reopen emails
Reopen an email if we have hit complete, if required
2
votes
Di Aird
shared this idea
You can re-open an email in the Communication Platform. If you use the filter icon by the search bar, and select Completed, this will show you the completed emails. You can then find the email you want to re open and use the drop down to mark it as In-Progress or Open again, this will put the email back into that status in the appropriate inbox (whether this was a Company Email or Assigned to You etc).