Auto Communications - Time and days that communications are sent
Auto Communications - Time / Day Communications are Sent -
We are constantly receiving reports from tenants that auto-communications are being received after 6.00pm.
This is not reasonable.
The auto-communications should be RECEIVED during business hours.
We should also have the ability to select whether our office chooses to send auto-communications on weekends or public holidays.
This is an issue that Property Tree should be fixing now. It's certainly been discussed enough times.
Casey Joseph
shared this idea
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Kaori Tokui
commented
Ability to suspend automated email for rental arrears on weekends.
We would like to send automated arrears notice only on weekdays, from Monday to Friday. It can be set by one-click at Configuration, however, we might forget to do it sometimes. If we can set up the day to send automated emails, that would be helpful. -
Alex Collins
commented
in regard to sending arrears, a way to select what days they get sent on i.e none to be sent on weekends? - auto arrears.
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Eliza Mitchell
commented
Currently the messages are sent at 6pm, would be better to have them sent earlier so the tenant can receive the message and then immediately speak with someone
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Nicole Knecht
commented
It would be great if we have the option to have automated communications send only on business days (Monday-Friday). When tenants receive an automatic arrears communication on a weekend, a lot of tenants then call our afterhours number to advise if they have paid rent/when they will pay.
If they only received them on business days, this would be more convenient. If their arrears day falls on a weekend, then it would default to send the notification on Monday instead.
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Property Management Team
commented
We would love this! We have had some tenants in the past leave us very abusive phone messages saying we should not be contacting them after 6.30PM and on Sundays
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Jessica Batista
commented
Ability to select which days Auto Communications will be active.
Example being about to select that is turns off for Saturday/Sunday and automatically turns back on Monday. With reconciliations not done over the weekend and potentially forgetting to manually turn off the auto-communications, saves incorrect notices being sent.