144 results found
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communication Inbox
When opening and reading a email, you have the hyperlink for the name and address above the body of the email that you can click on.
When you click on these hyperlinks it takes you to that page which is great but it is in the same window.
It would be great to either be able to have that hyperlink automatically open a new window with the details or be able to right click and 'open new tab'.
This way you can review the email and work on the details in another screen.
I am aware you can duplicate the…
1 vote -
Communications messages should be able to be dropped and dragged into relevant areas in the system
Is this something you will be improving? it seems to be a system flaw and not practical at all that messages to your communications area cannot be posted/dropped into other areas of the system. For example a request for maintenance . I should be able to drag the message into the job request area. Or tenant queries etc into Notes for the tenant
25 votes -
Forward Any Email Received
It would be great to be able to forward any email received in the communications tab not just the latest email as part of an email thread. This would enable you to forward previous correspondence that has attachments. Currently, any attachments previously received do not get forwarded as part of the email thread unless they are attached to the most recent email received.
12 votes -
Notification of emails and sms received in property tree
Receive a text message or email notifying us of a message received in property tree.
36 votes -
Remove emergency contact from being automatically included in mail merge from Profile
When selecting 'Mail merge multiple' or 'email all' from the owner's screen, emergency contacts, accountants and other are all automatically included in the correspondence and it's a manual step to remove which can very easily be forgotten or missed. Can it be an option to add these contacts in instead of being automatic as a lot of information sent to Owners is sensitive?
5 votes -
delivery in communications
Like we can see in the communications tab we can see when the recipient has open email etc.
Can we have this tab when we click on the communications when in the tenant or ownership account.2 votes -
Keep communications being sent in a thread via Property Tree
For example if I send an owner an email about their routine from PT and the response is received to my outlook emails, can I link the owners reply back to my email in PT so that way i can keep the same thread going amongst other things like lease renewal responses from tenants and owners etc.
7 votes -
Tenancy ID merge field for Rent Increase Auto Communication
An enhancement to our auto communication templates for rent increases. It would be incredibly useful to include the Tenancy ID as a merge field in these templates.
This addition would streamline our process, especially in cases where tenants are paying their bond top-up directly to us. Having the Tenancy ID clearly referenced helps ensure payments are correctly allocated and reduces the risk of confusion or mismanagement.
We believe this small change could make a big difference in efficiency and accuracy.
2 votes -
BOND TOP UP MAIL MERGE
Add a condition to the merge mail to only send out the message to tenants that actually have an outstanding bond, instead of sending it out with a "$0.00" amount
Add another merge field for the bond top-up, so only the bond amount that is outstanding on today's date will be sent to the tenant, and it doesn't add the bond amount of the next rent increase as well. Need a merge field for "outstanding bond up until today" and one for "outstanding bond in total".
1 vote -
Ability to recall mail merge emails
Ability to recall emails sent through property tree
20 votes -
To have the ability to permanently change the system font and size when sending any email via communications as well as having the option to
To have the ability to permanently change the system font and size when sending any email via communications as well as having the option to close of any email with a prepopulated closing line to show professionalism like Kind Regards rather then having to manually type this for every email sent. Also with the threat of cyber fraud it would be most helpful to allow us the option to put in our own agency's disclaimers at the end of each email which is also prepopulated and legible.
2 votes -
Composing an Email
To have the ability to permanently change the system font and size when sending any email via communications as well as having the option to close of any email with a prepopulated closing line to show professionalism like Kind Regards rather then having to manually type this for every email sent. Also with the threat of cyber fraud it would be most helpful to allow us the option to put in our own agency's disclaimers at the end of each email which is also prepopulated and legible.
2 votes -
Birthday greetings automatic emails
sending automatic emails to clients for birthday greetings.
13 votes -
Reply to an email and use a template
To be able to click on reply and select a template to use for your reply.
This would save going into the template, copying and then pasting in your reply.
A lot of replies to emails are template replies and having this feature would save time and make emails more professional. Thanks.
5 votes -
Text messages sent from User
Currently if you send text messages from Property Tree to tenants or owners only the property manager receives the reply.
It would be great if it could be implemented for the User to get the reply (or at least have it as an option).
8 votes -
Allow Multiple Templates in Auto Comms Inspection Report: Ownership as 3 types of inspections (exits, entries and routines)
Please allow Multiple Templates in Auto Comms Inspection Report: Ownership as we deal with 3 types of inspections (exits, entries and routines). 1 template does not cover all and there is no option to add others. We have to close of exits and sent them manually as the 1 template doesn't cut it. Same with entry condition reports. Thank you
6 votes -
access to merger fields for invoice arrears fields in the mail merger templates
we wish to be able to access the merge fields for invoice arrears in the mail merger and templates as we will need to email invoice arrears as adhoc items when our tenant asks for that details
1 vote -
Have a send an update email option for a change to routine inspection date and/or time
Have a send an update email option for a change to routine inspection date and/or time so tenants have a copy of the new appointment
4 votes -
Automated communication - add more merge field
We need the "Rent Increase Date" merge field for automated communication, "Lease Expiry: Ownership" to notify the owner when the rent is due to increase.
1 vote -
Saving drafts in communications
When half way through an email in Communications, being able to go out of the communications and the email saving as a draft rather than losing it all together
20 votes
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