Tenant portal rent arrears error
A tenant has called me up and advised his portal shows he is in arrears. I ahve checked his account and he has a part payment which effectively pays him up to another date so he is not in arrears. Is there a way the portal can work of the effective dates. This has been asked before on the weekly reports that come throguh as well as it shows arrears but does not take into account most have paid extra to move forward so their effective date is not passed yet so they are not techicnally in arrears. This would help a lot to avoid unneccassary phone calls from upset tenants and also confusing the directors when they see the reports asking why the arrears is so large when infact its not.
5
votes
Tash Williams
shared this idea