65 results found
-
Authenticator
Why do we have to keep logging in & adding an authenticator code every time you go into paying accounts, amending account details etc. If we are already logged in, why do we have to log in again just to confirm current bank account details or payments? Surely our login would know what we are authorised to do.
1 voteWe're pleased to advise that this was released in April. You will not longer be prompted to login again when making payments, you will only be prompted for the multifactor authentication step (whichever one you have set up).
-
Adding NOTES to the inspection summary list.
It would be good when the inspection manager prints out the list of inspections to have any Notes on the list visible on the report. At the moment she has to go into each individual property and check notes one property at a time.
5 votesWe are pleased to advise that this has been released
-
Tasks against Maintenance Requests
Since adding the Task functionality, it is not easy to find a task against a property for Maintenance requests. Is there any likelihood of adding a Task Tab to the maintenance requests, so we don't have to go out of the Request details and into the Task Tab to find the task set? Also, a task set for maintenance doesn't appear on the task tab - you have to click the magnifying glass for it to appear - which is not the best when searching in a hurry.
Also, I wasn't sure if this idea should be posted here or…
2 votesWe are pleased to advise that this has been released - you can now add/edit/view your tasks within your maintenance jobs.
-
email spell check
In the new email communications, red underlined spelling mistakes, by right clicking on a spelling mistake it now ask for a link to be added rather than the spelling correction showing up. Please fix this.
1 voteWe're pleased to advise that the right-click options, including spell check, are now back in ad hoc emails.
-
PT Contact after update
Send message button leads to a format of number that iphone could not send out sms at all! Pls fix this problem, before updating works ok.
1 voteThis has been released to the PT Contacts App and is working correctly.
-
Send a "Nothing to Pay" Tenancy Invoice When Held Funds are Allocated to a Tenancy Invoice
When a tenant's held funds are allocated to a tenancy invoice that results in the entire invoiced amount being paid by held funds, the tenant is automatically sent the invoice with no record of the held funds allocation. The tenancy invoice is not clear and tenant's are assuming the invoice requires payment.
However, when part of the invoice is paid by held funds the amount paid towards the invoice is shown under the "Paid/Credited" Column. The same format should be used when the full invoiced amount is "Paid/ Credited" or the addition of a "$0.00 to Pay" Banner/ Alert on…
3 votesWe're pleased to advise that this was released yesterday. A paid/credited column has been introduced to the Tenancy Invoice to clearly show when funds have been allocated to the invoice at the time of generating it, giving the Tenant a balance per line item and total balance (whether there is still an outstanding amount, or it was paid in full).
-
Allocate Notes to Different Staff
It would be good when creating a note to have the ability to allocate to another staff member, for example when creating a lease renewal task to send to Admin to send lease or when leaving a message to call this person.
5 votes -
Add the ability to apply activity schedules/task lists
Add the function that we can apply a to-do list against the property for recurring tasks/to-do lists. We need to be able to manage a large workflow and without having the ability to track tasks/schedule reminders easily, this software is a major let down. It would also help us for our file compliance if we could use things like a 'new tenancy' checklist which we could customise to count back items that are due before a tenant takes possession, i.e. get holding deposit, request bond, remove from advertising, arrange smoke alarm inspection etc. I feel like we have to use…
4 votesWe're pleased to announce that adding tasks is part of our December release. Check out the knowledgebase article for more information on this great new feature https://propertytree.elevio.help/en/articles/93251
-
Ability to send bulk merged SMS
Multiple SMS for inspections and all communication. Would love to be able to write once for an SMS and send it to all renters at one time instead of having to do it multiple times.
15 votesWe're pleased to advise that this feature has now been released! You can now create SMS Templates and choose SMS within the mail merge process. Check out the release notes here https://propertytree.elevio.help/en/articles/68976
-
1 vote
We're pleased to advise that tasks have been introduced with the ability to add an attachment
-
Ability to update Commercial tenants outgoings once saved
With the updates to entering Commercial tenants, you are no longer able to go back into a rent schedule and add in Outgoings if these were not entered initially - this was able to be done before but not any more. Can this please be amended back so that the field appears for Outgoings - often we may not have the information at that time and need to go back in and add this later which now cannot be done.
7 votesGreat news, this has now been resolved.
-
Changes to any banking details require 2FA
Require a second 2FA to make changes to any banking details the same way that banks will typically require a second 2FA to add a new EFT payee or make a transfer
10 votesWe're pleased to announce that this feature has been released. When updating bank account details against an Owner, Bond, Creditor or Agency you will challenged with Two Factor Authentication.
-
Multiple/bulk SMS sent at once from Tenancy profile
We would love to be able to send bulk loads of SMS to selected profiles the same way we can do that with emails. At the moment we can send large volumes of emails in several different ways but the option for SMS isn't there.
11 votesWe're pleased to advise that this feature has now been released! You can now create SMS Templates and choose SMS within the mail merge process (whether from the Profile or Managements Menu). Check out the release notes here https://propertytree.elevio.help/en/articles/68976
-
tenant invoices paid via allocation to show paid on invoice
When we process water invoices and tenants prepay towards water invoices.
The invoice emailed to tenant doesn't clearly show it has been paid - no amount showing in "Paid/Credited" column.
We always get tenants contacting us to say invoice should have been paid via prepayments.3 votesWe’re please to advise that this has now been released! We've updated the Tenancy Invoice to include a paid/credited column per invoice line item and total invoice balance to make it clear what is owing when held funds are allocated at the time of invoice generation.
-
Tag collegue/staff on a certain note or task that needs to be address accordingly.
Tag collegue/staff on a certain note or task that needs to be address accordingly.
6 votesWe're pleased to announce that adding tasks and the ability to assign them to different staff members is part of our December release. Check out the knowledgebase article for more information on this great new feature https://propertytree.elevio.help/en/articles/93251
-
Business Roles and Tasks
It would be a great idea to be able to assign multiple business roles to a property to be able to track who is leasing and listing with the option to still be able to filter the tasks and notes by the property manager profile only
1 vote -
Reply option on mail merge function when portals are active
When we send out mail merge email to owners/ tenant, please let the owner/tenant reply to the communication inbox instead of log in to portal.
1 voteWe're pleased to announce that all emails sent to your Portal Contacts will be sent as emails, and those contacts can reply to your emails! No more having to login to the Portals to reply! If you are using the communication platform, then those replies will come into your Property Tree inbox. If you aren't using the Communications Platform, then those replies will go to your external email inbox. You will still be able to send a Portal message, as will your Portal contacts, however the amount of portal messages will decrease as the primary form of communication is now emails.
-
Ability to set a property as off market / not for relet
Have the ability to set a property as off market / not for relet so it doesn't affect our vacancy reporting. The property is still under management, but cannot be let for an extended period for various reasons. Currently this affects our vacate rate and number of properties available for rent.
1 voteYou can now set a property as Not for Relet - for a certain date period or indefinitely. Find more information on this feature here https://propertytree.elevio.help/en/articles/93236
-
Option to have Owner/Tenant Portals active but turn off portal messaging
Option to have Owner/Tenant Portals active so our clients can login and see information but have the option to turn off portal messaging. Owners/Tenants would just email as normal. There's alot of limitations to the Portal messages inbox. We want to use the portals but would prefer not to use Portal messages.
73 votesWe're pleased to announce that all emails sent to your Portal Contacts will be sent as emails, and those contacts can reply to your emails! No more having to login to the Portals to reply! If you are using the communication platform, then those replies will come into your Property Tree inbox. If you aren't using the Communications Platform, then those replies will go to your external email inbox. You will still be able to send a Portal message if needed, as will your Portal contacts, however the amount of portal messages will decrease as the primary form of communication is now emails.
-
Ability to send automated communications to Residential only or Commercial only Tenancies
Ability to filter automated notices by Residential or Commercial tenancies to set specific communications to send to each tenancy type - ie, arrears, lease end
3 votesWe're happy to announce that this suggestion has been released! You can now filter Automated Communications for Invoice Arrears, Lease Expiry Tenancy and Lease Expiry Owner by Property Type
- Don't see your idea?