BPAY details on invoice
Tenant invoices should include the BPAY and DEFT reference number/tenancy ID number. I am getting complaints and requests from tenants for audit and compliance purposes and general ease of payment. Every invoice I receive has the payment details/options included on the invoice. Can you please advise if this is being looked at? Thanks
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David Cook
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Marlee Garwood commented
I definitely agree - the tenancy ID should always be listed as the reference. When tenants pay using the invoice number, you can't search this when receipting - so what's the point?