been delivered.
1 vote -
Set time for adhoc email
Id like to be able to create an adhoc emails and select the time and date it is sent out.
Example - If I am at my desk at 5am or 10pm trying to get a few things done, I would like to be able to have the email sent out to tenants or owners between 9am-6pm only.1 vote -
Better Search Function
It is very frustrating that the SEARCH in communication is VERY basic. We can't search via SENDER, or have too many words, or little words. The filter option is also very basic. Keyword is only what's on the Subject Line. It's very frustrating trying to search for old email and we potentially don't quite remember the title of the email, or the title of the email was something generic like Ownership Statement. If it can search Subject line, Sender line, email content, or combination of different areas.
3 votes -
Merge field for Original Lease Start date
Can we have a merge field for Original Lease Start date -this is needed for renewal documents and Rent increase notices and has to be manually entered at the moment.
2 votes -
Expand email screen size
Requesting the ability to increase the size of the email template screen (similar to this option which is available in Notes by dragging down the triangle/dashes in the bottom right hand corner)
Driving me mad not being able to see the entirety of my email when composing.
THANKS :)
4 votes -
Automated Owner Invoice Overdue Notifications
Feature Request: Automated Owner Invoice Overdue Notifications
Property Tree already offers strong automation for arrears, inspections and maintenance, but there’s a gap when it comes to ownership invoices.
I’d like to propose an automated workflow that triggers when an ownership invoice becomes overdue, with the ability to send a branded email reminder to the rental provider. This would be particularly useful for items like landlord insurance renewals, smoke alarm subscriptions, compliance services and other owner-funded invoices that require timely payment to avoid lapses in coverage.
The key elements that would make this feature valuable:
• Event trigger: Invoice becomes overdue…
5 votes -
Subject line, addresses. We have multiple owners/properties.
When sending emails from the system can the property be mentioned in the subject line. We have multiple owners/properties.
1 vote -
Owner contact Card
In the owner contact and under Statement Information, the statements and Expenditure Reports are currently combined. This should be separated with a choice of either of both as not all owners request an Expenditure Report as they don't want to be charged, at the moment it cannot be turned off as if it is then they don't receive owner statements
1 vote -
Auto Comms: Owner notification of arrears
It would be great to be able to set up auto communications notifying owners - renter is XX days in arrears, these are the actions we are taking ect.
1 vote -
An option to set more than one primary recipient.
One property has two owners who have strongly requested they both receive all email communications. Currently we can only select one primary recipient in PT (which suits 99% of our owners) so we are relying on memory to do this manually. This is far from ideal.
It would be ideal to select all the recipients who want to receive email correspondence.
3 votes -
Have the option to make two Primary contacts, as mostly all the landlords want information and correspondance not just one.
Have the option to make two Primary contacts, as mostly all the landlords want information and correspondence not just one. That way this speaks to inspection manager and routine inspection reports can be emailed to both landlords automatically instead of typing them in every time for properties.
10 votes -
suggestion to improve Property Tree by not allowing multiple properties to be attached to one owner profile.
Having the option to not allow multiple properties to be attached the the one owner/s profile, keeping each property separate.
When receipting rent or entering owner invoices to only be attached to the relevant property, keeping each income/expenses separate, with individual statements.
My suggestion to improve Property Tree is by not allowing multiple properties to be attached to one owner profile.
1 vote -
Communications Platform: Reply Preview Option
It would be beneficial to enable full email content preview when replying within the Communications Platform, to use the entire screen space eliminating the need to scroll through the message . SMS message preview shows the whole screen but not email.
1 vote -
VIEWING COMMUNICATION THREAD FROM THE TENANY TAB
Currently, there is no view of email communication from the Tenancy tab when the communication has been a "forward" email made from 'Communication'
Therefore, when viewing communications to the tenant from the tenancy tab, you can't see there has been follow up emails to the tenant made from communication.
1 vote
- Don't see your idea?