Allocate the full new rent amount when the rent changes and tenant pays early
When the rent changes and the tenant makes their first payment of the new rent amount before it is due, it is still allocated as the old (outdated) rent amount with any remainder allocated as held for tenancy. For example if the fortnightly rent increases from $900 to $1000, if the tenant makes their first payment of $1000 before it is due only $900 is allocated to rent as a part payment. The remaining $100 is allocated to held for tenancy funds and needs to be manually allocated to rent later. Tenants get very confused when they receive a receipt showing part payment then later get arrears notices. It is only allocated correctly if the tenant pays on or after the date the new rent is due which means it only works when the tenant pays late or exactly on time. Many tenants actually pay early. Property Tree should recognise the rent change based on the "paid to" date instead of the date the tenant makes the transfer and allocate according to the new amount not the old amount. I spoke to the support team who agreed this is not working as it should and told me to repost the idea.
Derek Lee
shared this idea
This has been logged via the Escalations team
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Derek Lee
commented
Hi Angela the testing dates you are using (5/2/23 and 6/2/23) have already passed. Have you tried using future dates and receipting when the tenant pays early? As per my last sentence I have spoken with support and they agree it does not work correctly so asked me to repost the idea so it could be escalated.