Send a tenant invoice individually without the statement of other outstanding invoices
When entering a tenant invoice, send this invoice individually without the statement of other outstanding invoices at the end. This allows for that invoice to be resent as required and makes it clear for the tenant.
Then have the statement of outstanding invoices separate, so a statement can be sent at any time.
18
votes
Amy Thatcher
shared this idea
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Abby Sargeant
commented
It confuses people and the amount of times people pay the statement balance and not the invoice balance is ridiculous, so this would prevent that.
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Katrina Stonehouse
commented
This! The amount of times we have had to explain we are not double charging tenants.