Read receipts
Is there a way that we can see when the owners/tenants open an email or sms opposed to delivered?
3
votes
Crystal Blazely
shared this idea
You can see the opened date/time of emails within the communication history (managements > communication history). There is a column called Status Details - if you do not see this, you can select it using the three dots option to the right side of your search results. We will be surfacing this information in the communication platform in the future. For SMS, we can only get a delivery status from the service providers, which means the SMS was delivered to the recipient - there is no ability to receive a status when the SMS is opened.