Completing maintenance
when completing maintenance jobs it sends a cancellation message to the creditor. It is becoming very confusing for trades and needs to be rectified to say job complete rather than job cancelled, Please fix this.
3
votes
Megan Herman
shared this idea
There shouldn't be an email sent to the creditor when marking a job as complete in the maintenance request or via the invoice entry. If the job is marked as canceled it will send an email (however this can be unselected at the time of canceling too) - which can be customised under the configuration > automated communications.
-
Megan Herman
commented
A completed Job needs to say thank you for finalizing the work not we are cancelling the job . this needs to be rectified ASAP