email from address should be our ***@reply.propertytree.com email address
All emails should go out from our ***@reply.propertytree.com not propertytree@propertytree.com email address.
There are a lot of email services and programs such as older exchange servers and outlook.com that do not respect the "reply-to" field and a lot of clients are complaining that they can't reply to any email as they bounce back stating that you can't email propertytree@propertytree.com.
This is also an issue with any owner or tenant that has joined the portal. All emails come from propertytree@propertytree.com and the reply-to field is also propertytree@propertytree.com so they can never reply to a single email. Their only option is to forward the email back to us to reply, or click the link at the bottom of the email to use the app which makes their reply very problematic as it appears in the annoying portal message part where we end up losing the reply if someone looks at the message and it didn't relate to them so they didn't action it. This is how things get missed.
Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
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