System Enhancement Request – Email Functionality

The email functionality within the system requires significant improvement to support efficient property management workflows.

Currently, when managing correspondence within strata, owner, tenant and creditor profiles, there is no ability to simply forward an email together with its original attachments. Instead, users must manually copy and paste the email content, download each attachment, create a new email, and reattach the files. This can require 10-15 additional clicks for a task that should take seconds.

Key improvements requested:

Ability to forward emails directly from within the profile while retaining all original attachments.
Ability to reply or forward from any profile record without manually recreating the email.
Introduction of an Urgent/Priority flag or icon for important communications.
Improved email management tools to reduce administrative handling time and the risk of attachments being missed.

For property managers handling large volumes of communication daily, these features would provide a substantial increase in efficiency, improve record keeping, and create a far better user experience.

The current process is unnecessarily cumbersome and would benefit from a serious review by the product development team.