We also face the same issue as listed. Having to pay creditors through the owners account generally results in the owners questioning their statement, especially if the renters deduction and bill are not paid on the same statement

The other item I have constantly asked for which I was part of the trial, beta testing and implementation for with REST Professional was the ability to pay trades from tenancy held funds rather than having to pay funds to an owner then a trade or to our agency via an internal account and then to a trade. Tenancy related costs that are the tenant’s responsibility should come from a tenancy ledger direct to a tradie rather than having to be shown on the ownership/property ledger confusing an owner even more! Prime Example being bond refunds, we currently receipt these into tenancy held funds and then have to create payments out of PT to move funds to an internal account to then pay to a trade rather than being able to pay directly to the trade from the tenants bond.

I know PT has a bond refund process and while this might work for some agencies, we prefer not to show tenant expenses on the owners ledger as it confuses them as they see an invoice and question why they are paying a tenancy related expense rather than the tenant paying it direct, even when we explain they have paid it and the tenant has reimbursed them. Needless to say this would be a major change that a lot of REST Professional users that have come to PT would love to see again!