116 results found
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Property Tree times out to quickly - having to constantly login back in after a few minutes of staying idle
Property Tree times out to quickly - having to constantly login back in with the SMS code after a few minutes of staying idle
Once you've signed in for the day that should be it. You should not have to continuously sign back in multiple times throughout the day.
183 votesThe email below was sent to all users on Monday 4 December regarding security and logins.
It's done! MRI SSO (Single Sign On) is in place for all Property Tree users! Thank you for your ongoing support and feedback as we have taken significant steps forward in enhancing your experience and security.
Some key points to note:To never get locked out
- Multiple Factors: Configure multiple factors such as Okta Verify Authenticator and fingerprint so that you always have a backup method. This prevents login issues when mobile carriers experience outages if SMS is your only login method.
To keep your account secure
- Auto Log out: Sessions log out automatically unless a Property Tree tab was interacted with within 1 hour
- Sensitive Operation Challenge: Any page with the ability to change bank accounts require MFA verification
To keep things usable
- MFA Cool Down Activated: After being challenged for MFA you…
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search function doesn't always work properly
typed in dom for Domenic and nothing comes up. after sifting through the creditors it worked. Often need to type in the entire code
2 votesHi Supporters! This suggestion has been closed and referred to support. If something isn't working as it should, please log a ticket with our superstar support team to troubleshoot with you
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Someone to return my calls please
I have called and left messages multiple times to receive more information on Maintenance Plus. Can someone reach out to our office ASAP?
Thankyou1 voteHi Danielle, I can pass on your details to the account management team regarding Maintenance Plus - however will close this suggestion as this forum is related to Property Tree feature suggestions. Thanks, Ange - Product team
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I want to see emails that have gone to the spam folder
I want to see emails that have gone to the spam folder we have received from tenants/landlords/trades. I have had a few people email say they have already emailed me but i haven't received them. I am assuming they have gone to spam that i can not check.
1 voteAll emails sent to your configured Property Tree inbound email will arrive into Property Tree, as long as the email addresses are saved against the contact within Property Tree. There is no outside spam settings that will hold an email from being received. We have come across cases where contacts are emailing propertytree@propertytree.com directly, rather than replying to an email that was received - however if this has happened, the contact would receive an automated response. This is the same if a contact emails your configured inbound email from a different email address that may not be known with your Property Tree database, they will receive an automated response.
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Complaint!
I have tried to contact support for days! Its pretty hard when you cannot login for days also! The security features are hopeless. I would really like some communication and support to fix our issues with logging in!
1 voteThis feedback has been referred to our Support Team Leader
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Tenant original rent is displayed in the top right hand corner of the tenant ledger and does not change even when the tenant rent is differe
Tenant original rent is displayed in the top right hand corner of the tenant ledger and does not change even when the tenant rent is different due to a rent increase. This is confusing to the tenant and not correct.
1 voteThe tenancy ledger should display the current rent on the top right corner (once the tenant has paid up to and past that new rent effective date). If this is not displaying correctly, please reach out to our support team to troubleshoot - if there is an issue they will be able to escalate this internally to our development team for assistance.
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Change the phone prefix for NZ users
As a NZ based user I note that the phone prefix for all my contact is Australian so therefore I can not text or call any of my contacts directly off the PT Contacts app which is very frustrating.
It would be good to get the prefix updated to the NZ prefix for NZ based users so we can use the app as it is intended for.1 voteThis has been escalated through our support team and will be remedied as soon as possible
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Maintenance & Portal
Hi,
There should be an option for maintenance to be seen or not seen by tenants and owners within the portal. Correspondences between trades shouldn't always be accessed by both tenants and owners. For instance owners may have budget constraints that trades need to be notified of but tenants do not.
The team recently opened the portal and has now realised all past correspondences with trades are available for both tenant and owner viewing with no way to turn it off or make it invisible as Melanie informed me today via support.
This should be made much clearer to agencies…
1 voteReferred to our support team for further assistance. Tenants only see limited information on the portals
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support response time unaccetable
it is unacceptable having to wait 30 + minute someone to answer the phone for Property Tree support
1 voteThis message has been passed on to the Support Manager. Thanks, Product team
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Rent increase colour
Can you please make the rent increase colour more bold as it was prior to this update. It is now quite difficult to define. Thank you
1 voteUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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Additional platform for sending codes when logging in
Is it possible to use an email address for sending the Property Tree code?
1 voteAs email is used for password recovery/resets, the additional verification options are different to this - Okta Verify, Biometrics (face/fingerprint), Google Authenticator or SMS and you can configure all of these options and select which one to use when logging in (there is a dropdown box). If email was compromised, this would allow easy access to resetting passwords and obtaining a code. Keeping these authentications separate is important for data security.
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selection
The check boxes when selecting headings for reports used to stay showing while all selections were made, now they disappear after each selection, meaning a large number of clicks are required to select items while reopening the box.
Please make it stay open for all selections, it is very frustrating.
2 votesReferred to Support team
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Login Verification code to email
All our PT logins are set to our work mobiles, however this is an issue when staff are on leave (such as over the xmas break) and they need to login for something (run EOM) but dont necessarily want to have their work phone on them if they are out of state etc. It would be best if you could choose to have the code as either a text message or sent to your email address so that its more easily accessible.
2 votesWe are currently in the process of migrating users across to a Single-Sign on process with multifactor authentication, which means you can chose to use SMS, Biometrics (face/fingerprint - whatever your device allows), google authenticator or Okta Verify as the 2FA step. As email is used for the reset password, we cannot have the second authentication step via email - if your email was compromised they would be able to reset passwords as well as gain access to your database using that 2FA. The new user login is being released in stages over the next few weeks, so keep an eye out for this new experience
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Tenancy schedules should be per property not per tenant
Tenancy schedules need to be per property not per tenancy. Having to search by tenant and then delete the 120 tenants you don't need to get one tenancy schedule is not acceptable.
1 voteUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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Easily re-assign work order to new trade
When we assign a trade and send a work order to a trade, it would be handy to have the option to unassign and re-assign a new trade to the same without having to delete and re-create the job.
1 voteUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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Ability for Recipient to Respond to Automated Emails
See below button that would be extremely useful to include in automated comms from PT:
CLICK HERE TO RESPOND
1 voteUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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In rest we had made a creditor called tenant where we could just go in and text to people inquiring on vacant properties this worked great
In rest we had made a Creditor called tenant where we could just go in and text to people inquiring on vacant properties this worked great , just changed the number to text.
1 voteCan follow the same process in Property Tree if wanting to do this
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Rent review dates
Recently when doing a rent increase there were squares around the payment dates. These made it easier to work out when to schedule the increase. Can this be put back please?
3 votesThis has been rectified and is working as it was previously.
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date selector
When will you be resolving the issue when trying to enter a date, all the past dates come up so you can't actually see the calendar. The only way to get rid of it is to hit the Esc key.
Surely this can be rectified and would improve efficiency.
1 voteThis is to do with autofill on the web browser - to remove these past dates from appearing (or any list of auto fill text that appears on any web page), right click on each entry and click Shirt + Delete
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Custom Security Role - Invoice Genius
Please enhance the customised security roles to enable various permissions for Users within Invoice Genius
- need a permission to allow users to create invoice in Invoice Genius
- need a permission to allow users to view Invoice Genius
- need permission to allow users to Manage (forward) invoices in Invoice Genius
9 votes
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