Tenancies with part payments
Our agency has been having issues with tenants with a part payment receiving arrears notices stating there behind in rent when they aren't. The computer should be able to identify the dates of when the rent is paid to and send notices according to the date they have paid to not the part payment.
Biega Roderick
shared this idea
Rent Arrears notifications can be triggered on Period or Effective Arrears. To check or alter this setting go to configuration > Automatic Communications > Property Management > and click edit on the rent arrears section (next to the on/off option) this will allow you to switch the trigger on the notice to effective arrears. IMPORTANT - if you change this setting, you need to then edit each template you have set up so that you can change the arrears merge fields, as there are different merge fields depending on the setting you choose. If you need assistance with this, please reach out to the support team.