LL or TT to be able email into Communications directly
A landlord or tenant can only REPLY to an email that is initiated out of Property Tree. If the landlord or tenant wants to start a new email conversation, they have to use our Outlook email and then we have to save the communication thread into Property Tree under Documents.
What is the point of having Communications turned on if a landlord or tenant cannot email you into Property Tree directly to start a new conversation thread. A landlord or tenant should not be forced to sign up to the portal to send a message.
It means I have to manage Portal Message, Communications inbox and Outlook inbox. This needs to be set up the same as PropertyMe.
Yes, both the landlord and tenant can initiate a new email thread using the @propertyme.com email system if communications are enabled. PropertyMe allows for direct messaging through its platform, which can be accessed by both parties via the web or the mobile app. These messages are automatically saved and linked to the relevant property in the central PropertyMe inbox.
Amy Dudley
shared this idea
Any of your contacts can email you using your dedicated Property Tree email address - this is how it knows to come into Property Tree and will link directly to the relevant profile. We currently have other tasks in progress regarding Portals and bringing emails into Property Tree from Outlook. However, to email directly into Property Tree, it's that dedicated email address that your contacts need to use.