Email Format / Layout
When you open a email in communications where there are multiple replies, it goes into different clickable sections separate each email like a conversation in outlook emails.
It puts the communication thread out of order and is not that user friendly.
When you look up emails in communications, you are then clicking on the email icons for that thread to try and find the email you are searching for. It makes the process a little clunky.
For readability and user friendliness, if it could read like a normal email in outlook without having to click into different sections of the thread to see what was said previously would be great.
Stacy Natoli
shared this idea
In the communications platform, new emails that are part of the same thread should appear at the end of the thread (at the bottom) and the system should take you to the latest one when you select the message in the inbox. Each message that is part of the same thread should be in date and time order. If you are seeing that these are out of order, please touch base with our support team with any examples and they will be able to look into this further.