Remove Revoked Users OR Read Only User from Communications Assignee List
Remove Revoked Users OR Read Only User from Communications Assignee List. This is making it very difficult to monitor emails when staff are away etc as alll users that have ever been entered into the system show in this list. It also shows us all of our read only agents etc. We cannot revoke access without reallocating any communications to the user anyway so would be great to have only active people show and maybe a revoked section if needed. OR at least have read only or revoked next to the users name and filter them to the bottom. We have about 8 active users but there is over 30 showing in the list of old staff members that were around before the communications section even started
Kaitlyn Schepisi
shared this idea
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Stacy Natoli
commented
Yes agree with this suggestion, we have over 20 inactive users showing making it a little tedious to select an assignee each time.
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Martha Nissirios
commented
This is very annoying especially when new employees come on board
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Amanda Aloupis
commented
This would be of great benefit, currently we are scrolling through an enormous list of names when filtering.
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Kristopher Conroy
commented
Yes and Yes, this is a big issue when trying to search or assign communications to staff when it shows all Revoked Users! This shouldn't be a big fix, surely this could be patched when the next update is done.